1/5 Patrick W. 4 years ago on Google
Let
me
start
by
saying,
I've
had
no
issues
here
with
regards
to
extracurricular
activities
such
as
kid's
soccer
leagues,
etc.
There
are
many
coaches/counselors
here
that
my
kids
love.
This
review
is
strictly
in
reference
to
track-out
camps.
My
child
had
an
immediately
noticeable
swollen
eye
at
pickup
and
no
employees
or
staff
members
available
at
pickup
had
any
information
about
what
happened
to
him.
Apparently
another
child
hit
him
in
the
face
multiple
times
with
a
dodgeball
intentionally.
My
child
reported
it
to
a
counselor
and
nothing
was
done.
No
incident
report,
no
measures
taken,
no
parent
contact.
I
understand
children
get
upset
and
fight,
but
what
is
not
acceptable
is
that
nothing
is
done
when
such
behavior
is
brought
to
the
attention
of
employees.
You
won't
be
notified
as
a
parent
and
there
won't
be
a
record
of
the
incident
to
explain
why
your
child
came
home
with
an
injury.
I
find
it
unacceptable
and
concerning
that
a
child
walked
around
with
a
swollen
eye
for
half
the
day
and
there
is
no
evidence
that
anyone
at
XL
noticed,
asked
him
what
happened,
documented
or
notified
a
parent.
I
emailed
and
called
asking
for
a
phone
call
to
discuss
what
happened,
procedures
in
the
event
this
were
to
happen
again,
etc.,
and
did
not
receive
a
return
phone
call
or
email.
I
called
the
next
morning
after
sending
an
email
and
leaving
a
voicemail
the
previous
day
and
was
able
to
get
a
refund,
but
again,
no
mention
of
the
incident
or
acknowledgement
of
my
earlier
communications.
I've
lost
my
confidence
in
this
facility
to
provide
track-out
care
to
younger
children.
(<
8
years
old)
Children
aren't
properly
supervised
and
I'm
not
confident
that
they
have
procedures
to
address
injuries
to
children,
or
react
to
a
child
reporting
that
he
has
been
hit
by
another
child.
Furthermore,
younger
kids
are
frequently
playing
contact
games
such
as
dodgeball
with
children
much
older
than
them,
which
results
in
bullying,
singling
out,
etc.
(reported
by
my
kid
and
other
kids)
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