This review is based on our experience with Dr. Karmon. My husband and I feel the standard of care Dr. Karmon provides is inadequate. We also feel that she lacks general compassion and empathy. We had multiple failed treatments and losses when in Dr. Kamron’s care. She nor the clinic EVER reached out to check on us after or to plan the next steps. It was as if we were ghosted by her and the clinic. This was extremely upsetting for us to see that she had such little care for us, her patients. What a difference a 2 min call from her would have made while we were grieving our losses. We heard nothing until we could call and request a next step meeting. We also found her difficult to trust, as she contradicted herself often. This made us very uneasy. We wondered if she had really spent time reviewing our charts before our appointments or just quickly glanced at them when she entered our room. We think this because she would say something one visit and do the exact opposite the next visit. My husband and I are very hurt by Dr. Karmon actions. Infertility is a difficult process to go through, and we wanted a doctor who would care for us as patients and as people. We deserve a doctor who would WANT to call and check up on us after a loss. It is very painful for us to write this, but today is the last day of National Infertility Awareness Week and we feel like this is important for others to know. We are not the only people in the infertility community who has had similar experiences with Dr. Karmon. We know several others have also switched clinics because of the lack of compassion and/or knowledge Dr. Karmon offers. We feel like other people in the infertility community deserve to know about our negative experiences with Dr. Kamron so they can avoid having the same experience we did.

Please if you’re thinking to come here please DO NOT! You will not be treated properly, more stress was thrown at us than ever done to help us! Very sad to treat patients at a fertility clinic the way they do! Unbelievable treatment from scheduling appointments in wrong offices multiple times to wanting multiple tela visits via FaceTime but also many of those were canceled to basically nothing was ever done to help me and my husband. We endured a tremendous amount of stress from this so called business! Do not come I know it’s hard to find anyone in HawAii but this place is not the place to go. If I could leave zero stars that would be our rating they don’t even deserve a star. #huge disappointment and a waste of our time which is very important to us. As our time is ticking away….

Giant thank you to coordinator Tamara and the entire team at FIH for helping us with family balancing from overseas. The communication was the best I've experienced from a medical institute, as well as the effort and timeliness put into everything. I highly recommend FIH and now I always suggest FIH for families with similar plans. Cheers, Lindsay

Outstanding clinic, well maintained facility, and an amazing staff. Our experience has been nothing but excellent from start to finish. Throughout the treatment we felt like we were a part of a caring family. Dr. Frattarelli is an expert you can trust 100%. Our coordinator Tamara was constantly on top of things and made our journey hassle-free. Everyone in the office was amazing. Don't give up hope, give Fertility Institute of Hawaii a try!

From my mid-30s, I spent 10 years trying to adopt as a single woman. I found myself aging out of the international program that gave me the best chance for a match. Then the pandemic happened and borders closed. Starting my infertility journey in my mid-40s was daunting. I knew the odds were not in my favor. I specifically chose Dr. Goulet because, as a single mother herself, she could understand my perspective and challenges. I also knew this process would take time. It was a gamble but I used that time to really listen to my body and to get as healthy as I could for baby. I worked hard and there were lots of bumps and sadness with each cycle that followed, but I learned from each of them. Switched to donor egg, which was the right treatment choice for me over the donor embryos. Pregnant from my first transfer, which was a very happy surprise! A supportive provider makes all the difference. Dr. Goulet backed my choices from the very start and, with each cycle, she kept me going, even as she was nearing the birth of her 2nd child. My IVF coordinator Alyssa was a joy to have on board. She made me feel much more relaxed and at ease, carefully explaining procedures and next steps. I’m very thankful to the embryology team as well. They are the unspoken heroes who tended to my little-one-on-board and are keeping watch over my other two embryos. I hope to try for my second about a year or so after this one is born. None of this would be possible without Dr. Goulet and her team!

I just want to say thank you to Dr. Goulet for showing the utmost care and attention to me and my husband during our fertility journey. She is kind, attentive, and over all an amazing person and doctor. Because of Dr. Goulet and the team at Fertility Institute of Hawaii we have our amazing son that we can’t imagine our lives without. IVF is a long and stressful process but having a doctor like her made me feel like better days were just around the corner & better days did come. She was the first doctor to give me an actual diagnosis of my PCOS which is something I’ve been struggling with for what seems like forever. She didn’t only diagnose me but did something about it which is the most important. We are forever grateful!

Thanks to God first and I can't thank you all enough for the amazing care and effort you all provided. Everything was simply amazing and easy and the results are a testimony of all the hard work and care you all put in to. We really appreciate all the love, support and expertise. Without it we wouldn't be able to have this blessing. Thank you so much.

Dr. Goulet expertly guided me through my fertility treatments, and eventually through my IVF process. She showed up to each appointment as a caring, knowledgeable, professional and exceeded my expectations with the support she provided to my husband myself. She made herself available when I needed her, and provided genuine empathy and skillful guidance, ensuring I had the care and resources I needed. I would highly recommend Dr. Goulet to anyone seeking top of the line fertility services and treatment.

I loved my experience here! Dr Goulet was absolutely amazing 🤩. My first pregnancy Ive lost and was so devastated but her and the team was so patient with me, they listened and was very informative. They reassured me that it’s still possible to have a baby. Literally 3 months later I am pregnant again with no complications, happy as ever! I encourage anyone visit this office. The staff is wonderful.

We would highly recommend Dr. Goulet and our IVF coordinator Silivia M. They were honest with our options, expectations, and provided high quality care. Our coordinator Silivia was extremely responsive for everything we needed , which we were probably more needy than most patients b/c we did a Co-IVF procedure. This procedure is expectedly expensive, but from the care and guidance that we got from Dr. Goulet and the FIH team was above expectations. The front desk is always acknowledging us and making sure that our parking was validated. The blood lab tech was always pleasant and timely. The waiting area, although sometimes overflowing into the hallway is clean and comfortable and we never had to wait too long. When it came to our fertility journey, we had a lot of unexpected hurdles pop up but none the less we were grateful to Dr. Goulet b/c she is a very good communicator and guided us through to making necessary decisions which ultimately helped us to become pregnant! The procedure rooms and after procedure care was also a high quality experience. We just wanted to take to time to give them a shout out b/c they deserve it!

My wife and I visited Fertility Institute Of Hawaii for information on qualifying for IVF treatments. The doctors and staff here are great. We ran into trouble with the office manager Robyn W. We came in for a consultation and blood tests that are covered under our HMSA plan (or at least so I was told). We received a surprise bill a few months later because they did not send the right billing code. I called their billing department about the issue and was told we were wrong and told to call the office manager Robyn if we had any major concerns. I called Robyn who was not friendly, warm or welcoming at all. My wife and I are uneducated on IVF and just wanted someone to explain nicely how billing works with our medical plan. But instead, we got bad attitude response from the office Manager Robyn W. She spoke to us in a negative tone. My wife and I decided to go with another IVF clinic. I hope Robyn improves her communication skills and talks to customers with a better attitude.

My words cannot express how much gratitude and love I share with the FIH and all of the staff members that I came into contact with, especially Dr. Karmon! Since our first virtual meeting to my last ultrasound with her she made me feel beyond comfortable to be in her care. She was always informative with any questions that my husband and I had. She made me feel like I was her one and only priority when I came in for appointments. When we plan on expanding our family in the future we have already let her know that we will be back and requesting her. Thank you to FIH for making our biggest prayers and dreams come true! With love, The Gersalina-Miles Family

Dr. Goulet and the entire staff at Fertility Institute of Hawaii is sooooo wonderful! Dr. Goulet is extremely knowledgable, attentive, compassionate and so kind. Anytime I had a question their staff responded quickly through the texting app even if it was needing them to call me to talk about something. If you are a military family, Dr. Goulet was wonderful on communicating options. We always knew what our next steps were and if we had questions they made sure to go over it again patiently. We are excited to be expecting with the success of Fertility Institute of Hawaii❤️

We just celebrated the birth of our son, who was conceived thanks to Fertility Institute of Hawaii and Dr. Goulet. We'd had a frustrating unexplained infertility journey complicated by two cross-country moves and the pandemic. We were so thankful that FIH was willing to work with us to establish care even before we moved, so that we wouldn't have yet another prolonged interruption in our care with referrals, etc. Then, we found the whole experience much more personalized, friendly, CARING, than any we had experienced before. We planned one final IUI before proceeding with IVF once insurance kicked in and we reached the 5 yr mark (same month). The IUI process was much more closely monitored and supported than any of our others, and I'm certain this played a role in the successful outcome. IUIs had felt almost like (very expensive!) "throw away" procedural steps in our previous clinics. Ultimately, our time with FIH and Dr. Goulet was very short, but our lives have been forever changed and we couldn't be more thankful.

This is my second time working with The Fertility Institute to get pregnant. I was diagnosed with PCOS a little over 2 years ago. I knew I had wanted a family for a long time but had trouble conceiving. I was so grateful that Dr. Karmon and her staff were able to figure out why I was having issues and that they were very patient and encouraging in the process of helping me to conceive. Because of their persistence and help, I was able to have my son (now 19 months) and am currently pregnant with my second child. Having our son was one of the greatest joys in our lives. Again, we have another little one on the way because of their help. We are forever grateful that The Fertility Institute of Hawaii was able to give us that chance to create our family.

I started my fertility journey with Dr Goulet in 2020. She has been an excellent resource, advocate, and physician. She helped us through difficulty decisions and provided the professional guidance when needed. In the end she didn’t give up on us and we are expecting. I would recommend her to anyone facing similar difficulties.

Dr. John is very experienced great doctor. I trust him 100%. All the stuff in this clinic are nice. Surgery team was just perfect. They work accurately professionally, I was really comfortable through all the procedures. Especially my coordinator Aki was amazing. She is always there for me, explain things since the day one. She responds immediately always helping me. Without her I didn’t do IVF treatment twice for sure. Because of her I’d never been nervous or worried, I really enjoyed this experience. I truly appreciate Aki is my coordinator.

Trying to get pregnant is a beautiful experience but it's also extremely trying, all emotions are felt. Having an amazing team guiding you, as we found out, is of immeasurably valuable. We were so very grateful to have had Dr. Goulet and Jenna be a part of our little fertility team on our road to getting pregnant. We have recently been blessed and are now graduated from the fertility institute but we miss them already!

My boyfriend and I booked an appointment with Fertility Institute of Hawaii (FIH) through my OBGYN. I canceled with them around that time I discovered I was already pregnant. I was so excited. However, my boyfriend received a bill in the mail from them for a $100 for a NO SHOW. I thought how can this be. I spoke with my OBGYN and she thought it was ridiculous especially the amount of the bill. I called the FIH Business Manager Robyn W. about this issue. I explained the situation to her and she told me "Oh well! That's our policy". She was unapologetic, not compassionate and insensitive to my situation. I was so disappointed in how she handled my issue. I think BM Robyn should go to sensitivity training classes to learn how to speak to patients with compassion. I don't really know what to do or what my rights are. I will not make future appointments at this clinic.

FIH has been a pleasure to work with. My IVF Coordinator is friendly, professional, knowledgeable, communicative, quick to respond, and always on top of things. She has done her best to make me feel comfortable and guide me as I begin my IVF journey. Unfortunately, I don’t have a success story to share (yet), but I’m sure my results are not due to the clinic’s competence. There are some variables that are out of their control. My doctor has been amazing though. I could not have asked for better patient care. She has taken the time to show up for every one of my appointments, to answer all of my questions, to personally call me, and to adjust my protocol as needed. She has the best bedside manner of any doctor I’ve ever met. I trust her 1,000% and I know that if *anyone* can help me add a baby to my family in the future, it will be her! :) A big thank you to the front desk staff for always being so warm, welcoming & accommodating too. No one in this office is ever rude. They’ve all been so sweet to me from the beginning. Fertility struggles can be emotional, and sometimes it’s hard to contain those emotions - so I really appreciate the way they try to put you at ease.

Absolutely unparalleled cared by Dr. Goulet and the whole staff. Professional, timely, thorough, while still being unmatched in kindness, compassion, and empathy. Made my fertility journey not just bearable but hopeful. And not to mention a dream come true! Could not recommend Dr. Goulet and the team at the Fertility Institute of Hawaii enough. Absolutely the best care I have received end of discussion.

Dr. Karmon and staff took really great care of us. All throughout our journey, they were there with us helping us through. We always felt well informed and at ease. During the hardest times, they really helped us through emotionally and medically. The staff was always so patient with my incessant phone calls and questions. There were countless occasions where Dr. Karmon took time out of her busy schedule multiple times to reach out and reassure me about the process and other things going on. I would give ten stars if I could and highly recommend Dr. Karmon.

Dr. Emily Goulet and the entire staff at Fertility Institute of Hawaii are beyond amazing! Every time I walk in the door, Emily at the front desk greets me with my name and a warm smile! Zoe, the phlebotomist has made me feel at ease every time getting my blood work done. I was treated by Dr. Goulet and have been incredibly happy with her care, she is one of the most caring doctors I have had the pleasure of having. Not only is she knowledgeable, patient, and compassionate, but also she is willing to listen and discuss. She is thoughtful and always puts our concerns first. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. Her confidence and reassurance gave me confidence throughout my long journey, guided us through to making necessary decisions which ultimately helped us to become pregnant! Thank you, Dr. Goulet and Fertility Institute of Hawaii!

Edit: To further why you should avoid this facility. Dr. Fraterreli responded that the insurance company dictates what is billed. This is completely false and inaccurate. I reached out to my insurance company and I was told that this clinic submitted a charge that costs more than just a televisit and they have no control over what the clinic charges. In addition, I should not have to pay for a useless call where none of my questions were answered. I submitted all the paperwork and all the tests I was told to take and submit. I can't help if the doctor is unqualified to answer basic fertility questions on all the tests I've submitted. BEWARE of the scams at this facility. I had a so-called "consultation" televisit and it was a complete scam for the Fertility Institute of Hawaii to make a bunch of money. I spent about 20 mins with the NP and I was asked the same questions as the ones I had already submitted on the forms prior to this "consultation." It was a redundancy and a waste of my time. Then I spoke to Dr. Frattarelli for about 15 minutes and I got zero questions answered. In the middle of the call with Dr. Frattarelli, I called out this "consultation" provided no value. In addition, I specifically asked about the unresponsive communication from this clinic, and I was reassured me that everything gets answered within 24 hours. I mentioned to Dr. Frattarelli this is not the case. I asked some follow up questions via email and it's been 6 days and no response. In addition, I was told by my insurance company that I was overcharged by this facility and I informed them of this scam. tl:dr; This is how they will rip you off, the doctor will hop into a call with you for 10-15 mins, tell you, you need another visit, does not answer any of your questions and then overcharge you for a full in-person visit even though its a video call. There are other facilities on the island, don't come here!

Dr.Frattarelli, Taylor S., Silivia M., and the rest of the staff at Fertility Institute of Hawaii (FIH) have gone beyond our expectations. We are first timers to this whole process and as we should, were very nervous. FIH reassured us every step of the way. They were able to be professional and friendly at the same time. If I had a question, they had an answer. If I had an appointment, they were on time and prepared. They made us feel comfortable and we highly recommend Dr.Frattarelli and his staff. Thank you Fertility Institute of Hawaii!

We wanna say Thank you to Dr.Frattarelli, Dr.Goulet , Alyssa , Kristen and the rest of the staff (FIH) for helping us to have our daughter ❤️ They were all professional and friendly Especially when we had bad experience with Shady grove center, Thank you All

This transfer was one of the most nerve wracking things I have ever experienced. A year ago I had a miscarriage from a transfer and changed everything for me. This year I changed a lot of how I approached this transfer; being mindful, truly taking it easy, and getting my priorities straight. I had Anissa with me along the way this time and truly am grateful for her guidance, support, and calming energy. All of the staff truly made my time with FIH truly amazing, they feel like family there. Emily at the front desk, and Zoey the phlebotomist are examples of the people who know your name and greet you and check in. It's a wonderful environment. The most wonderful news of all of this is I am nearing the end of my first trimester with my little bean and have the opportunity to graduate from FIH and move on to my OBGYN. I am just so thankful for Dr. Frattarelli encouraging us to take a chance on our little mosaic embryo... Just so grateful.

Highly recommend FIH. Its texting/communications system is the best I have experienced at a health facility. I am able to text any questions or concerns and receive a reply quickly. The phlebotomist, Zoe, is wonderful and sent me lab results as promised when I requested any. I was treated by Dr. Goulet and am incredibly happy with her care. My first couple appointments were virtual which was convenient because I live on the Big Island. My husband and I appreciate Dr. Goulet's caring nature and her guidance throughout our fertility journey. Dr. Goulet is knowledgeable, patient, compassionate and kind. She explained everything in detail and answered all of our questions. We never felt rushed at my appointments. She also involved my husband whenever possible which we appreciated. We are grateful for everything she has done for us including helping us to achieve pregnancy. Thank you, Dr. Goulet! We are so grateful. -A.N.