Very bad experience. Billings counter staff denied to take mobile number because of less value of item. As a i know about process even in small amounts they have to enter the number. And customer service is also poor.

The worst smart ever! Arrogant staff... Staff not available at billing counters... Customers made to wait for long time and no cooperation from the staff at all

The staff is very rude , doesn’t help customer and is mostly not interested in answering customer questions

My family and I generally don’t shop at Reliance Smart, we do if we have to pick up some essentials when we visit the Bhartiya Mall. Consistent behaviour is that the workers are lazy to the core, the guys at the billing act like they are doing customers a favour. Reliance folks should learn customer service from Supermarkets like Lulu and Big Market in the Kothanur area which is so close by. At these Supermarkets they will pack what you’ve bought without you asking and most times offer to carry it upto your car. In general you will experience excellent service. Not expecting so much from Reliance Smart, but the guy at the billing won’t event put stuff into the bags, when I asked him, he was like, “I’ll do it if you want me to…” in Hindi. It was annoying, I asked him to put them in and he was trying stuff a paper bag until it tore, they are so dumb and stupid. I don’t have a problem with the language , but they almost insist they will not communicate in English or Kannada. The workers at Lulu and Big Bazaar are mostly Malayalis and they make an effort to speak in Kannada and English. Customer service is at a different level in Lulu and Big Market. Reliance Smart, you are so backward in running your Supermarket. Long way to go when it comes to customer service. I just noticed that you lazy fellows are cut/copy, pasting responses for all the feedback here, please don’t bother responding. If I see a copy/paste response, I’ll know you did not even read this far 🤦🏾‍♂️😄.

One of the worst store in entire India. No customer service No knowledge Mindless staff at counters. Cheap staff with no qualification or training Worst worst experience Manger/CEO - If you want to know more, reply me here. I will share my contact details to discuss further.

One of the worst store No customer service Mindless staff at counters The staff is very rude , doesn’t help customer and is mostly not interested in answering customer questions Staff not available at billing counters..

Google, we need option to give negative rating. Looks like there are many who share my feelings about this store. Staff has a don’t care attitude towards customers. No one to help you around for queries or assistance. And billing counter folks are at next level. A staff took almost ten minutes for completing his transaction at the counter before me, adding to my agony of moving from counter to counter to find a working one. They didn’t have a courtesy to say a sorry for the long wait, and expressed no empathy. My son was with me and he was upset about the long wait and turned very cranky. They didn’t even extend assistance to pack the items in the bag. It was a great relief after stepping out of the store after all this trauma.