5LC K. 3 months ago
By far we have enjoyed this gym because of the exclusivity, and ability to use equipment without much of a wait. People take part in sterilization and even if the pandemic is basically over, we still appreciate the cleanliness and courtesy of others who go to this gym too.
We do want to point out a few observations, and as a former master trainer myself from LA Fitness in Washington (born and raised here in Oahu), there are some things my fiancé (Chae-Lee Pollak) and I would like to highlight.
Coach Nikki is professional, understanding, and fit to run a gym on her own if ever given the ability to prosper career wise and/or be developed operationally. I’ve met many individuals across multiple fitness companies at a higher caliber/position and she fits right into that demographic of highly respected people and/or coaches alike. I’m actually working on a muscle stringer for Coach Nikki, out of gratitude for the individual for making us feel like family.
There are cons, while we are aware billing issues do arise and take ownership of such— both my fiancé and I don’t appreciate receiving text messages that (can) come off as harassment and/or accusatory from Seung especially when it is payment related. We feel, text messages are unprofessional and can be interpreted in the wrong light. Chae-Lee has considered bringing this to corporate partners attention of Anytime Fitness, should we feel that this level of discomfort continues. As members of this gym we do expect a level of respect even if there are miscommunication or systematic issues on Anytimes’ end. We truly do love this gym, a lot.
Chae-Lee has been in surgery recovery and she will be returning back to the gym relatively soon. Hopefully, this is something the company can improve on to make members feel more comfortable in the gym setting should relatable issues be a constant factor. After all, the gym is a place to decompress and not a space for tension or feeling “watched.” We don’t necessarily know anyone, as no one besides Nikki took the time to formerly introduce themselves to us.
We say this out of sincerity with the hopes that moving forward things will change, and we would like to OPT out of receiving text messages if we ever gave the authorization to. We don’t authorize anyone to text our personal numbers, and if it’s billing related, to please call and/or email instead. Of course, given we attend the gym all of the time, we can always handle it in person on the next gym day— though we do not need to be hounded on redundantly. We’ve also considered transferring gyms entirely, which is not ideal for our convenience and a poor member experience overall from this location.
With this said, we want to say thank you on behalf of this gym and especially Coach Nikki for setting the standard of professionalism (not just commercialism for sake of the quick buck— you can tell she genuinely cares for people, we’d know because I was a trainer myself, and Chae-Lee who already possesses a corporate position in the sales industry), upholding a light environment, and a continuous energy of positivity toward every member whom walks through the front doors. The 5 star rating is thanks to Nikki, but not because of the gym as a whole. Other representatives do need improvement.
Mahalo nui loa,
Chase Koma & Chae-Lee Pollak
5Troy M. 4 months ago
This is an amazing anytime fitness gym. It is beautiful and clean inside and outside. Don’t let the paid parking signs stop you as you have free parking when you go inside and register your vehicle. They give you two hours of working out which is great. I came in early on a Saturday and the gym Crystal clean. Location is central. Parking lot is smaller but parking all around.
5Chante J. 5 months ago
Coach Nikki is AMAZING!!!! I’ve done personal training sessions with her and now she’s brought Xtreme Hip Hop w/Phil classes with Coach DariAnne to Anytime Fitness… and I LOVE IT! She’s made getting after my goals fun! Beyond grateful for her
5Shavona O. 5 months ago
XTREME HIP HOP W/DARIANNE!!!
Amazing amazing amazing and FUN…so much FUN. I’ve never had this much fun working out! Burning mad calories and getting fit!
5Unfold M. 6 months ago
Review as an out-of-country AF member. The staff were friendly. This gym makes it easy for the global AF community to come in to work out while travelling. The photos in the reviews were accurate, seamless parking check-in, and clean facilities. Recommended to go when it's not busy as got limited equipment however lots of cardio machines/gym floor. Thanks for a great experience!
5Amanda A. 6 months ago
Definitely don't come here...because I don't want this hidden gem to become not so hidden :p
Very solid gym where I can just get sh*t done. Never too crowded, which is unlike any other gym I've been to on this island. It's also cleaner. Genuinely adore and appreciate this facility.
2Daniel W. 6 months ago
I joined when gyms reopened during the pandemic. The gym is clean, has showers and lockers for personal use. When I joined, they said the key fob will get you discounts at nearby restaurants but that never worked (Looking at you Taco'aco). Just like the name says, Anytime was never closed. Parking was rarely an issue when I chose to go (early morning ~4-5am). Overall it was a good gym.
The reasons for the low rating are first, the price and method of payment seems predatory. It's $70 per month, and you have to sign a paper that says you will be a member for 2 years. They also don't accept credit cards for payment method, the require your checking account and routing number. Presumably this is to ensure that even if you try to leave before the 2 years is up, they still get paid. But this is fairly par for the course for gyms as I've found. Though, When I eventually canceled my membership recently, they were fairly easy to work with. Submit an email and you're done.
The other reason is the bench press station has an adjustable height bench that broke about a month into my membership. That was in 2021. It is still broken. When I brought it up to the worker who was there, they said it is not supposed to be adjustable...
4Samantha R. 7 months ago
This is a nice gym if you want to do mostly free weights and cardio. Only a few machines. It’s small and easy to get in and out as long as there’s parking. It’s difficult to park when the lot is full especially when street parking is restricted. Overall a good experience here!
5Kevin B. 8 months ago
Phenomenal facility and staff. I really appreciate the spaciousness. There’s a separate dedicated cardio section, a functional training area, and free weights section. Veteran owned and operated, helpful staff, and great atmosphere. 10 out of 10 stars! @AnytimeFitness Kaka’ako
1Nikita S. 9 months ago
AVOID, SENT ME TO COLLECTIONS
SHODDY BUSINESS PRACTICES
Trained at over 20 Anytimes and had a flawless experience until this place. They stopped charging my card because it was reported "lost or stolen" when it wasn't, I still use it it's always been active. Tried to get them to reset my card and ring the charges through but they wouldn't and sent me to collections. The collector won't answer my calls and will drag it out until they can send me to the creditors. Go to Planet Fitness down the street for less than half the price with twice the equipment.
5Troy L. 10 months ago
Open 24/7, Great equipment, Not too busy, Great staff. Great coach in Mitch (Greg)! :) My favorite gym.
5Toni P. 10 months ago
So knowledgeable about which weight training exercises to set me up with. Nick was my trainer and he adjusted all the weight training to accommodate my previous injuries and current back injury that I was doing pre-surgery training for. I feel confident that my recovery from my back surgery will be easier due to Nick's expertise.
1Hero F. 11 months ago
Do not go to this anytime fitness, they are very dishonest when it comes to canceling a membership. I left hawaii at the start of 2021 and came in person to close my membership. The worker said that everything was good and it was canceled. Once I left the island they charged me over and over even though I called and told them multiple times I am not using their facilities. Then they sent illegal charges to debt collectors. Your better off going to 24 hour fitness.
1Isaac J. 11 months ago
I signed a 2 year contract that includes one workout session per week, group training as well as 24 hour gym access. The total price is $177 bi-weekly or $350 per month. Beware that once u sign the contract you will be locked in after the first 5 days and forced to pay the remaining 60% of the amount you would pay for the rest of the year. There is little lenience on freezing and canceling ur account. The cancellation policy is rubbish because you cannot cancel at anytime. Because of this cancellation policy i would recommend signing up for the $70 a month dues for just gym access. From there you should decide if u want to work with a trainer.
Trainers may come & go at this place but they are very helpful & knowledgeable.
5Shannon Gay, R. 1 year ago
By far this gym has been the best overall experience I have have had at a gym. I wanted to wait until I've had at least a month and a 1/2 of experience in the gym and I can truly say this place is top notch.
It is not overcrowded... It was told to us that they are careful about the kind of people they allow to be members. In other words not people who are going to cause problems or stress out other members. I have seen that to be completely true. Very minimal weirdness and weird attitudes from people at the gym. My experience here has definitely been top notch.
We were told they are open to..... purchase equipment that is needed. The place is super clean, and and they have everything I need. I have truly not had a single bad experience thus far...not one. It is a pleasure for me to be a member here and get my fitness goals moving forward ! 🙌🏼🙌🏼🙌🏼💯💯💯
3Nathan R. 1 year ago
Respectfully, this is a financially exclusive gym. The monthly membership as of now is $65 a month and you are locked into a 2 year lease ($1560). While I understand this is probably to 1) keep tourists out and 2) reduce gym crowding, it doesn't make up for the fact that the gym is basically a hotel gym. 1 squat rack, 1 smith machine, 1 bench press rack, 3 benches, 4 treads and limited accessory machines. There are also only one set of dumbell weights so you are likely going to have to wait for those 15-30lbs dumbells.
Now that's the bad. The good is that they have a neat little terf area for sled workouts and calisthenics. The gym is also pretty true to being open unlike some of the other gyms around. Sadly, a gym this size has limited layout options which is why I wouldn't give a 1 or 2 stars. It is clean, and has some nice music but please put something else on the TV other than distracting YouTube compilations.
5Lynne L. 1 year ago
Visiting from Novato, CA. Charles was super welcoming and helpful! The gym itself was clean and well organized. A great way to keep up on my exercise while having a fantastic vacation on Oahu!
2K C. 1 year ago
I went there 2 different days to join the gym but couldn't get into the building and no one was at the front desk. One member leaving said the staff were gone for the day.
3Beatrix L. 1 year ago
Very limited parking and it's a bit confusing whether you need to register or not. Also quite small. There weren't even that many people and I found it hard to get any equipment to get a workout in
1Michelle C. 1 year ago
I was scheduled for a tour of the facility a week ago with the manger there. I showed up but the manager didn't. I left a message with a personal trainer for the manger to call me. But the manager never bothered to call me back. He never apologized for missing the appointment either. This is very unprofessional.
Don't waste your money here! No one picks up the phone or answers emails. In addition, anyone can access the gym. There's nothing that prevents nonmembers from using the gym. Anyone can waltz in and use the facility.
5n n. 1 year ago
Great staff, vibe and ambiance! Wish they had another squat rack but other than that, no complaints.
5K i. 1 year ago
Literally, they are the best fitness club in the world :) They have great plans for locals and visitors. If there is anyone who hussle to join gym, please book a tour through their website and see a manager! He is a best fitness center manager as well :) Equipment is all new and tidy, members are super nice. So no worries with rusted atmosphere!
5Scott H. 1 year ago
Love Anytime Fitness and trying out other gyms when traveling. Clean, neat facility. Positive energetic vibe. Equipment appears to be well maintained. Not a large gym but plenty of cardio, machine, free weight choices, small group workout observed. Though from out of town felt very welcome. Thank you Anytime Fitness.
1rich p. 1 year ago
VERY IMPORTANT TO READ UNTIL THE END!!!
The male trainer there, is not customer service oriented. they don’t follow cdc guidelines, it’s not enforced or consistent.
Sign indicates when a staff member is on site, went twice no one around. Called the number left messages, no response. emailed the website even gave bad reviews. no response. had to finally call aiea only to find out the recent manager quit. no staff available as noted on the door. Not a very professional oriented establishment. bathrooms can tell not cleaned consistently. Been trying to cancel my membership can’t get in touch with anyone, the apps won’t allow you to remove your credit card on file. Tried everything possible and no response. maybe this will trigger them to respond to me. so i can cancel my membership and go elsewhere.
update. the owner jerome emailed me and said this
Per Jerome the owner: Your request to have your membership is being denied unless you have a valid reason outlined in your membership agreement.
What agreeement? where does it state that i can’t cancel my membership? i stated i wasn’t happy with anytime fitness management and services they provide. I complained to Ian the 1st manager during covid that the staff wasn’t following health guidelines. i gone in and people not wearing mask. the staff doesn’t enforce it. because the trainer himself wasn’t wearing a mask, and the managers n staff aren’t customer service oriented. They had a new manager recently that up and quit. she wasn’t very customer service oriented as well. After my communication with jerome the owner, i can see why. What more do i need to justify my reason to want to cancel my membership. Jerome the owner calls me and says “i didn’t read your whole email. i saw what i needed to see and i called you. never asked if it was a good time to talk at 6:00pm. i work nights he calls me during my work hours. did he even take that into consideration? i hung up because he wanted to meet face to face and get this resolved. i told him no. and he didn’t like that answer. so i hung up. i have that right. what is there to resolve? i’m not happy with anytime fitness. i would like to go elsewhere. what more do i need to justify me wanting to cancel my membership?
i advise anyone to please do your research before signing up with anytime fitness. this owner owns kaka’ako and Aiea. they will make it difficult to cancel your membership. What valid reason is needed to warrent a valid reason to cancel a membership?
5Angie B. 1 year ago
My name is Brian Beckman, Angie's husband. We belong to ANYTIME Fitness on the mainland and have been on Island for 6 weeks. We travel here every year and have done so for 40 years. The crew of Makana, Amanda and Ivan are outstanding young people who are an asset not only to this business but to the Island and humanity. Anytime Fitness is blessed to have these special young individual s taking care of this club. They exemplify professionalism, work ethic and most of all Aloha, a quality we don't often experience on the mainland.Mahalo to you for having the foresight to hire these young people of Aloha
1E. 1 year ago
-Amanda targeted me, and only me about having to move my car out of a specific stall (NEXT TO THE EV SPOT NOT IN THE EV SPOT) because they were making changes to those stalls "SOON". My finance went to the gym later that same day and saw that every single stall she demanded I can’t be in, was filled with cars that weren’t EV cars. Now a month later and STILL no changes we're made to those stalls.
-Aaron told me on 9/13/2021 I can't cancel my membership because I'm not vaccinated nor do I want to get tested every 2 days just to workout. They will not reimburse us or let us cancel because of that reason. It is NOT in my contract to take a test to use the gym or get vaccinated, it is MY RIGHT to do so. Aaron said they will keep charging us, forcing us to get a test or vaccinated when we stated we no longer want to be members due to these circumstances. Again, that is my RIGHT, and CHOICE not theirs. Anytime fitness is forcing us to stay in our "contract". Aaron was very rude on the phone which led us into an argument. I told him initially I wanted to speak to the owner but wouldnt give me their information, took a message for the owner to call me back.. it's been all day still haven't got a call back. ONLY WAY OUT OF OUR MEMBERSHIP IS TO PAY MORE.
UPDATE: spoke to the owners and nothing changed. They said since the gym is open 24hrs they can't cancel our memebership, even though the MANDATE isn't in our contract. I encourage anyone that also doesn't believe this is right to call the BBB.
3Jamie W. 2 years ago
I started coming here shortly after they opened. Gym is clean and staff is friendly, but they fail to ensure that people wear their masks properly or at all unless they’re alerted by someone else. I’m considering cancelling my membership.
5Zachary M. 2 years ago
We got to AF bright and early and was greeted by the energetic and welcoming manager May! She gave us a tour of the facility, which was very up to date and had everything we needed to have a great workout. We got a great workout in and made a friend in May who even helped my girlfriend with bodybuilding posing and advice! Highly recommend and when we are in Hawaii we will be going back for sure!
5Emily M. 2 years ago
Clean, great personal training options! Staff is amazing! Friendly, and helpful with any questions you have. Also location is very convenient to get to. Highly recommend, especially with having 24hr access!
5Jhericka S. 2 years ago
This gym is awesome! I love the energy of the place. The staff and even members are so welcoming and friendly. The staff is very professional as well. The gym itself as well as the equipment seems to be well kept & very clean. Everyone makes you feel so welcomed and I enjoy my workouts here.
5Chanelle P. 2 years ago
Anytime fitness is a great gym to start working on your fitness goals! Angel was the one that helped me with planning out my fitness goals and helping me stay on track. Highly recommend them for a great and fun experience getting back in to the gym!
5Lybia C. 2 years ago
I love Anytime Fitness. The employees are extremely professional and very communicative. Not only that, one of the employee by the name of Angel Vega shows extreme professionalism, commitment and he is very supportive of all of his clients. He answers questions promptly and tries to find the solution to every issue his client may have.
I definitely recommend this gym and if you have any questions about joining, ask for Angel Vega directly!
5Melanie M. 2 years ago
I always come into the club for a quick workout after work or on my days off. The club is clean and sanitation wipes are available near every station. The club does get crowded on some days but I tend to go in the wee hours of the morning when no one is really around. I also love the club being open 24/7 since most other clubs aren't.
The management is awesome and have great communication whether it's addressing any issues with membership or around the club. I highly recommend this club to anyone actively looking for a good place to join.
Thank you angel and staff! Keep up the good work!
5Lexy R. 2 years ago
Absolutely IN LOVE with this gym. Honestly wouldn’t go anywhere else. It’s hard to find a gym that feels like home, but here definitely gives you that feeling. The coaches are amazing and extremely patient. The coaches also make you feel like you’re somebody, like they actually want to help and not like you’re just a part of their paycheck, The staff always has a smile and willing to answer any questions you may have no matter how silly the questions seem. And most importantly the gym is clean from the front of the gym to the locker rooms and the bathroom. Hands down an amazing gym, wouldn’t go anywhere else.