Misdiagnosed. Could have stop the illness earlier if I had been properly diagnosed. I suffered more than necessary Now illness has spread and taking longer to recover.. See another doctor or specialist right away if you doubt their prognosis. They are urgent care doctors so it seems you don't get the same level of attention if they were your regular primary doctors. But what do you but do to seek their consultation when your regular doc is unavailable. Ended up doing an e-visit with another doctor and this doc gave better diagnosis and the meds that the specialist I went to see wanted me to take in addition to his prescriptions. When you need them they are not there and you end up chasing doctors. The whole health system is a mess

The front desk workers are absolutely unfriendly and horrendous with scheduling. Left us burning out in the hot sun, while there were available seats inside the lobby. We got mild heatstroke waiting for hours, staring at the receptionists comfortably relaxing with their phones and chatting away. Some handicapped person walked in and they were pretty rude to her even when no one came to let her in. What a sad lack of hospitality.

Came in for a skin condition. Dr. Malia Lee was nice, seemed very caring. She addressed my concern, and left the room for me to get changed into a gown for an examination and told me she would come back. I didn’t think the examination was necessary, I just wanted to do testing, the nurse and medical assistant said I could swab myself, which I agreed to, but asked if I could still see Dr. Lee again. They told me “is there a message I can pass on” and from there I already knew they weren’t going to let me see her again. I said that I would like to be treated empirically for what I thought I had. The medical assistant and nurse both talk to each other outside the room and they come back and say “you’ll get your results and depending on it, we’ll treat you from there”. They did not even consult my doctor and made the medical decision themselves because it seemed like they were busy and needed the room for someone else. I get it, urgent care is like the speed dating of health care, but I waited for 2 hours just to be seen for 5 minutes. What’s worse is the medical assistant and nurse were trying to get me out of there when I still had concerns for my health. I work in healthcare myself and always try to do my best when it comes to patient care…. If someone tells you that they want to speak to their doctor again, it’s because they genuinely are concerned for their health, which I was, and was left with a condition that could’ve been easily treated. Maybe the doctor would’ve said the same thing as the nurse and medical assistant that she would treat me only after knowing the results, but what I had was pretty obvious and I’m sure Dr. Lee would’ve considered treating empirically, but I’ll never know since I never had that chance to speak with her again that day. Literally felt like I was being kicked out.

Ivan (x Ray technician) at this clinic is one of the rudest most condescending people I have met . Pretty much wouldn’t let anyone come into the clinic and acts like his is an immigration officer. Just needed to come by get some records and he held me up at the door for 5 minutes.

A year ago, i had very bad experience with x Ray technician at this clinic.. He was standing by the entrance to do covid related questions then It was unpleasant to talk to him. Then he is the one who took chest x ray omg.. He is one of the rudest people I have met. But the rest of staff members are super nice and pleasant.

I’m dissatisfied with my visit. Useless. Never prescribed any medication. Staff were not friendly.

Went there this morning website said open at 8 a.m. was turned away because I was a walk-in even though I was having a hard time breathing. Person told me they take walk-ins at 9:45 a.m. and that I could go Queens Urgent Care. Not very friendly or helpful

I haven't taken the time to write a review in a while, but I thought I should share my experience here. The location was very convenient and the clinic is clean and modern. I came at 9:58am on a Saturday and the front desk was ready to see me. Justin in the front is great, handed me a simple questionnaire and had me wear a mask when he realized I had flu-like symptoms which I appreciate. He also made sure to let me know (which I already did) that they'll need to contact the office who handles my specific insurance from Guam, which I really appreciated. Most of my stars are for Justin. The nurse who took me back was a local girl, really sweet. I didn't get her name but she's very nice, pregnant and works on Saturdays. The equipment in the office seems very high-tech and modern. I felt very comfortable while my vitals were taken and I was waiting to see the Doctor. The only reason I dropped the review from 5 stars to 4 is because of my experience with Dr. Ohri. She was pleasant, but a bit short with me in that she didn't let me explain all my symptoms before interrupting me a few times and saying she thinks it's the flu. Maybe she's just that good, or maybe she's different if you have a scheduled appointment instead of walking in, but I would've appreciated a doctor who'd listen to me before cutting me off - even if she knew what my issue was. They did a flu swab and Dr. Ohri made sure to let me know it'd take a while which I appreciated. It came back and she was right, it was the flu. I'd never doubt her diagnostic skills, but like I said it would've been nice if she had listened to me all the way through. By the end, she did ask me if I had any questions which is maybe where I should've shared my other symptoms, so maybe that's my fault. I was just so irked at how ready she seemed to get me out of there that I couldn't wait to leave either. Like I said - maybe it's different if you have a scheduled appointment, but in a clinic that regularly sees urgent care patients, I expected more.

COVID Testing Experience: Located right down the road between Wholefoods and L&L BBQ. As with all urgent care there will be a long wait. If you are going for COVID testing, note that they will have you wait outside. There is a bench on the sidewalk; however, you will be outside in the elements. It is understandable to separate from others....but...if you are waiting in the hot grilling sun be prepared to be uncomfortable. If you are have symptoms be prepared to be even more uncomfortable. The wait was about 2 hours before se got in. After getting the "rapid" test, the dr will speak with you but there are so much unanswered questions. Kind of got the basics, was told will check what's next be right back. Nurse came back with our discharge papers and didn't really answer the questions. Overall staff is nice. Oh well...just glad to have it over with.

This is by far the worst medical treatment I have received in my life. If Susie Chun is your doctor, you’re better off leaving and getting help elsewhere. She was incredibly rude, inconsiderate, and overall unprofessional. I waited for 45 minutes with my husband to be seen (which of course is not within the doctors control) and once she came to see us, she spent less than 5 minutes asking me to stand up, listened to me take 2 breathes, proceeded to tell me I was completely fine despite this being my second time this week at this Urgent Care for breathing issues, and then, word for word, said “Ok. You can leave now.” And opened the door and hurried us out. There was no after visit summary, no one went over my medications she had changed and I had to call back afterwards to try and figure out what had happened. The nurse ensured me she would call me back after speaking to the doctor and 9 hours later I received a call with completely new information that was never stated during my visit. Despite her unprofessionalism, she managed to write in my notes on MyChart that my “boyfriend” was with me. I am extremely disappointed and will never be seeing this doctor again. If you can avoid it, I highly recommend finding treatment at a different facility. Save yourself the time and frustration, Susie Chun is the worst doctor I have ever encountered.

Dr. Ioane was very friendly and sociable while being thorough in asking about my symptoms. Was able to get lab work right away and scheduling a follow up appointment was a breeze. They are pretty booked up but the receptionist was still able to schedule me an appointment two weeks out. The lab technicians and nurse were also great. This was one of the most pristine medical facilities I’ve seen. Overall a very enjoyable visit.

Overly complicated, condescending and dismissive at the onset. This is why people avoid the doctors office until they very last minute.

I waited a fair while during a peak time for urgent care, but the staff were as accommodating as they could be while it's so busy. if you have an upcoming visit, stop in front of the main door, and someone should come out to screen you, then let you into the waiting room.

My doctor is great but I never got my tests for my UTI. They gave me medication and it did not work, when I went to the ER (was there back and forth 3 times), it turned out to be a multi drug resistant bacteria. So I ended up changing to another meds. Had I known what bacteria it was early on, I wouldn't end up this many more complications. This healthcare is trying to kill me. Then later, I had to ask my doctor what happened to my normal visit Urinalysis. Only to find out there was a processing error. I have to ask what happened??? This is borderline malpractice on their end.

I was very hesitant to try this location due to the lackluster reviews of recent, but my mom was in pain and we had the biggest waste of time experience two days prior at Queens urgent care at Kahala Clinic, and it was the early hours of Sunday morning that I decided she needed to be seen again. From the moment we walked in on a Sunday morning, we had no wait time, a very caring medical assistant, and thankfully the godsend of Dr. Iizuka. If you get him, you are lucky because he does what a doctor is skilled in and listens to the needs to the patient, walks in with confidence and immediately washes his hands, and listens to why the patient is there. He accurately diagnosed my mom's shingles, something the urgent care doctor at Queens Kahala two days earlier completely missed because he never looked at my mom's skin. She was in pain an extra two days as a result of a shotty missed diagnosis. Dr. Iizuka gave us educated info and answered each and every one of my questions, and when I left I felt confident that we knew what we needed to know and were receiving the medication my mom needed. He is personable to boot, which was an added bonus that boosted my confidence previously shaken by the doctor from Queens. Dr. Iizuka broke down the timeline of shingles which exactly matched my mom's symptoms--he nailed it which gave us the confidence that he was trustworthy. The next time we need urgent care, I hope to get Dr. Iizuka!!! Family asked me this time around how it went and all I could say was this doctor was EXCELLENT!!!

Thoroughly enjoy my experience here. Very nice and clean facilities with ample parking. I have been seeing Dr. Ioane and she is very delightful. Her bedside manner is pleasant and doesn't make going to the doctor a drag. Recommend A+

Slipped on a boat and cut my elbow. They had me in and out quickly with a few stitches. I don’t have insurance and was worried about being overcharged. They were fair. I’m very happy with my visit. All health care providers should be like this. Quality care and fair prices. Way to go!

Don't understand all the 1 star reviews, as I have had nothing short of totally positive experiences here. My PCP, Dr. Katsuya Iizuka, shifted to the Ward Clinic from Kailua. Much better location, as parking is plentiful. Literally, everyone (receptionist, nurses, imaging, labs & physicians) has always been very nice to me.

Totally love this place!! The nurses, doctors and staff members are the best! It's a fairly new facility, they have an urgent care clinic, laboratory, My whole family goes there.

I would like to express my gratitude to Miss Britney of the Record Section for her assistance in expediting my record processing. She is truly an asset to Straub Medical Center, and I commend her for her exceptional service.

tried calling them in normal hours and it said it was closed in the recorded voice, whats the point of having a schedule if no one is going to answer the phone

Very rude workers

We did our inter-island covid test here and got our results nine hours later

Dr. Lee and the assisting staff were very friendly and accommodating. The facilities were well-maintained and efficient. I would highly recommend this clinic.