2/5 Kim l. 1 year ago on Google
This
is
a
convenient
location.
Not
busy.
However,
I
will
NOT
choose
to
go
to
an
AFC
Urgent
Care
again.
My
insurance
provider
has
an
urgent
care
co-pay
of
$35.
After
checking
in,
I
was
asked
by
the
receptionist
to
pay
$140
to
cover
my
insurance
deductible.
I
told
her
that
my
Ins.
coverage
was
$35
for
in-network
urgent
care…
the
deductible
did
not
apply
to
them.
I
spent
15
minutes
on
hold
with
my
insurance
provider
so
that
they
could
give
me
a
reference
number-
agreeing
the
payment
at
time
of
service
should
be
$35.
Three
weeks
later
-
I
received
an
email
from
AFC
Urgent
Care
telling
me
that
AFC
Urgent
Care
would
be
charging
my
credit
card
for
an
additional
$20.
I
again
called
and
spoke
with
the
billing
manager
at
AFC
Urgent
Care
who
said
I
should
call
the
insurance
company.
I
did
this
to
find
out
the
wrong
billing
code
was
submitted
for
payment.
The
insurance
company
associate
spent
a
day
trying
to
reach
AFC
Urgent
Care
to
tell
them
to
not
charge
my
cc-
AFC
Urgent
Care
did
not
answer
the
phone
so
there
was
no
resolution
between
the
two
companies.
I
sent
AFC
Urgent
Care
an
email
to
the
email
published
online-
which
was
a
non-working
email
address
and
it
bounced
back
to
me.
I
have
spent
way
too
much
of
my
time
trying
to
connect
and
correct
their
issues.
This
morning
I
got
notification
from
my
credit
card
company
that
they
changed
my
cc
for
the
extra
$20.
I
cannot
say
if
the
folks
at
AFC
Urgent
Care
are
less-competent
than
they
should
be
or
if
the
business
model
is
to
charge
people
more
to
use
the
float
of
the
overcharge
until
the
insurance
company
audits
the
file…
or
simply
overcharge
their
clients
in
hopes
that
they
don’t
know
their
coverage
or
can’t
take
the
time
to
correct
these
errors.
In
any
case,
I
don’t
have
this
much
time
or
patience
to
deal
with
it.
If
someone
were
to
review
the
medical
file
as
well-
there
could
be
questions
about
my
care
experience
as
well…
I
am
being
kind
in
this
review
and
hope
my
experience
was
an
anomaly.
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