Maui Divers Jewelry Design Center image

Maui Divers Jewelry Design Center

Tourist attraction Jewelry store Jeweler Jewelry designer Jewelry manufacturer

One of the Most Reviewed Jewelry designers in Honolulu


Address

1520 Liona St, Honolulu, HI 96814

Website

www.mauidivers.com

Contact

(808) 946-2929

Price rating

$$$$

Rating on Google Maps

4.30 (207 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 AM to 5 PM
  • Friday: (Good Friday), 9 AM to 5 PM, Hours might differ
  • Saturday: Closed
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 9 AM to 5 PM
  • Tuesday: 9 AM to 5 PM
  • Wednesday: 9 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: jewelry (23) Tessie (21) Maui (17) Divers (16) pearl (15) service (13) Hawaii (12) customer (11) experience (11) purchase (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Native T. 4 years ago on Google
    Caution! Caution! Caution! If you feel that you need to purchase jewelry from Hawaii, I encourage you to look for retailers other than Maui Divers. There are others that also have great looking, high design. I was very excited to get a Black Friday email from Maui Divers Jewelry back in November. I ordered three of the single pearl drop necklaces, expecting to get something similar to the picture in the email. I had purchased from Maui Divers in the past, while on Oahu, and was impressed with their designs and quality. When the pearls arrived, I was devastated. As you can see from my pictures, I didn’t get anything like what was pictured in the Black Friday email. So, I contacted the customer service to see if I might be able to return my purchase. I was told that they had a no return policy on the Black Friday purchases. Interesting. It would appear to me that they used Black Friday to unload their poorer quality merchandise on those of us who do not live in Hawaii. We have spent lots of money with Maui Divers in the past. I love their designs! However, I would caution everyone, if they feel the need to purchase from Maui Divers, to only buy in-person after they have seen and touched their purchase. Also, I would offer that there are now other retailers in Hawaii that provide beautiful designs with a more customer oriented purchase and return policy. My phone call with customer service manager was not helpful. No alternatives were offered. She actually hung up on me. I am out over $100 and looking for replacements for these gifts. Look elsewhere to safeguard your money and your purchases.
    3 people found this review helpful 👍

  • 1/5 Valerie O. 5 years ago on Google
    Got hustled - avoid the open a pearl counter. Thought I'd get to open my own oyster. Didn't get to pick out the oysters, touch them, or the schucker. Some fast taking woman who wouldn't let me get a word in was shaking bells and opening oysters that were clearly already opened to produce the same exact pearls the woman in front of me produced. Then she tried to muscle me into dropping money into mounts. Lesson learned. Avoid.
    2 people found this review helpful 👍

  • 4/5 Jason 4 years ago on Google
    Best pearl buying experience! I am generally hesitant when buying pearls due to the lack of standardization; however, the manager gave me the opportunity to hand pick my pearl with gold ring setting of my choosing. Their customer service is incredible! Having the opportunity to hand pick my grade A Tahitian pearl allowed me to customize my gift rather than buying a stock item set. I highly recommend buying at their design center location because of the larger variety of pearls and the ability to watch their workshop make jewelry. The tour is slightly gimmicky, but still nice to know the origin of the business you are investing in. I prefer them over any website or "regular" jewelry store. Highly recommend!!!!
    2 people found this review helpful 👍

  • 5/5 Jennifer S. 2 years ago on Google
    I had visited Hawaii and purchased a pearl pendent while there. After arriving back home and trying it on. I realized I did not like the setting. When I called to inquire about exchanging the pendent I was put in touch with Tessi. I experienced the best customer service. She was patient with all my questions and concerns and helped find an alternative one that I really liked. I was even able to get a matching pair of earrings to go with it. I am in love with my jewelry and I would totally recommend Maui Divers.
    2 people found this review helpful 👍

  • 2/5 Joyce M. 11 months ago on Google
    After purchasing from you for over 25 years and over $35,000 in jewelry I will no longer buy from you. You stated you had a lifetime warranty but I have sent you items to be fixed and you state you cannot find the jewelry or stones to fix them. You send them back still needing the repair. I know someone bought the company out but I thought the new owner would treat long time customers better. If I would have known this last year, I would not have spent another $2500.00 at your store. On my next trip to Hawaii next year I will not be telling people were to buy good Hawaiian jewelry like I have in the past. I will be going elsewhere myself.
    1 person found this review helpful 👍

  • 5/5 Myong Oak k. 10 months ago on Google
    Tessie at design center kindly helped my issue all the way to end and resolved it. excellent customer service.

  • 5/5 Orion B. 1 year ago on Google
    A***** has helped me over the phone a couple of times with the best customer service. Always makes me feel like I'm talking to a friend, has great follow up and provides options. Local made in Hawaii Fast service Military discounts

  • 5/5 Dan Y. 1 year ago on Google
    Great experience ! Working with Tessie was very thorough and enjoyable. We hope to see her on our next visit to Honolulu

  • 4/5 Jojo J. 4 years ago on Google
    12/5/19 = 4 star = It's okey , we had fun and i bought ring for my wife .

  • 5/5 Jonathan and Stephanie H. 11 months ago on Google
    Their designs are simply amazing and a must see for visitors of Hawaii. So few jewelers have truly artistic pieces like theirs any more. Marilou provides excellent customer service.

  • 5/5 Melisa B. 1 year ago on Google
    I had the most wonderful experience ordering with Maui Divers. I would highly recommend the store and requesting assistance from Tessie. Tessie went over and beyond to provide me with exceptional customer service. It has been a long time goal of mine to purchase a golden south sea pearl ring. Knowing that this is a pricey purchase, I really wanted to do my homework and make sure that I could invest in a piece that my daughter could have one day. Tessie was very proactive and responsive to my inquiries and she really helped me visualize the timeless ring that I wanted. Maui Divers not only has extraordinary pieces, but they have lovely people like Tessie who value the customers and people that they're working with.

  • 5/5 Glenda C. 7 months ago on Google
    This shop staff was very helpful in making jewelry selection. We start out with and couple of text messages that lead to a phone call. I received pictures of a pearl and a 14kt gold setting. It was so beautiful that I purchased it over the phone.

  • 5/5 Jordan D. 8 months ago on Google
    Tessie took us on a tour of the factory. She also educated us on the history of Maui Divers. She was patient with us as we were making our purchases. Extremely friendly and helpful. I recommend coming to this location and working with Tessie.

  • 5/5 Don D. 4 months ago on Google
    Quality jewelry at a fair price. The staff in the store was very knowledgeable with the merchandise.

  • 1/5 UniX 6 months ago on Google
    This company gave my tracking information to someone who had no business having it. I tried to reach out on more information as to how this happen and was basically told sorry then ignored there after. Kind of a disrespectful way to address the situation after spending almost $1500 with the company. I’ll add they sent my tracking information to his email despite it being completely different from the orders email. He also did not have to provide an order number at all. Very unprofessional.

  • 5/5 David F. 4 months ago on Google
    We found what we were looking for - beautiful pearl earrimgs. Very nice, quiet shop center, friendly staff, own parking spaces available. Highly recommended. Mahalo!

  • 5/5 James B. 6 months ago on Google
    Excellent care was taken to help me through my purchase and right to my door steps. The associate was so very nice and accommodating

  • 5/5 Robert C. 4 months ago on Google
    Tessie was so awesome. She was very helpful and got me exactly what I wanted for my wife.

  • 4/5 Stf S. 4 years ago on Google
    Very friendly staff. If you call in advance you can profit of their pick up shuttle service. The guided tour does not take too long. The jewellery is rather for older women.

  • 5/5 Polly H. 2 years ago on Google
    I came to Maui Diver’s Jewelry as I am a Jewelry Artist and wanted to learn more about how their jewelry is made. The free tour was fantastic and so informative, and the history of the company is amazing. Their stunning jewelry speaks for itself, but it’s so much more meaningful knowing how the pieces you purchase came to be. The designers and all the employees are so invested in the process! Alesha and Tori were working with me and helped me find the perfect pieces to add to my collection. They truly cared about taking the time to answer my questions and assist me in every way. Such a fun opportunity and I highly recommend touring for a great experience while in Hawaii!

  • 4/5 Eduardo Cintron (. 2 years ago on Google
    I live on island but my credit card still has billing address from mainland. The jewelry they made is beautiful my only problem with them was the shipping. Because there wasn’t supposed to be shipping. I purchased online with the intent of picking up. They used my billing address to mail the jewelry to the mainland. And then had to wait a week for it to return to finally get my jewelry.

  • 5/5 Guan L. 1 year ago on Google
    Love love love this place. People are wonderful. And their design worth the price. It’s stunning and unique. I am really happy I found this place.

  • 5/5 D P. 1 year ago on Google
    Tessie is very courteous and professional. She was very responsive and helpful to us! We love Tessie, and we love shopping at Maui Divers. Thank you, Maui Divers D Peel

  • 5/5 Janice R. 1 year ago on Google
    Tessie is wonderful!! She FaceTimed to show me the rings I was interested in. She showed the difference between them on her own hand and on a ring sizer. She was extremely helpful and friendly. Then she followed up with emails. Great service!! I can’t wait to see the ring in person I ordered!

  • 5/5 Becca B. 2 years ago on Google
    I visited the Maui Divers Design Center and took an informative tour about the company; how it began and expanded. After the tour I visited the jewelry showroom. What a delight! There were so many choices, so much sparkle, it was hard to make a choice but with help from the knowledgeable staff I made several selections that were perfect for me. I highly recommend Maui Divers when you are looking for that “something special”.

  • 5/5 Nutbug 1 year ago on Google
    Amazing one on one undivided attention from start to finish. Surrounded by the most beautiful jewelry handcrafted right at the location, is just pure amazing! I picked out my ring and after it was carefully sized, the ring was swept away to have it customized for a perfect fit and all under an hour! The entire experience was welcoming and wonderful and I can't wait to return! Thank You to all the ladies that made our Anniversary very special 💗 Mahalo!

  • 5/5 ITim C. 2 years ago on Google
    Incredible experience provided to me by Alicia, and Tessie. They displayed a personal touch with information and the finer points of jewelry. Most important was their passion for giving gifts the proper way. These women have the ingredients that make "the world go round!" Start to finish, first class, top shelf experience. Both should be promoted with a raise in salary. "Me Ke Aloha pumehana"

  • 5/5 stephana M. 2 years ago on Google
    Tessie went above and beyond as a personal shopper to find what I was looking for. She was personable, patient, and took so many photos for me that her fingers must hurt! She educated me, and seemed to understand what I wanted and what I could afford. I look forward to my beautiful pendant! Mahalo, Tessie, Steph

  • 5/5 Amber E. 2 years ago on Google
    We had a great experience here! Before arriving in Hawaii I had a zoom appointment with Tessie, and when I arrived weeks later she had my ring on hold for me. Wonderful customer service, and beautifully crafted jewelry!

  • 5/5 Beverly B. 2 years ago on Google
    I have been searching far and wide for the perfect 'floating' black pearl necklace. Many years ago I had purchased a similar necklace from a shop in Orange County, CA and found out the jewelry company was Maui Divers.....so..... Straight to the internet! Found them! From the beginning, Tessie Yamamura has been amazing. Once she knew what I was looking for, she sent pics of some pearls for me to chose from, got the chain dimensions, and always in contact with me the whole way. I felt like I was there. The necklace is absolutely beautiful! So much more than I had expected.... I will always recommend Maui Divers for the best quality, and Tessie for the best customer experience.... Tessie, thank you for you patience and kindness.......

  • 5/5 Anthony G. 2 years ago on Google
    Came in looking for a pair of rose gold earrings for the wife. Many of the very beautiful pieces were close but not quite right. Tessie checked with the back and they made a custom pair that combined a few of their styles and was just right. The whole crew went beyond the call for some awesome service, and I got some excellent restaurant recommendations while I waited!

  • 5/5 Cc G. 2 years ago on Google
    I had a fantastic experience working with Tessie to find the perfect piece of jewelry. I wanted something very specific, and she worked with me to find exactly what I wanted, asking me clarifying questions, using pictures I sent, and sending back pictures herself to ensure that what she found was something I would be happy with. She is one of the best sales people I have ever worked with anywhere.

  • 5/5 Mindy Y. 2 years ago on Google
    You can call to make an appointment here or just do a walk-in. This place can only be reached through an elevator though, so you'll have to call them so they can come down the elevator to escort you. The jewelry here is BEAUTIFUL and I personally think it's worth the cost, since they have a lifetime guarantee on their items. I went because I enjoy the pick-a-pearl section where you can choose and open an oyster for a pearl and then choose a setting for the pearl, or simply take the Pearl home. I think it's a really fun experience to do in Hawaii (even though I know these kinds of things are available in a lot of other cities and states), but not every place taps and blesses the oyster before opening it and you can't get these kinds of jewelry pieces anywhere but Hawaii. Added bonus: every pearl came out beautifully round and evenly colored (I opened 3 and one oyster had 2 white pearls nearly identical in size and beautifully coated, 1 had a lovely lavender pearl, and one had a deep black pearl - all were so pretty!). Maui Divers is the way to go for gorgeous jewelry from Hawaii!


Call (808) 946-2929 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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