Office is really great to get you in and out, also refilling medications. Consider seeking care elsewhere for any complex issues, from my own experience providers became dismissive related to ongoing/worsening issues or simply correlate the symptoms to a psych condition. I am finally being seen by a provider at another office and being treated for toxin exposure. Dr Wesley could practice active listening. No need to respond with an automated response, this is the level of care displayed at this facility.

I called yesterday to be seen for coughing and neck pain. The girl who answered my call told me I needed to get tested for Covid before they could see me. I explained that I had just gotten the third (booster) shot Friday but she said I still needed to get tested. Called back 2 hours later with my negative Covid result and asked at what time I should head over there but she said they couldn’t see me till next week. If they were unable to see me she should have said that rather than making me drive to get tested to then tell me they couldn’t see me. It is disrespectful and unprofessional.

I have been a patient for 9 years, and until recently had no complaints. Things have gone down hill in the last 12 months. Twice I had appointments at 10:15 and had to reschedule because each time the doctor still had two patients in front of me. Staff informed me that ALL doctors are behind due to the policy of making appointments 15 minutes apart, which is clearly not enough time. We patients are keeping the doors open, so why are we treated as if our time doesn't matter? In order not to have such a long wait time, I was told my only option was to make my appointment at 8:00 am, which I have done, but that is clearly NOT the solution to this ongoing problem.

The medial providers are great when you can actually meet them. I spent 30 min being told my call should be answered within 1 min as I am next on the line. Was misinformed about availability to meet my provider and set up a virtual appointment. My provider arranged for same day rapid Covid test and then a meeting with a provider and I was unable to get hold of anyone to see me. I will be looking for a different practice.

This is the best care I’ve received in Fayetteville. Every single staff I encountered was so kind and I truly felt listed to and heard, which I’ve found hard to find in doctors offices. Feeling optimistic to go back again, when normally this is something I dread!

This doctor’s office is a joke. If you are able to see another provider at a different office please do so. Every time you call they make it seem like it is an inconvenience to have to service you. No one is forcing you to do your job. If you don’t like it simply get a new one. There is not one person who has answered the phone who has been nice. Whoever I just spoke to today was very unpleasant and when I asked what the balance on my account was for she has already hung the phone up. Like seriously? Every time I go here they never do what I ask. I ask for certain blood test and when they do it.. they don’t even look at what you asked for so you then have to spend more money to be able to get the blood test you asked for. I’m not a doctor but I know they take several tubes of blood for a reason.. which they can use for multiple test. Not just one.. tell your insurance to stop allowing us to go to this clinic! They are so unfriendly it makes no sense.

First time going there. I could not get an appointment with my primary care provider's office. Needed a yearly physical in order to have my B/P prescription refilled. No open your mouth and say ahhh. No checking your lymph nodes. I asked the Doctor. "Are you going to check my breathing?" Hold on, let me get a stethoscope ". Worst ever experience that I have ever had! They had me sit and speak to someone for what seemed like an hour, to say maybe you don't need them anymore. BTW, I am not a doctor! They were going to let me leave twice without getting the normal blood screening.

I used to really like this facility but it has changed drastically within the last year or so. Anytime I request an appointment with my PCP I'm told there's like a 2-3 month wait. There is little to no follow up on any adverse or abnormal results and i find myself having to constantly reach out for help, only to be met with more delays. I do not recommend this facility

Called this morning to schedule an appointment. Apparently the stopped same day appointments back in June! Do not remember getting any information an a patient of over 10 years saying that they were doing this. We are now looking at other places for our health care.

This gets a 1 star because of the values and ethics that some of the receptionist DO NOT have. Apparently it’s okay to display condescending and passive aggressive behavior while working here. Certain receptionists have evil ways and management feels if they talk to them it will correct the problem. GETTING rid of the problem is the correct response.

While on the phone asking questions, the person I was speaking to proceeded to hangup on me while I was in the middle of speaking to them. I waited for them to call back (my phone number was given and is visible. They also knew who I was through my files with them.) I will say I will more than likely never go here again. (In response to the owners reply.) No the call was not disconnected due to traffic or service. The phone could very clearly be heard being put back onto the receiver. If it had been disconnected due to what you had suggested and I had not heard the actual phone hitting the base I would have called back.

Katherine Iksander, PA gave me the best care any doctor/PA has given me. She listened to me, brainstormed solutions for my health, and advocated for me to see specialists to solve my health problems. Check in was easy and smooth. Everyone was so lovely and kind. The nurse that took my vitals was so sweet and soothed my anxiety with her kindness. I am so beyond satisfied with my care.

Seriously, they are requiring masks Again! My mother is a patient here. I will do my best to convince her to find another doctor. This is about control not the spread of a virus. What freedoms are you willing to give up to get medical care?

Been going there for 30 years. Great doctors ( DR.Stephenie Insixiengmsi is the best.) She makes me feel so good. Great attitude and so willing to help. And always, the whole staff is great. 5 stars for Dr. Insixiengmsi. A great person.

I have had so many issues with this medical facility from misdiagnosis to failure to treat. Today I got my test back and it is positive for Covid SRHECt sent me somewhere else to be tested because they won’t see you nor test you at the office. I’m trying to make an appointment and they claim there is a hold on my account and they will not see me because I owe them $98 from a Covid test back when Covid tests were not supposed to be charged,, January 29 of 1991. This bill was already cleared up once because if it’s wasn’t they would have never seen me since then. This disgusting facility refuses to see you if you owe them any money… they refuse you medical care. I am not a young girl and I’ve worked in the medical field ,mostly hospitals, for 30 years. Never have I encountered such a disgusting treatment of patients were the only thing that matters is money to these doctors. I only have a small window of time to get the antiviral in me. Let’s wait and see if they bother to call me back I’m guessing not. For the record, I repaid them again for that bill so I should be clear. Let’s see what excuse they give me for not treating me now.

Unfortunately I have to amend this review. I used to be happy to have residents as part of the care team. However, lately I have changed that opinion. It used to be that you would be assigned a provider and that would be who you would see and communicate with for questions or refills. Over the past few months it has gotten more and more difficult to get in touch with anyone who will help you, let alone your primary care provider. There have been several instances in which requests to who was thought to be the primary care provider were bounced around to several doctors over 2 to 3 days before getting a response from someone you have never heard of telling you they are filling in for another person who is also filling in for the actual doctor who they assigned you to and never informed you that they assigned that doctor to you. Some doctors appear to become easily offended when examining a patient. It has become difficult to communicate effectively with providers and staff. When an issue with a patient does come up, they will protect their provider, which is as it should be, don't get me wrong. However, they ONLY protect the provider and do not offer any type of protection or advocacy for the patient. It's heartbreaking to me that this facility has changed so much because I was with them for close to a decade. I just want to say that Bonney Wheelden, ARNP is my new personal hero and I want to thank her, her nurse and everyone there for making me feel heard and noticed for the first time in months.

If I could give this place 0 stars I would. The receptionists are very rude and don't care how they talk to you. They are very unprofessional and don't take the time to listen to your concerns or needs in order to correctly help you. This place needs to train their resptionists on customer service, and how to talk to people.

As a patient, ADVOCATE for yourself when it comes to diagnostic testing and treatments. Don't trust the provider just because they said so. I was almost given the wrong medication and mis diagnosed. When my blood work was abnormal, no one called me back. I had to call them for a follow up. If you're having medical problems, go elsewhere. They won't help you unless you take matter into your own hands and follow up with them.

I see a different doctor everytime I come in for an appointment. I keep asking about a referral for issues I have been having for years and continue to get dismissed. Front office staff is nice. It's also difficult to make an appointment here.

The problem with this place is that they will run a test, BUT don't do anything to address the medical issues at bay. Some of the receptionists are sassy at the front desk. I was running a few minutes late, and she said they I could not be seen. I stated that the provider is always extremely late, but it should be okay? She called to the back and mimicked me while telling the provider what I said and thought it was funny. This place has gone downhill. Don't go here if you have any serious medical issues. Our healthcare system is the worst in the world thanks to Big Pharma and corporate greed.

My doctor doc Hilbert was one of the most disrespectful doctor I have ever meet, his idea of care was to say I was fat and to young to be disabled, and on making those assumptions without any real medical reasoning just brushed me off, I have never felt more ignored by a medical professional in my life even in a Florida prison I was taken more serious than this guy. Also my mental health was largely ignored by Dr. Darby in my opinion. If I can find out if possible I will be filing civil litigation for failure to provide fair and honest treatment. This is a failure by a professional resident who is responsible for training our future doctors.

I haven't been to doctor in years. And I knew I had medical issues. I went in March. Yes I was a bit nervous, but the doctor I saw was very understanding and listened to me. It's been six months and I'm getting treated for many issues and I'm happy and feeling better!

Today my daughter saw DAVID TAYLOR, M.D he was very rude because I didn't believe in vaccinating my children and told me in the near future y'all office wouldn't be seeing unvaccinated children anymore and most pediatrician won't see them either and he wasn't saying that to trying to scare me into vaccinate them. And he didn't ask very many questions about her health but asked alot of personal questions which was really weird I thought. This is the first time since coming to y'all I've ever had this happen. If I could I would give him zero stars cuz I think he was very unprofessional.