Cape Fear Valley Behavioral Health Care

Mental health service Psychiatric hospital

😠 This place is by far a joke. They constantly get appointments mixed up, never answer the phone, make patients feel beneath them and blatantly lie about patients to cover their own screw ups. I have contacted the state concerning the practices this office does. People often mention appointment, care,


Address

3425 Melrose Rd, Fayetteville, NC 28304

Website

www.capefearvalley.com

Contact

(910) 615-3370

Rating on Google Maps

2.30 (25 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 8 AM to 5 PM
  • Tuesday: 8 AM to 5 PM
  • Wednesday: 8 AM to 5 PM
  • Thursday: 8 AM to 7 PM
  • Friday: 8 AM to 3 PM

Featured Reviews


Frequently mentioned in reviews: appointment (7) care (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tracy B. 4 years ago on Google
    This place is by far a joke. They constantly get appointments mixed up, never answer the phone, make patients feel beneath them and blatantly lie about patients to cover their own screw ups. I have contacted the state concerning the practices this office does.
    12 people found this review helpful 👍

  • 1/5 Austin N. 2 years ago on Google
    This doctor “Tammy king” she is the most disrespectful and rude, and always be the worst ever. I had a family death and I was 11 years old when that happen and she cuss me out and threatened to hit me with her tissue and I couldn’t say anything cause my foster parent just sit there and don’t say anything Tammy king u are the most disgusting human being of all and I’m glad I will never see u again I hope u get fired and u treat people like dogs now I’m not well and u are disgusting never see u again and don’t cross my path again
    11 people found this review helpful 👍

  • 1/5 Jackie B. 5 years ago on Google
    Many times I was waiting on the therapist or she forgot we had an appointment. They don't seem to care a whole lot about patients and seem very fake. I didn't feel like my child's best interest was at heart we were just $$ to them. From my experience in this town of Fayetteville its just best to drive up north to Raleigh to get good doctors or care.
    9 people found this review helpful 👍

  • 1/5 Cleris S. 5 years ago on Google
    The one star is not to say that they do not have good doctors. The one star is for the lack of empathy that they have. The worst honestly...admin staff never seems friendly or are smiling. I was 7 minutes late which I had called about and was on the phone and since their grace period is only 5 minutes they refused to see me. This was for my psychiatrist...you would think that they would care more. One of my Bestfriends just passed away and you would think that they would care more but they do not. Honestly I will be looking for a new doctor.
    8 people found this review helpful 👍

  • 1/5 Alopecia B. 1 year ago on Google
    Please be careful. Theses people are only here for a check
    4 people found this review helpful 👍

  • 1/5 Tracy W. 5 years ago on Google
    Made an appointment months in advanced, when my son and I arrived for our appointment we were told the nurse was on vacation! Upon calling to reschedule, there was no one there answer the call, only an automated machine to leave a message...frustrating is not the word I’d used to describe this situation.
    3 people found this review helpful 👍

  • 1/5 Brittany D. 4 years ago on Google
    Horrible service. It’s like no one works there during the day. When you call you cannot get in touch with anybody. I do not recommend this place. Doctors are always pushing your appointments back and never seeing you when they’re supposed to.
    3 people found this review helpful 👍

  • 1/5 Harry H. 1 year ago on Google
    Stay away from this place. They are completely disorganized and unprofessional.
    1 person found this review helpful 👍

  • 4/5 Kimberly S. 5 years ago on Google
    I have been here 3 times nd ive never had a problem but once... That was wit my meds but as soon as i brought it to attention it was fixed... I have the best psychiatrist Mallory... Its convenient wit meds u get it right there... I dont have any insurance so this place is great... NO COMPLAINTS THIS WAY
    1 person found this review helpful 👍

  • 4/5 Chelsee p. 5 years ago on Google
    I went her a few times and they helped me a lot even though I was pretty bad off the last time I went there. My therapist, Janett worked really hard trying to find me a placement for longer term care, and even though the place that I was sent to wasn't the best place, I'm still thankful for BHC. Most of the staff seem to care, and my favorite MHT was, Janett from night shift because she was one of the main ones who tried to help me.

  • 5/5 Kaitlynn C. 5 months ago on Google
    I've been coming here for over a year and every visit has been exceptional! The staff is helpful, efficient, and friendly, and I feel that they truly care about their patients. They are always patient with me and quick to answer any questions I have [no matter how trivial the question may seem] any time I go in for an appointment. The first few visits did take a little while as they needed to get my medical information and to work through trying different treatments/medicines. Now I mostly go for check ups - for these visits, they always get me in to see my doctor quickly and she is very good at making sure to take the time to actually listen and check in with me on how I'm doing with my medication. At the end of every visit they make sure I get a copy of my visit summary, and are very accommodating/considerate of my work schedule when they go to schedule my next appointment. The security guard during the afternoon shift is also great! Anytime it's dark out when I leave an appointment [during the winter months when it gets dark early] he offers to walk me out to my car to make sure I get there safely. Overall, wonderful experience every time I go in for an appointment!


Call (910) 615-3370 Open on Google Maps

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