Pacific Diamond Wedding Rings image

Pacific Diamond Wedding Rings

Jewelry store Jeweler Jewelry repair service Jewelry buyer Diamond dealer Watch repair service

😠 Although I did not buy anything.... nor would I EVER...the owner is NOT to be trusted. I recently sold a Cartier 1987 Bracelet to John Penny (Mash Cars-a well know customer and friend to Ted Gonzales the owner) via Ebay. The bracelet came in the original box, with the certificate of authentication... People often mention ring, John, service, diamond, owner, staff, friendly,


Address

1322 Kapiolani Blvd Suite A1, Honolulu, HI 96814

Website

www.pacificdiamond.us

Contact

(808) 943-1000

Rating on Google Maps

4.60 (69 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 6 PM
  • Friday: (Good Friday), 10 AM to 6 PM, Hours might differ
  • Saturday: 10 AM to 6 PM
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: Closed
  • Tuesday: 10 AM to 6 PM
  • Wednesday: 10 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: ring (10) John (8) service (7) diamond (7) owner (6) staff (6) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Me T. 2 years ago on Google
    Although I did not buy anything.... nor would I EVER...the owner is NOT to be trusted. I recently sold a Cartier 1987 Bracelet to John Penny (Mash Cars-a well know customer and friend to Ted Gonzales the owner) via Ebay. The bracelet came in the original box, with the certificate of authentication. John Penny was extremely HAPPY to gift this bracelet to his wife for Christmas. Sadly, John's wife was not as excited and happy about receiving it (early) as John was to give it to her. When John asked to return it, as per my selling details, it was 'non-returnable'. Immediately, John proceeded to submit a 'refund' request via Ebay... stating on EBay he had taken the bracelet to Pacific Diamond and Ted Gonzales advised him "to say it wasn't authentic". I contacted "Ted", he told me this was not his problem. it was John's, even though John was implicating him in FRAUD, Ted said, we BOTH KNOW, it's a fake!! Interesting... considering it came with it's certificate, in the original box, and I have the receipt for the Bracelet, purchased in Vancouver, Canada. Ted STUCK by his buddy John, however, he did say he wasn't going to be sending John, or Ebay a written statement of such! Anyone doing business with this UNPROFESSIONAL SHYSTER needs to think seriously before engaging in ANY form of business! "A person who will LIE for you, WILL LIE TO YOU! When someone shows you who they are.... BELIEVE THEM.
    3 people found this review helpful 👍

  • 5/5 Brandi Nicolle Gatcomb (. 2 years ago on Google
    What a beautiful location! So much to see in store and the staff is absolutely phenomenal! Store is perfectly polished, seating available at counters and parking has been available each time we've visited. Very very pleasant experience each and every time! I can't imagine going anywhere else and experiencing this type of genuine customer service! I'd recommend this place to anyone looking to buy practically any type and style of jewelry.
    1 person found this review helpful 👍

  • 4/5 googly b. 4 years ago on Google
    The people are very nice and talk story while doing business with you. it's a very relaxed atmosphere with free coffee or water. the prices are reasonable with maybe slightly higher than the chinatown area. I would think that the quality is more guaranteed here than other places. there's lots of parking as it is not in a mall like the commercial states. I would go here again.
    1 person found this review helpful 👍

  • 5/5 Jay M. 1 year ago on Google
    The owner is personable and nice. The sales team is very helpful and takes the time to cater to your needs.
    1 person found this review helpful 👍

  • 5/5 Amy B. 6 years ago on Google
    Ted was awesome!!! I had a couple diamonds to sell and he gave me the best price by far. He and his staff were so kind and welcoming. He even fixed my necklace free of charge. Ted really went above and beyond. I can't recommend them highly enough.
    1 person found this review helpful 👍

  • 5/5 Maureen S. 4 years ago on Google
    My bf and I were referred to Pacific diamond. We had an appointment with Ted who was amazing Honest and friendly. He also introduced us to Allison who was also friendly honest and amazing. They were very patient and helpful. I knew what I wanted and they were able to help me narrow down My choices. I walked out with exactly what I wanted. Their customer service was superb! Thank you for helping us we will be back and I recommend pacific diamond. Maureen S.
    1 person found this review helpful 👍

  • 2/5 H S. 2 years ago on Google
    I had my diamond reset in a 6 prong solitaire simple setting here. It didn't come out good, a couple of the prongs weren't even touching the diamond. I only noticed it a couple days later when I looked closer. I brought it back and they had me pay for another setting... I don't really think that I'm the one the messed the first one up but okay. The second jeweler set it much better but I did have to wait a couple weeks for him to get to me. My advice...ask for that BETTER jeweler when setting your diamond. Also, put your foot down if they are the ones that make the mistake, or they will make YOU pay for it.
    1 person found this review helpful 👍

  • 5/5 Celena De P. 3 years ago on Google
    The staff and owner is super friendly and always so accomodating, its the best place to look for the perfect piece of jewelry or wedding ring, we got ours from there and even upgraded mine. Love the people and the place!

  • 5/5 KendoJones 3 years ago on Google
    They were very helpful and deserve the 5 stars experience, like Star Market. Thank you so much. Hope to come again for my diamond needs. Hope you like the avocado diamonds LOL

  • 3/5 K C. 1 year ago on Google
    Okay place. My wife said it's a little rinky dinky, huh. We just came from The Wedding Ring Shop so comparing to that yes......lol...Service was good but no diamonds caught my attention. I would go to this diamond store....look for it in one of my reviews.

  • 5/5 Burgers and T. 2 years ago on Google
    Love this place! Got my son s chain and cross. New items, previously owned items and rare finds. Ask for Ted... LOVE him!

  • 4/5 Robert 1 year ago on Google
    If you are looking to buy, sell trade or upgrade jewelry, diamonds or timepieces, the friendly and knowledgeable staff is willing to work with you to make your new puchase or trade easy and satisfying.

  • 5/5 J S. 3 years ago on Google
    Expert service, on-site essential watch repair and watch bracelet resizing. Super friendly and very knowledgeable staff. Casual, upscale and relaxing atmosphere.

  • 5/5 Travis Y. 4 years ago on Google
    The owner deserves everything he has in life! I went in to get my wife's Rolex sized and authenticated, the owner Ted helped and I can say he gave excellent service. More business owners can learn from him on how to service customers.I respect him and I'm motivated to become successful like him one day.

  • 5/5 nathanial n. 3 years ago on Google
    This place was amazing and the best customer service! I went there at the recommendation of a friend and they exceeded my expectations! They reworked my ideas of a ring design and gave me a truly custom piece. I highly recommend this ring shop!

  • 5/5 Mostafa S. 1 year ago on Google
    Excellent customer service. Made minor band adjustment. Was nice and professional. Thanks

  • 5/5 Bradly M. 1 year ago on Google
    Nice friendly staff. Just had some work on my ring. Great price.

  • 5/5 Basileus A. 5 months ago on Google
    Incredible experience!!! I recently proposed to my girlfriend and needed the engagement ring re-sized. We initially went to The Wedding Ring Shop, and although they offer a luxurious setting/experience, they declined to re-size my fiancés ring. I'll spare you the details but as you can imagine my girl and I started to panic. But then Alysn from Pacific Diamond Wedding Rings swooped in to save the day! We called them immediately after TWRS couldn't help us and Alysn answered. She was so sweet and professional on the phone so we decided to just pop in. She courteously greeted us and walked us through the whole process. Thankfully PDWR are professionals when it comes to jewelry modification and resizing and Alysn said they could resize our ring no problem! Turn around was quick and I'm positive I was charged much less than what TWRS would have charged me! I don't have a picture of the ring after being resized, but if you look at the attached photo, you can see the bottom of the ring. You can't even tell where they made the cut on the ring! Craftsmanship 10/10. Service 10/10. Price 10/10. Thank you Alysn and Pacific Diamond Wedding Rings!

  • 5/5 CmY Y. 3 years ago on Google
    Thanks Ted. Made me feel like an old friend. Fare prices and great selection


Call (808) 943-1000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ In-store pickup
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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