Skimped out on everything I asked to have on the sandwich. When I asked for mustard I was told they were out even though I could see it inside the bin, instead I was handed one packet for a foot long. This was the worst customer service I have experienced. Also that mustered was kinda gross didn't even bother with it.

The lady that works weekend mornings is the best. Makes a great sandwich and remembers your orders after you come in a time or two, plus she always has a smile and a conversation for you.

I made an order and I was missing a sprite, 4 cookies, my pizza looked terrible and was missing an ingredient, my sandwich didn’t have light onions and when I called they hung up in my face 3 TIMES! This is absolutely unacceptable and I will NEVER be ordering from here again.

Visited today. The service was on spot the tuna and all the vegetables were so fresh. Everyone was so helpful and so friendly. I wish there were a way to give them 10 stars. I was very comfortable and everyone so helpful. Best subway I have visited in a very long time. I hope these employees stay around. It would be ashame to lose them

Good Price, Nice Employees and they do a good job at you know?, their job, unlike some places. I also love the cookies they have and the Italian Herbs And Cheese bread that I use on basically everything. Big yes for me, One more thing, the dining room is really calm and nice in there.

Worse experience ever!!! Placed an online order for my spouse and kids. I get a call from a Memphis number asking me if I placed an order for subway so I answer yes and ensure that I placed an order with the Southaven location due to a Memphis number calling me then we hang up the phone. My spouse goes to pick up the food. get to the restaurant for them to tell him the manager told them not to make the food because my number is out of state (only here due to military job) and the name is a female name but a male is picking it up! (Inconvenience #1) After little conversation with them and help from another customer that was angry for us, he leaves empty handed yet my card was charged for the food. They don’t even try to do a refund. I go to the restaurant (Inconvenience #2) for them to tell me that they didn’t make the food because they recently were scammed for $5000. Well who fault is that, not mine, the customer! So not only did they inconvenience my family and I, I’m at the restaurant and they don’t even know how to do a refund. Now I’m even more mad. Then they call the manager and they walk them through giving me a refund. The entire experience was a waste of my time and energy! I won’t be placing another order with this restaurant again! And come up with a better practice on how to handle orders with out of state numbers such as bringing the card used for the order! Could have resolved the issue! Now we’re still hungry and have to waste more time finding something else to eat for my family!

If I could give negative stars I would. This was the absolute WORST experience of customer service I have ever witnessed. We ordered through app, said 5-15 min for delivery. Perfect. 45 min later nothing so I called, the girl said "your food is ready but the driver left and we don't know if they are coming back." Um, what? So, I tell her we will just come get it. Mind you, this was for 4 people so it was $70!!!! On the way there she called and said they were out of the cookies we ordered with the meal and offered a different kind. I asked if we could just do chips instead and she said no because they are more expensive than 2 cookies and she can't change an online order. I told her fine. Then she said they were out of the bread we ordered. I was polite untl this point...but I asked what compensation could they offer because I ordered through THEIR app, the driver didn't come, our food has been sitting for almost an hour, they were out of what we ordered...she then got an attitude and said ' your food has NOT been sitting out, I am finishing it now." So, I questioned her about Then why did she tell me earlier that my order was ready but the driver left? And why wasn't I called about our order being ready but the driver leaving or that you were out of whatever? She said, "I told you. We were busy." We got there and she stared me down as I walked in. I grabbed my order (which did not include our chips or drinks),. I understand thi gs happen but have better customer service and be polite. Maybe ask, "hey do you want to cancel this and we refund you? Or how can we make this right?" Instead we received such an attitude. We will never come here again. I asked her what her name was because I planned on contacting the customer service on the app. She told me I couldn't make a complaint because they were a privately owned location. HA! I told her I most certainly could and that I would. She gave me a name but I am not sure if it was legit or not. Our sandwiches were cold and none of the ingredients were on the right sandwiches. It was awful.

This subway is bad. The manager there is very rude. She does not know how to talk to the customers. In the end she threw my salad down on the counter at the register. I left without getting the food. I was not about to give my money to this store. I asked her for the owners name and number and she gave me an attitude and refused. The owner really needs to fire the female manager there because he is going to lose business.

Food was good. I had a chicken bacon ranch on Italian Herb bread (my usual). However, they had no rotisserie chicken. I usually get my usual with rotisserie but not today.

One of my favorite Subway spots. The 2 workers were getting swamped with people coming in, all at the same time. But they handled it quite well. Kudos to those 2.

been to this place maybe once a month over the past few years. Sometimes everything is great and other times service is terrible. But everyone is struggling to find workers still, it seems.

Watched them lock the doors when they saw a bus of 12 people. It was open hours and they tried to hide in the back of the store.

Subway sent coupons in the mail to the house. They would not honor the coupon that there own company sent out to everyone. And on top of that the cashier was rude about it. So they won't have to worry about me ever going back !!!

We ordered 5 sandwiches from this location today. Once we got back to the office, I bit into my sandwich and I had to literally pull a long black hair out of my mouth. I called the store and requested a refund. I brought the sandwich back to them, as requested. The lady working was very rude and questioned everything I told her. Not once did she apologize for the mistake. And gave me a hard time doing the refund. Not very good customer service. I know mistakes happen, but at least apologize and act like you care.

incredibly rude customer service. literally ignored the customers, didn't greet them, and barely conversated with them while making sandwiches. they don't take coupons, which isn't listed anywhere in their store. terrible management and it shows in the employees. specifically Gary.

Super quick and friendly team. Our Southaven Honda team eats there often! Thanks for always welcoming them in.