Subway image

Subway

Restaurant Fast food restaurant Meal takeaway Sandwich shop Catering service

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. People often mention customer, service, good, Subway,


Address

5014 NC-87, Fayetteville, NC 28306, United States

Website

restaurants.subway.com

Contact

+1 910-486-8320

Price rating

$ $$$

Rating on Google Maps

4.30 (113 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 9 pm
  • Sunday: 10 am to 7 pm
  • Monday: 6:30 am to 9 pm
  • Tuesday: 6:30 am to 9 pm
  • Wednesday: 6:30 am to 9 pm
  • Thursday: 6:30 am to 9 pm
  • Friday: 6:30 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: customer (7) service (7) good (7) Subway (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Courtney W. 5 years ago on Google • 5 reviews
    There is only one worker who is all about customer service and very polite, his name is Cody. He gets 5 stars, everyone else has horrible customer service & very rude. Yesterday, 6/21/18 around 5:55pm I had picked up my sub from ordering on the app, get all the way home and they forgot my tomatoes & pickles. Even though subway never answers, I called anyways and after it ringing for 10 mins i got an answer, but it was a BP employee, he talked to the girl and she said to come back and have it remade. It’s the point of having to drive back up there; but I did (pregnancy cravings). The light skin girl (not sure her name) that originally made my sandwich was busy with a customer and used the excuse of “I got busy” that’s why they had me on hold for 20 minutes (that’s til I hung up). Now Gabby, had an attitude, snatched my receipt from me & started to remake my sub. She asked what was wrong with it and I told her and she looked at me like I was stupid. She then finished my sub and with an attitude “is that all?” The light skin girl then packed it in a bag, & ASKED FOR MY ORIGINAL SUB BACK! Are you serious!? (I already touched the sub so it would be wasted for one) I was trying to be polite but after the rudeness I had experienced I told her no she can not have it back, I will be keeping it because that was my gas and time wasted from having to travel all the way back for my sub that she messed up on - not only 1 thing forgotten but 2! (I’ll buy some tomatoes to put on the messed up sub) She then snapped “ok whatever!” I’ve always been in the customer service field, I know how it is as mistakes happen but this wouldn’t be a horrible review if they were polite & not rude, as it’s not my fault they messed up on my sub.
    1 person found this review helpful 👍

  • 3/5 Ari K. 6 months ago on Google • 443 reviews
    Only recently they realized they have to put more meat on their subs

  • 5/5 Aleah B. 3 years ago on Google • 123 reviews
    Went in tonight to get some dinner for my family, I haven’t been here in some time (March probably) well when arriving I was a little worried as the last time the bread was dry. Well there was a guy in front of me that had ordered 17 subs and a wrap, the 2 employees behind the counter were great they worked together to get the sandwiches out I had an order for 6 the got mine out in no time at all. It must have been a night for subway because there was a line when I left. Thank you to the employees who made our dinner and talked to my daughter and I.

  • 5/5 Alex N. 2 years ago on Google • 90 reviews
    We're do I start. I can't remember her name but I do believe she is the manager she is one of the reasons I go to subway. She knows her customer's and most the time she knows what they want like with me. She does her job very professionally and had very good customer service. The employee do there job professionally as well. They give very good customer service too but one guy I see him mostly every day except when he off when he ring up your food and you pay for it he always and you going to walk away he says thank you and have a blessed day many people appreciate that I do because he makes my day a good one I give him and the manager five stars a piece.

  • 4/5 Donna B. 3 years ago on Google • 74 reviews
    The order wasn't ready when I arrived 5 minutes late to pick it up. Three of the four subs had items either missing or added (ex. no cheese on the steak and cheese sub). The special instructions were not even read. I didn't feel like driving back to Subway so we ate them as they were. Since this review was posted, I was assured by Subway that there would be extra training on the problem areas. I look forward to my next visit and a delicious sub sandwich. I am changing my star review too because I believe in Subway and what they promise.

  • 1/5 Grey M. 3 years ago on Google • 57 reviews
    Ordered chocolate chip cookies. Received Macadamia Nut cookies. Ordered lemon aid. Received a cup of water. Ordered brisket. Not on menu. Changed order to BBQ Rib sub. At least that was correct. This location sucks!

  • 1/5 Nate B. 8 years ago on Google • 21 reviews
    "Donda" as her name tag said has the WORST customer service I have ever witnessed. I will do my best to help her not have to work. She made it very clear that making sandwiches put her out. I wouldn't eat here if it was the only place within 100 miles. Bad thing is the other girl working was as nice as could be but i was just fortunate to have "Donda" help me.

  • 5/5 Big Time V. 1 year ago on Google • 16 reviews
    After my visit terrible at store #1677, I came here. What a great atmosphere The Tuna was perfect. The staff is very courteous and friendly. Thank you for making Subway look good after that last mess I went to.

  • 5/5 dylan B. 2 years ago on Google • 5 reviews
    Food was good. Service was good, even though poor girl was by herself. She was doing a good job a keeping up even though she had several online orders to do as well as a store full of customers.

  • 5/5 Treasure M. 1 year ago on Google
    Clean & friendly service. Lots of options as well as newer Items. The Mexicali is delicious

  • 3/5 Danny C. 1 year ago on Google
    Food smells great...sandwich was made correctly but the bread was NOT fresh....chewy as the Dickens 😔

  • 1/5 Wayne D. 1 year ago on Google
    Big black guy is the slowest worker I've ever seen in my life. Took over 30 mins to get my sub

  • 5/5 Dorothy M. 1 year ago on Google
    Clean environment!!! The best Subway around this part!!!

  • 4/5 L B. 8 months ago on Google
    The employees are nice and they keep it clean.

  • 5/5 John C. 1 year ago on Google
    They made me a great sandwich, 🥪 I will go back again.....

  • 5/5 Taylor D. 7 years ago on Google • 1 review
    I Love This Subway ! I Love All The Employees And The New Manager ! My Subs And Salads Are Always Delicious. Everyone Is So Friendly Everytime I Order And They Always Get My Order Correct . I Noticed A Big Change Ever Since They Got A New Manager And That Change Was For The Better . I Defianlty Eat At This Subway More Often Now
    1 person found this review helpful 👍


Call +1 910-486-8320 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

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