The gym is nothing more than a front to get people that have no business spending this type of money on a fitness plan. I was told I qualified for a “cheaper” plan because of my good credit. They did NOT explain that it’s actually a third party lender that charges interest. The life of the small loan will way extend past the training that you signed up for. It should honestly be investigated for being able to offer these types of loans with the money back guarantees based of fitness metrics. Avoid this gym at all cost. Not worth your time or credit report. No gym should make you consider taking on debt/loan for just wanting to work out. Also their positive reviews on here are encouraged by the staff so take them with a grain of salt.

The staff is amazing I’ll say that! However, NOTHING IS FREE. The 6 week deal? Isn’t free. The program is $1,500 & another program that they will try to sell you will be $4,999 (for 6 months) . The reason why they say it’s free is because they want you to get approved via credit to have a lender pay for your fees. They do express that it’s a “soft pull” however that’s a risk I’m not willing to take. The information given was very informative however the only monthly payment available is $60/month or $600 yearly. Hope this will help inform some people on the prices that wasn’t expressed.

I signed up for personal one-on-one training where I had very specific needs but ended up getting thrown into groups doing super basic stuff I could’ve learned on YouTube. Not to mention I had to go through several different trainers because a lot of them quit and they didn’t hire anyone new so the groups got larger and larger. Whatever this place has to offer you can do on your own. Do not recommend.

There challenge says free while advertising however it cost you $800 for 6 week and its almost impossible to achieve and they know about this. I did everything as they were asking me to but I lost 3%.There trainers are good especially classes its better to get monthly plan rather then get fooled by challenges. I would like add based on your comment that I was following the plan and your accountability part was not taking care of the fact that I am achieving my goal till the day I reach out to you by myself and the part you change my diet you know there was no change observed in my % body fat and my concern is only the challenge part and the money you ask for that you guys are not mentioning in your adds it says free but you are giving challenge that not achievable in the given time. Your trainers are good my point of giving review here is to make people aware that challenge is the not the good option to start with you guys thats it.

I signed up for service here and due to work obligations I needed to cancel. Less than 24hrs of siging up I returned the key phob and informed the rep I had to leave for work and could not move forward with the program. After weeks on failed contact the membership coordinator finally reached out to me and informed me I would get a refund for the charges. However, that did not happen and I was charged twice after that. To stop charges I had to cancel my card. I have sent several emails and left several messages and No one has reached out to me.

The way they get people into this gym is misleading. They advertise a free 6 week challenge. Once you get there and go through an onboarding process, you find out that you have to pay to get into the challenge, but get refunded if you beat the goal you set. We didn't appreciate the switcharoo, but decided to do it because having money on the line was motivating. I completed the 6 week challenge and reached my goal, which was to lose 6% body fat, so I did get refunded. They required me to film a short video and leave a 5 star review to get my refund. I get why they want the publicity, but I didn't get any notice about filming the video and requiring a 5 star review is against Google policy because it undermines an honest review system. PROS: The group classes were definitely my favorite part. They are great for strength training beginners because you get tutorials and coaching. The best coaches are Braden and Kierra to keep you motivated and pushing yourself. Braden does a great job switching up the workouts to keep it fun. Kierra won't let you slack. She makes sure you're making progress in weights and cardio. The team was very understanding and allowed us to restart our challenge when we had a medical emergency the first week after the original challenge started. CONS: The shady marketing tactics are unethical. The gym environment is not super clean. The program pricing is high for moderate quality services and benefits. The medical emergency we had was that my husband developed rhabdo from pushing himself beyond his fitness level. If he hadn't gone to the ER when he did, he could have had permanent kidney damage. I feel like the gym should caution beginners to avoid things like this. They advocate for everyday strength training, but your muscles need time in-between to benefit from the breakdown and growth. Please be careful!

By far one of my favorite gems! (Pun intended)! Best trainer in Houston goes to Kailen.🙌🏻 Along with being my personal trainer, she also does the Saturday morning yoga sessions. HIGHLY recommend, perfect way to decompress and start your day.

One of the best gyms I’ve joined! The group classes were amazing. Loved every single coach during those sessions. Shout out to Alicia, who was absolutely amazing. Love that the gym is 24hrs and ample equipment. Never waiting for a machine/bench. Lost ~7lbs in 6weeks with the coaches here. Can’t say enough positive things!!

I would rather be at planet fitness than have my money and time wasted by horrible customer service and made feel shameful for wanting to reach a new goal. The owner Mr. David would dismiss my health and gym concerns throughout my six week trial!

I love my experience with hero performance. I love my trainers they keep me motivated to keep coming to gym. I love the community vibes that comes with it. Chez is awesome, keeps me motivated all the time and his workouts are great for me.

I've been a Hero memeber for over a year. Love the group classes and their personal fitness program, also the staff is very kind and guides you on your personal fitness goals. Shout out to my coach Korey Malone!!!. He is the best; I highly recommend him as a personal trainer. His energy and drive are very contagious and motivate you to go beyond your limits. Come to check it out or just call and ask about one of Korey’s group classes. You’ll love him from the first session, and he’ll make sure you enjoy every workout.

I trained with Korey Malone for about 2 years and he helped me reach my fitness goals! He genuinely wants to see you succeed, always has fun but challenging workouts, and is very knowledgeable. If you’re looking for a trainer he’s the best out there. Hero Performance is a great place overall and feels like another home to me !

Hero Performance is the best gym so far. They really push you to do be healthier mentally and physically. All of the trainers are amazing. I had classes with Alicia, she’s amazing. Alicia encouraged me to do better, make me feel better about my self and make better eating choices. I encourage you to give it a shot. 😁

Korey is actually and genuinely the best trainer I have ever had. I’ve had about 3 other trainers and none of them have given me results the way Korey has. He is energetic, pushes you, and targets whatever YOU want to target. He never has a boring day, all the workouts always feel fresh and the perfect amount of intensity . I’ve never walked away from a session with Korey without learning something new. He focuses on correct form and is not afraid to make you the best version of yourself! If you get a trainer trust me, money is actually well spent on Korey!

I did a 6 week challenge at the NW Loop location. Challenges are free in the sense that you are refunded if you win. Downsides: My goal was to gain 6 pounds. This is the baseline they go with for those wanting to put on weight and it isn’t feasible. The day of my weigh-out, I had to torturously stuff myself with food and water to make the weight, since money was at stake. I suggest for a weight gain challenge, weigh in on an empty stomach and weigh out on a full stomach to give yourself the best chance. They ask that you work out at their gym, but it was a long drive for me, so I worked out on my own. The workouts posted on the app are extremely demanding and consist of HIIT workouts which may not be suitable for all, especially for those wanting to gain weight. I would recommend using the workout plan as a guide to understand which bodily areas to target rather than blindly following. Upsides: the meal plan opened my eyes to how much I should really be eating in a day and it’s knowledge I can use for the rest of my life.

I had an amazing experience with Kierra Jackson as my personal trainer! She's incredibly knowledgeable, motivating, and attentive to my fitness goals. Her customized workouts and nutrition advice have helped me achieve results I never thought possible. I highly recommend her if you're looking for a dedicated and supportive trainer. Five stars! ⭐⭐⭐⭐⭐

I was super nervous at first because I had never worked out consistently or even had a meal plan. At Hero Performance Coach Em helped me along the way. With her workout plan and Coach Kierra as my trainer I was able to win not only the 6-Week Personal Challenge but the 20 Day Challenge as well ! Overall I feel AMAZING, I was able to lose over 4% of body fat AND drop 8pounds !!! I’m forever grateful for the team and Hero Performance & I HIGHLY RECOMMEND!

Hero is an amazing gym! I’ve participated in their 21 day challenge and got access to the group classes, and my favorite by a landslide was Alicia’s 5am class. She is very passionate about everything she does and actually cares for everyone in her group classes as she would a PT client. Highly recommend her and the gym!

Hero has definitely made such a positive impact on my life! I’m happier and healthier! I did the group classes with an Alicia for a few months and after so much of her time and her guidance, I’m able to work out on my own fully comfortable. I love the gym and the environment and would recommend it to anyone who is looking for a forever gym!

Do not go to this gym! Their staff is rude and do not care for any of your concerns and are not really there to help you reach your goals! they only want your money and to waste your time. i recently moved to the new EOS gym in houston and will continue my journey on my own rather than wasting my time and money with a group of selfish people

I highly recommend korey who is by far the best trainer I've ever worked with. I've gotten great results with him for several different reasons. During my training, he is laser focused on me and doesn't let anyone or anything distract him. This is something I can really appreciate as I've had the opposite from previous trainers who tended to be easily distracted. He's extremely knowledgeable and shows incredible patience while explaining each exercise and how it targets particular muscles. If needed, he will explain in detail what I should be doing and has no problem breaking it down for me more than once so that I fully understand what each and every exercise which is very important to me. Also while working out, he really pushes me to my limits. Even when I think I have nothing left in the tank, he gives me lots of encouragement to keep me going. Overall, I think he's the best trainer I've ever worked with and I wouldn't think twice about recommending him to anyone who is as serious about a real fitness transformation like myself.

Was excited about joining the program yet I got a job out of town. Reach the deadline to cancel, but still being charged for membership. After I stayed in Houston an extra day to jump through the hoops they didn't explain. But that's my fault for trusting someone to be upfront and honest while they get you to sign for money. There supplements are non refundable, or your deposit. They give you a cheap scale, shaker, and protein that doesn't have any information on it. They do care they just want the money.

Had a great experience in gym, love the environment and vibe of all the people that work there. Never had such a great supportive system like I did here, hence why I was able to reach my goal and go beyond.

I lost over 11lbs at this gym with a great nutrition plan and with the group workout sessions !!! The gym trainers are amazing and help each person individually. There’s no judgement from the trainers , all they want is progress from every individual !!!

I finished the 6 week challenge at this gym and completely flipped my life around health wise. I fulfilled my goal of gaining 13 pounds in six weeks and feel much more strong and confident. Would recommend their protein powder as well 👍

I enjoyed my experience at this gymnasium. All of the staff, trainers, meal plans were great. I lost some weight and internal fat for the challenge but I didn’t win. I would recommend attending. Korey and Braden at the truth when it comes to their classes.

I had a great experience here. I highly recommend to train with Korey! Awesome, awesome coach- motivates you and if you’re doing the workouts wrong, he’ll lyk for sure and correct you till you get them right!! Bight highly recommend Korey!

Definitely recommend this gym. My personal trainer Chaz has been nothing but exceptional. For a long time I've been training by myself but was not achieving my desired goals to get ripped. I've been working out with Chaz for the past month or so and what a difference! He has customized a workout program and meal plan for me and I'm definitely on track to get my 8-pack back.

Great gym, great people. Get with Chaz G. He will turn your fitness goals into a reality. From his knowledge of the body and how it applies to each individual, to his motivating attitude throughout your workout, you will see results and feel good doing it. Chaz is one of the best personal trainers I’ve had the pleasure of working with in this city - and on top of all that, he’s a great dude. Thanks Hero for a top notch product!

I decided to take a chance and try this gym out. I’m glad I did, I was able to try different and new workouts with some help by personal trainings. I have recently have been working with Kailen during training sessions. She does a great job and boosting you up and explaining movements to you. She pays attention to detail and is great overall. Definitely recommend.

Chaz Galloway is one of their best and most patient trainers at HERO. Good guy to work with he has helped me reach some of my goals. (HERO as an organization will require a separate review.) I appreciate the advise and tips. Can’t say anything negative about him overall a great person to be around. Look forward to our remaining time together.

Did the 6 week challenge and lost almost 8% body fat in under 42 days. I started at 14.4% body fat and ended at a total of 6.6%! The meal plan and group classes work great together and makes reaching your goals a lot less complicated then what we make them out to be. Was definitely not easy though, but with the consistency and accountability their program offers helps you stay on track. I feel great and people notice the difference!😄

Hero performance is the best gym in Houston! There’s no January rush & the people in the gym treat each other like family! Never feel uncomfortable or anything compared to commercial gyms. Love my trainer Alicia! She always pushes me to give it my all and is always a call or text away! Love HERO & definitely recommend to anyone looking for a new gym!

Been coming here about six months now. Kailen has helped me improve so much and has motivated me to continue going to the gym. She has pushed me to reach my goal in weight loss and is now pushing me even more to get where I really want to be. I definitely recommend going here not only for the l trainers, but for the atmosphere. Everyone Is super friendly and helpful if you ever need anything and you never get the sense that some one is watching you, judging you or anything like that. Everyone is there to work out and better themselves. They also offer a variety of classes that you can choose from with various trainers.

Hero Performance is a great gym. My favorite part of going to the gym is my trainer, Chaz. He makes every workout more enjoyable and keeps me on track. He checks up on me throughout the week to ensure I am following through with my meal plan and feeling good. He will push you, but the reward is seeing yourself get better and noticing the positive changes happening to your body.

Great place to keep you focus, motivated and on track with your goals. Me being someone that would go to a gym once every few years and being someone that would loose motivation easily. I have found in HERO what I had not anywhere else. My trainer Alicia Sierra has been a huge support and progress has come from her guidance and support. If your goal is to loose weight and be fit this is the place for you. You most definitely need to work with Alicia Sierra.