2/5 James G. 5 months ago on Google
Right
after
the
happy
resolution
of
an
unpleasant
situation
with
the
honolulu
coffee
moana
surfrider
location
(please
see
below),
i
decided
to
order
another
Hawaiian
latte
from
this
location.
Nice
lady
took
my
order.
But
the
drink
never
came.
There
were
no
other
customers
after
me
for
about
15
minutes.
Lady
who
took
my
order
went
to
the
back,
another
came
out
and
took
the
next
customer's
order
about
15
min
after
i
placed
my
order
and
made
her
drink.
When
she
finished,
I
asked
her
about
my
drink.
She
wasn't
aware
that
I
had
ordered
one.
She
made
my
drink
quickly
and
gave
me
a
drink
token.
A
nice
gesture
but
not
overall
thrilled
with
the
back
to
back
less
than
optimal
experiences.
Still
love
the
products
though.
PREVIOUS
issue
from
Moana
surfrider
location:
Waited
2
years
to
get
back
here
to
get
that
Hawaiian
latte!
Did
not
disappoint.
Was
a
bit
saddened
when
one
of
the
workers
accused
me
of
stealing
an
acai
bowl.
I
tried
to
explain
to
him
that
I
had
no
idea
what
he
was
talking
about
but
he
didn't
seem
to
be
persuaded.
It
became
a
semi
public
spectacle
and
not
how
I
envisioned
my
long-
awaited
Hawaiian
latte
experience
to
be.
Also
ordered
acai
bowl,
overnight
oats,
croissant,
green
tea,
oat
bar...
love
this
place
barring
that
peculiar
encounter.
UPDATE:
spoke
with
supervisor
couple
hours
later.
She
recalled
the
incident,
apologized,
gave
me
a
few
drink
tokens.
Supervisor
handled
it
nicely.