I had gone to enquire about a photo cake for my daughters birthday this morning. The girl who served me at the counter was extremely rude and told me that if I wanted a photo cake I should have ordered 4 days ago which I understand. However the manner in which it was conveyed was pretty poor. I then asked what the price of the cake was and she took the book and told me the pricing for 2 cake sizes, again very rude. I have bought many cakes from here before, but never had such a bad experience. Young lady be nice to your customers, they may not know everything about your shop hence they ask questions, please be patient and treat everyone equally.

Thank you for your awesome service and the most beautiful custom cupcakes! I just love them, they are almost too beautiful to eat! I am very thankful for Dana's wonderful and friendly help with the order and the good customer service, well done!

Destiny the Barista was super friendly and attentive. My order was an Iced Long Black and an egg n bacon roll the coffee tasted amazing 🤩🤩

Terrible customer service (instead of asking to serve next customer waiting in line they just choose whoever they feel like serving next) and surprisingly offer only one size (Large) of milkshake so they either promote obesity in children or they don't intend to sell their milkshake to them or they simply want more profit and don't care much about food/drink waste. Overall the worst Ferguson Plarre franchise store I have ever visited.

Must try chai latte here. Better than any other coffee shops in Melbourne. And also the customer service is excellent.

Easy to order online and pickup at store nominated or order at preferred store great staff the ladies are very friendly helpfull smiles on greeting very polite value for money

Food is not that tasty. Bought pastry and requested a bag but was told they don't have any. Server didn't wear gloves while serving. I don't recommend.

The first time we ordered a cake here, it arrived with fingerprint marks in the fondant. Decided to give them a second chance and ordered another cake a few months later. When this cake arrived, it looked absolutely nothing like the advertised picture and it didn't taste great. Apparently the cakes are made off-site at a central location so I'm not sure why there are such quality issues. For the price you pay, you expect the cakes to actually look and taste good. Would not recommend and definitely will not be purchasing again.

The girl charged me the wrong thing then wasting half my break and blaming it on me

One of best hot chocolate and Chai latte I had. Customer service was great 😊.

I have a suspicion that their ingredients are out of date. I had an oat mocha yesterday and had it while driving. Drove straight home instead because I needed to go to the toilet. Needless to say I'm still in bed, booked a GP appointment and needing to use the bathroom every 3 hours or so.

Nice sausage rolls, hot chocolate was a bit average unfortunately

Worst cake I ever eat in my life. It taste like aldi or other supermarkets cake. I found hair on the top of the cake aswell but I forgot to click the picture. Im not recommending this shop for cake.. TOTALLY wastage of money .

The pies and pastries here at Fergusson Plarre are great, but I can’t say the same for the customer service. I have a dietary requirement and asked a simple question regarding this, and the staff couldn’t provide any details, aside from the fact that it would be at my own risk to consume the product in question.

3 stars for quality of the cakes they have. I like the cakes they offer. Service is good . But they do not have service to write any messages on cake which I feel is disappointing. However few nice flavours and options from sizes being small to big.

The Worst Customer Service and Follow up on something ordered Weeks ago for my sons birthday..pathetic..on the day handing over a complete different cake and saying thats what we have as wrong order came in..just ruined the whole birthday..shame atleast keep up with orders plz what is wanted what not..if you guys are capable

Always the best coffee and sweet in the West. Feel welcomed and excellent customer service with a lovely smile...thanks Brooke and Eliza you are simply the best. Keep up the good vibes in you.

The lady is very rude..doesn’t even understand that the customer is buying a cake so its a special day for them..at least not to ruin that by showing poor customer behaviour..

Did not have good experience ordering cake. Apparently cakes are baked elsewhere and we have to book in advance, avoid booking on weekends. And if you need anything to be written on the cake you should mention it before Friday, because no one will be present on weekends, something like that. Other than that the milk shakes are tasty.

Good COVID-19 protocols. Friendly, efficient staff. Wide variety of sweet and savoury items for sale. Well packaged take away treats.

The old man in this shop is very rude and abusive. He don't know to talk nicely. Why is he working if he don't want to work.

Went to get a coffee to support small local business. Days after lockdown in Melbourne two people not wearing masks and one wearing it down her chin when going to serve me. Horrible with the fact that most of the people seated were elderly and part of a vulnerable population. Not willing to ensure their safety at all.