Very bad attitude, worst customer service, the employees in the gym tell you that you can cancel anytime, but when the time comes you can't cancel, they say they never said anything. They try to hide the reality of the contract you are signing telling you lies. I tried everything to cancel, but it was impossible. A debt collector started sending me bills for months that I did not use. Horrible experience. Never sign a paper with this company! keep away from this company!

Horrible company! DO NOT USE

(Translated by Google) The worst company ever! What bad customer service they have. The gym I was a member of before was taken over by Basic fit. From the very next day it was immediately terrible. During COVID-19, the recommendations and guidelines of the government were absolutely not met. And I don't even start about hygiene ... I advise everyone against exercising here. There are better gyms in the same price category. (Original) Hét slechtste bedrijf ooit! Wat een slechte klantenservice hebben zij. De sportschool waar ik eerst lid van was, werd overgenomen door Basic fit. Vanaf de eerstvolgende dag was het direct verschrikkelijk. Tijdens COVID-19 werd er absoluut niet voldaan aan de adviezen en richtlijnen van de overheid. En over de hygiëne begin ik niet eens... Ik raad het iedereen af om hier te sporten. Er zijn betere sportscholen in dezelfde prijs categorie.

DO NOT USE THIS GYM. I stayed in the Netherlands for 6 months and tried everything to cancel when I was leaving. It’s basically impossible, customer service are horrible to deal with and don’t care about helping you at all. Now I’m dealing with a debt collector and I have to pay for 3 months membership I haven’t used because of how impossible it is to cancel the membership. The alternative is a summons to court. I highly recommend staying away from this gym and not making the same mistake I did. Just read the reviews and STAY AWAY.

Worst gym that I ever saw. I cancelled my contract and they still want money from me.

(Translated by Google) SCAMMERS. Subscription discontinued after years via the website Does not receive a confirmation, but does receive a message on the website: sorry that you are going or something in that direction. You will then receive an invoice and email customer service with the message that your subscription has been canceled. You will not get a response. They have switched off telephone contact due to corona. So you can't do anything. You will receive an invoice of about 1 or 2 euros, which looks like a final settlement, what else should it be !? You will no longer receive invoices in the following months. Then suddenly a reminder for 100 euros !? The objection is retarded as if they do not even read it and do not look at the understated print screens. Was planning to shy my membership again by years after corona but now NEVER AGAIN. They could have earned more than 100 euros from me (Original) OPLICHTERS. Abonnement na jaren stopgezet via de website Ontvangt geen bevestiging maar krijgt wel op de website de melding jammer dat u gaat of iets in die richting. Vervolgens ontvang je een factuur en email je de klantenservice met de melding dat je abonnement stopgezet is. Je krijgt geen reactie. Telefonisch contact hebben ze wegens corona uitgeschakeld. Je kan dus niets. Wel ontvang je een factuur van zo'n 1 of 2 euro wat een eindafrekening lijkt, wat moet het anders zijn!? Je krijgt geen facturen meer de maanden erop. Dan ineens een aanmaning voor 100 euro!? Op he bezwaar wordt achterlijk gereageerd alsof ze het niet eens lezen en de onderboudende printscreens niet bekijken. Was voornemend na corona mijn lidmaatschap weer met jaren te verlegen maar nu NOOIT MEER. Ze hadden meer aan mij kunnen verdienen dan 100 euro

(Translated by Google) I got an email from them last night that a 29.00 bill would still be open. Nice because I don't have a subscription with them at all! So it must be such a fake email because there was also a payment link with it. (My last subscription was 3 years ago and paid in full!) I wanted to report this to them so they could get started with it. I tried to call them (head office) but after half an hour trying two different options (customer service and reception) I gave up. What bad customer service. So you will not get in touch with them in any way!!!! Get your affairs in order!!! Ps and to the question what do you not like about this company I can add EVERYTHING! (Original) Ik kreeg gisteravond een e-mail van ze dat er nog een rekening van 29,00 open zou staan. Knap omdat ik helemaal geen abonnement bij ze heb! Dus zal wel zo’n valse mail zijn want er zat ook een betalingslink bij. (Mijn laatste abbo was 3 jaar geleden en volledig betaald!) Ik wilde dit bij ze melden zodat ze daarmee aan de slag konden. Ik probeerde ze (hoofdkantoor) te bellen maar na een half uur twee verschillende opties (klantenservice en receptie) te hebben geprobeerd heb ik het opgegeven. Wat een slechte klantenservice. Je krijgt dus op geen enkele manier contact met ze!!!! Ga jullie zaken eens op orde brengen !!! Ps en op de vraag wat vindt je niet goed aan dit bedrijf kan ik nog toevoegen ALLES!

They offer cheaper plans than anyone else, a lot of people here complaining about the contracts... but that's how contracts and gyms work 😂 ⭐️⭐️⭐️⭐️⭐️ for massage chairs 😍

Horrible customer service. I had requested to cancel which was clearly ignored as they tried to charge an extra month. I responded to them saying I cancelled and do not wish to pay, which was also ignored. Now months on they have passed my details onto debt collection for months of gym use I did not want because I could not cancel!! AVOID THEM

Probably my worst customer service experience ever. Basic Fit thought of all the possible ways to make sure you cannot cancel your subscription. There is no working phone number to contact them, they reply with automatic messages to emails and when you go to a gym they tell you to go to the website. I lost 240 euros for nothing, I feel disgusted by how they operate. Don't ever become a client there.

This company is taking your money with answering you. Be Careful with signing a contract. You may receive a false information from them resulting in your money being taken for a year.

A couple months ago, I have signed up for this gym with the online system. However, there was a problem, and I did not know the transaction went through. So, I signed up another time, and accidentally made a duplicate membership without knowing. I only realised yesterday when I checked my bank balance and noticed I have been charged twice a month for five months now. When I went to the gym to ask about it, the guy was quite nice and said that I would be getting a refund. However, when I received an email from Basic fit, they said I am only eligible for one month's refund (around 30 Euros) because I have used two of these memberships. What happened was that I went to the gym with my boyfriend and I found out that I was logged out of the app (I use the bar code to enter). So, I stood by the entrance trying to log in but I forgot and changed the password. That was the moment I unknowingly used my duplicate membership. I am upset at this because it might be due to Basic fit's online system when signing up. Plus, I just gave Basic fit around 100+ Euros for nothing! Also, the customer service is terrible. I was told to make a formal complaint with customer service, but "Ruby" the bot was useless. So I am making my complaint here.

Scamming, lying and deceiving company that operates in the same mafia-style throughout Europe. I registered with them for a yearly contract after having been assured by the sales person I could 'leave at any time as long as you go abroad' (which I did). Turns out they were lying to me with the only purpose being to sign a yearly contract. The customer support was terrible, extremely rude and incapable responses. Not to mention that they took ZERO responsability for the wrong information I received upon signing the contract. They literally said : Your fault for not reading the small print, instead of relying on the word of the salesperson. What?! This cancer in the gym scene will destroy itself soon, once people understand how terribly bad this is managed. I'll publish screenshots & this story in my (large 45k+) instagram, and make sure that no friend or family member in the entirety of Europe will ever do business with these thieving lyars. They stole 150 euros off me, but they will lose much much more by lying to be and deceiving me. Worthless, shameful, inept, criminal. STAY AWAY.

Thieves and fraudsters..I only asked for a one-month membership and paid more, because I was in the Netherlands for 20 days on business, every month I was charged 40e, so 120e, I didn't notice right away..The gym is crowded, you wait 20 minutes for the machine , I do not recommend cooperation with this gym to anyone

Scammers, contracts are shady and difficult to cancel, gyms are small and lack equipment variety.

Worst customer service ever. The app says my membership is cancelled yet I get charger monthly. Customer service is really bad and almost impossible to reach. What a joke…

Horrible horrible place, annoying workers, crowded gym. stopped my contract and now they are threatening to send debt collectors because i wanted my money back when i cancelled and they still took money out of my account

The customer service is impossible to deal with. I registered yesterday, no confirmation email whatsoever, I cannot activate the membership and go to the gym. The customer service is refusing to speak on the chatbot and would rather solve the issue by 'email'… I have signed up in another fitness centre

Basic Fit doesn't propose flexibility like paying only by month, or they do but in sharing customer's bank details and additional cost. It would be appropriate for people who want to train only for 1 month or 2 to have a real option. This company really doesn't have sportive sprit, they are here only to engage customer and optimize their revenue. Not good mentality at all

🚫🚫🚫SCAM 🚫🚫🚫 ON SUBSCRIPTION. EVEN I CANCELLED WITHIN PROOF PERIOD THEY CONTINUE CHARGING. VERY UNPROFESSIONALIST.

Scamers. — worst experience - customer service refuse to speak English - super smelly - other gyms a way better

Do not trust this basic fit gym. Impossible to get in touch. Trying to cancel my membershil online and always faulty!

(Translated by Google) Good: new equipment, everything looks good ("My" Basic-Fit location used to be part of another chain), long opening hours, normal subscription price per month, nice employees in the fitness center. Major drawback: Basic-Fit has made huge cuts in personnel. Especially in a pandemic this is disastrous. There are good rules. However, because there is virtually no supervision or control, many members do not adhere to basic Covid-19 safety regulations. Since I don't want to get a potentially fatal disease, I think this is a very bad approach from Basic-Fit. Only 1 employee in a three-story building. Then there is virtually no enforcement and the regulations are often symbolic. Extremely unfortunate given the risks of the Corona virus. (Original) Goed: nieuwe apparatuur, alles ziet er goed uit ("Mijn" Basic-Fit vestiging was eerst onderdeel van een andere keten), ruime openingstijden, normale abonnementsprijs per maand, aardige medewerkers in 't fitnesscentrum. Groot nadeel: Basic-Fit heeft enorm bezuinigd op personeel. Zeker in een pandemie is dat funest. Er zijn goede regels. Maar doordat er vrijwel geen toezicht of controle is houden veel leden zich niet aan de basis Covid-19 veiligheids voorschriften. Aangezien ik geen mogelijk fatale ziekte wil krijgen vind ik dit een zeer slechte aanpak van Basic-Fit. Slechts 1 medewerker in een gebouw van drie verdiepingen. Dan is er vrijwel geen handhaving en zijn de voorschriften veelal symbolisch. Uiterst kwalijk gezien de risico's van het Corona virus.

Absolutely horrible customer service. Impossible to get in touch.