Don't do it. You will be stuck in a contract and in order to get out of it you will have to pay the balance. It's a rip off, the facility is dirty, staff is not friendly nor helpful. They tack on all types of fees without notice. 24 hour or ufc is a mu h better choice.

The gyms great overall. However, at certain hours the acs are off and it is hot and humid which makes it very uncomfortable to workout. So, it would be really appreciated if the gym could stop doing this because there have several times when the acs are off.

Like Cheers, but instead of getting ripped off beers you get ripped off weights. Anytime Fitness is a great place to seek delicious long-term gainz. The community and staff are awesome and AF is an intimate, positive, accepting, and motivating environment for all levels of fitness. They host a lot of activities outside of the gym, as well, like hiking and volleyball. I've seen massive improvements in my health and fitness after going here as AF is a very easy environment to stay engaged.

My husband and I have been trying to get ahold of these people to cancel for months, after reading reviews it seems like its an ongoing struggle for many people. Phone always goes straight to voicemail, voicemail box is full, and no email responses. Real unfortunate to be paying so much for something you aren’t using. If you do choose to sign up here its a nice gym but sign up through their website, not in person. Otherwise they’ll say you have to pay a $150 sign up fee per person. Which is advertised and set up differently on their website Update: After leaving a bad review I got a response almost immediately. I was hopeful, but came back to change my review to a 1 star as their lack of communication has shined again

I am visiting Hawaii for 3 months and decided to apply the membership here for a month. The staff are so friendly. Especially the manager. Small gym but full of great equipment, studio and always add new workout toys. I am really enjoy workout here because it is really make me creative and the atmosphere is very nice. The gym membership are very respect each other. I will miss the place. Thank you for your great business. /Sayamon

Left Hawaii two weeks ago now, called multiple times stopped in twice before I left no one there, emailed/ “inquiry” on their website to try to get into contact about canceling but they just keep taking money out of my account. Update June 28 2023I left them a cancel request on April 10th after talking to someone on the phone, sent it and still taking my money can someone please see this and just cancel my membership. I’ve given up 240 dollars i don’t care about getting it back just cancel my membership.

Worst gym I ever have been 2 extremely tiny. Harassment. Over priced and staff that’s never there. Don’t waste your time you wanna go ahead and go to 24

I agree to previous review that was left… I have tried to cancel my membership since November and here we are in February and still trying.Ive contacted the gym many times and get left unanswered. I am gonna take this up with action line to try to bring awareness to other people..they are so quick to take money but seems to be avoiding people who needs to cancel their membership. I think I’ve been patient long enough. It’s time to make it known..

I injured my knee 2 years ago putting on crutches and with the pandemic happening at the same time I didn’t get out of the house much and gained some weight. I was searching for a gym to go to and found Anytime Fitness in Kailua. I absolutely love the gym and everyone who works there is super kind and helpful. I also love they way monthly payments are set up. Makes it easier for those who can’t afford it all to come out at once. 18 year old me would’ve appreciated it so much! They have 24 hour access, and I feel safe going at night even without staff there. There’s security cameras everywhere which is what helps me feel safe. Also the bathrooms and showers are AMAZING! I’ve never showered at a gym before but I would definitely feel comfortable showering at their gym. Highly recommend them 10/10!

UPDATE: Having the same issue as mostly everyone here with trying to cancel my membership. Apparently I am on a contract from my previous Anytime in San Diego which would be fine there but this location is leagues worse than that one. A/C has been down for about a month now. The gym could be maintained better honestly, the equipment is deteriorating quickly and it could've been avoided. The only reason I keep the membership is because of availability in other locations that I travel to. Windward side is definitely in need of a well maintained lifting gym but this is not it.

Highly recommend not going here. Almost immediately after leaving the first bad review someone reached out to us. We got our memberships cancelled finally. Well we thought… Turns out the gal typed in my husband’s name wrong when submitting the cancellation request, and canceled someone else’s membership. So they’ve now been charging us for just his membership for months. I was told today we needed to submit proof to cancel his and we probably wont get refunded. Makes no sense.

I seem to be going through the same problem as everyone else on here. I've been trying to cancel my membership and no one calls back to assist you. No one returns VM's or anything, they should tell you this before you sign up. Will figure out my next step

If I could give 0 stars I would. This anytime fitness has no leadership, is dirty, and has horrible communication. My husband and I were avid lovers of Anytime and have been members at different Anytime gyms throughout multiple states and I have got to say this is the dirtiest anytime I have ever been to. Dust fell from the ceiling on me while doing abs in the ab room. There were never any cleaning supplies available and people are constantly barefoot. We tried cancelling our memberships multiples time and due to the lack of management it took over a month to get ahold of somebody and countless times going into the gym to track someone down. We were then charged twice after we cancelled our memberships. Do yourself a favor and go to UFC. Stay clear of this gym.

Doors are locked, no way to get in. Tried to get a tour, voicemail is full, no one answers the phone and no one replies to emails. Great way to treat potential new customers. Find another gym if you’re on the windward side.

I’m not shocked that I’m back AGAIN for a third time to say I was contacted on 2/7/23 by phone from someone named Heidi stating that she was personally taking care of my refund and I should receive it in 3-5 business days (this is the second time since December that I was told this). Of course, no refund has been processed - just like before. I see other people are struggling with this in the reviews & I highly recommend smalls claims court. Seems about to be the only way to get this business to realize how poor its professionalism continues to be. I would give zero stars if I could. To follow up on my review from a month ago - I was finally emailed back on 12/30/22 that my membership was cancelled & I was would receiving a refund. I followed up on 1/19 & 1/29 since the refund has yet to be deposited & of course no communication from AF Kailua. I stated in my review (found below) that I would be willing to delete my poor rating once all of this was corrected but over a month later with no luck & communication (again) my review stands. At this point I have pushed for Small Claims Court as this seems to be a concurrent issue with this establishment. So disappointed in this business. "In October I submitted my PCS orders to AF to leave Hawaii & move back to the Carolinas. I was told my contract would be terminated, I would receive a cancellation email & no further charges would come out - except for in October. After two weeks of not receiving an email I tried to reach out. I left two separate voicemails & I also emailed. I noticed a charge from AF posted in November so once again I tried to contact. Upon having no luck like before I contacted the billing inquiry # on the website. I was told they couldn't help me because AF Kailua is privately owned and the only way it could be resolved was to contact them. I have sense gotten multiple recordings of their phone ringing then going to a full voicemail or just going straight to voicemail. I have also reached out through the website and on facebook. At this point I feel like I have no choice but to seek legal action as another charge has been posted to my account. If someone would like to refund the charges & cancel my contract I would be happy to delete this poor review."

Been going to the gym for awhile now great place most people clean up after them selves I’d say a lot don’t tho regardless they have everything except Simone there to make sure everything is good and oh you want to talk to someone about your membership? Cancel ? Anything that dosent involve money or raising you’re premium won’t be answered for the past month and a half I’ve been trying to cancel my membership don’t have time for it anymore so I’ve been paying for a membership I’m not even using for almost 2 months now every time I call I leave messages nobody gets back to me, sad the people that work there make it look and feel like a money grab everyone experience is different like I said great gym but the workers could care less unless it involves cash over fist, gonna continue to call and try to cancel till someone answered me $120 down the drain so far 😐

Small gym, clean, nice equipment, 24 hours a day...

Incredibly well maintained gym! I visited the gym while on vacation and loved it! Equipment is precore and in great shape and the staff is awesome and consistently checks up on you(Shi was super cool!!). Would highly recommend this gym to anyone!

This gym is new and has a perfect selection of workout equipment. I am very happy with my membership.

Amazing and super friendly staff. Very clean establishment and a great variety of equipment. It's usually not very busy and it was reasonably priced for a group weekly membership. Would definitely recommend if you're a local or just visiting!

Great gym to join and get a good workout. Thank you Shi for being so helpful and running a great gym! If your just starting out, I recommend using their personal trainers.

Tried for weeks to get staff to call me back, gimmicky sales tactics. Staff was rude and the gym is overpriced, small and terrible parking.

I love this gym and the coziness of it! There is no fluff and you can go for a good workout then head home. The gym is close to the bus stop and you can walk to Kailua town center. I only bike there, but be warned that parking is pretty scarce. The gym is super clean! The staff is extremely friendly and the prices are good. I would choose this over other fitness locations in the area.

Maybe it’s because of the holidays but it’s dirty. No towels to clean equipment, restrooms are dirty, a thick layer of soap scum on the showers, grease marks all over the mirrors ... If you go to this gym from 8am to noon in any day of the week, it’s crowded. Or from 4-7pm. Good choice of equipment though. Staff is friendly.

My husband and I signed up when we were stationed in Hawaii. We were told on upon signing up that we would be able to cancel our membership if we were pcsing. We had gone in multiple times and no one was available. We called left voice mails and no one got back to us. We tried to cancel our membership in the current state we live in and were told we had to go to Hawaii to cancel??? Its been over a year and they took 240$ out of our account 12/30/22. Can someone please cancel our membership.

Small gym. Has everything you need for bodybuilding. They also have a yoga room to stretch and whatnot. Two complaints about this place is the parking and how packed it gets. You will not find parking at around 3pm-7pm. During this same time, you will have a very hard time finding a workout in, especially if you want to use the squat cage, because it gets really packed. Sweet times to go are: Anytime before 3pm. Anytime after 8pm.

I called so many times after I went in to try and cancel my gym membership. They are still charging me and they haven’t gotten back to me. They just took my keys that’s it.

So nice to be able to transfer my membership over here for the summer. Cheddy was a pleasure to deal with and made the whole process easy. Small-ish gym, but they have everything one would need. Quiet in the AMs too. Just the way I like it.

Sent 2 email messages on their website and havent responded to none of them. Why have a website for your location if your not using it at all? Wont be coming back to anytime fitness.

Best gym in town!

Always a great place to start your day.

Called a few times and left a voicemail and never got a call back.

Genuinely awful staff that will attempt to drain u financially if they get their teeth in so don’t even bother, UFC is a far better option for the same price. Their equipment is also rusty and the roof leaks, the AC hasn’t worked in months and at one Point the thermostat read 101.

After signing my daughter up for a month to month membership. Anytime fitness has been less than helpful. Let's break it down with pros and cons ( just the facts ) Pro's + parking during day. + hours of operation. + cost + equipment availability due to small crowds Con's - customer service ( have 7 documented meeting time and 7 NO shows by staff ) - attempting to cancel a month to month membership is an uphill battle ( Here's a word for word text from a customer service representative, "The only way to cancel is through a medical note, moving, military orders with proof of relocation ( bill or new drivers license )." - See pic. Anytime fitness representative came out 15min after our scheduled appointment to cancel my daughter's service ( smoking ). As I approached they went inside and did not answer the door. Bottom line: The worst customer service I have ever experienced. ( I am not one to leave bad reviews and always try to find the silver lining - refer to my yelp profile ) Pro, I am glad some individuals have joined and are working towards personal fitness goals. Be warned and expect little from the anytime fitness representatives.