1/5 Graham Y. 1 year ago on Google
Very
disappointed.
We
have
been
going
to
this
restaurant
for
many
years
(including
under
the
previous
ownership
before
they
moved
back
to
Madrid).
I
booked
a
table
online
for
a
wedding
anniversary
and
mentioned
this
again
when
I
received
a
call
back
to
confirm
the
booking.
My
exact
words
were
'please
could
I
have
a
quiet
romantic
table
for
2'.
I
wanted
to
book
for
7pm
but
was
told
that
nothing
was
available
until
8pm
so
we
agreed
to
the
later
booking.
We
turned
up
just
before
8pm
and
as
soon
as
we
walked
in
we
were
'hit'
with
the
volume
of
noise
from
a
table
of
around
14-16
young
girls.
They
weren't
just
talking,
they
were
shouting!
The
waitress
tried
to
sit
us
at
a
table
directly
behind
this
group
of
girls
and
we
had
to
ask
to
be
moved
further
towards
the
corner
of
the
restaurant.
Obviously
my
request
for
a
quiet
romantic
table
was
totally
ignored.
We
decide
to
'tough
it
out'
and
ordered
drinks
but
within
minutes,
the
noise
level
had
reached
a
point
where
we
couldn't
hear
ourselves
speak.
We
left
our
table
and
told
the
waitress
we
were
leaving
(and
could
we
have
our
Β£20
deposit
back
-
oh
yes,
they
ask
you
to
pay
this
when
booking!).
Rather
than
receiving
an
apology,
the
staff
really
didn't
care
at
all
-
we
even
paid
for
our
drinks
we
had
barely
touched!
Note
to
the
owner
-
1.
if
you're
going
to
book
in
large
noisy
groups
then
please
put
them
on
the
back
wall
of
the
restaurant
away
from
other
diners.
2.
When
people
make
bookings
and
ask
for
a
'quiet
table'
at
least
let
them
know
that
there
are
'large
groups'
booked
in
and
that
it
could
get
noisy.
3.
Tell
your
staff
that
without
customers,
you
don't
have
a
business!
Treat
customers
with
a
bit
more
respect!!!
Having
recently
returned
from
Andalucia
and
having
experienced
great
service
and
fabulous
food
from
all
the
restaurants
we
visited,
it's
a
shame
that
this
restaurant
can't
look
after
customers
in
the
same
way.
No
more
referrals
to
friends
from
me
I'm
afraid.
You
need
to
take
note.
1 person found this review helpful π