1/5 Valerie M. 6 months ago on Google
I
really
wish
I
did
not
have
to
write
this
review
as
it
was
nostalgic
for
me
to
come
back
to
the
venue
but
our
situation
was
never
resolved.
We
purchased
VIP
tickets
the
day
of
the
concert,
September
9th
2023,
to
see
Heartbyrne,
online
on
their
website.
The
website
at
that
time
was
not
clear
with
the
description
of
the
purchase
and
only
said
"Reserved
-
2
Top".
We
thought
we
had
only
purchased
2
tickets
and
did
not
know
that
each
2
-
Top
table
had
2
admission
tickets
with
it.
We
tried
to
resolve
the
issue
with
the
manager/owner
that
day
at
the
venue
but
the
only
offer
we
received
was
a
complimentary
return
visit
with
$20
towards
our
tab.
We
just
wanted
a
refund
for
the
extra
set
of
tickets
we
purchased
unknowingly
to
us.
The
manager
and
staff
member
even
acknowledged
that
this
has
been
an
issue
they
have
been
working
on.
We
couldn't
accept
the
offer
the
manager
was
offering
because
we
are
two
single
parents
who
rarely
get
the
opportunity
to
go
out
for
any
alone
adult
time.
The
website
has
since
been
fixed,
but
our
issue
has
yet
to
be
resolved.
They
say
to
email
them
to
resolve
tickets
and
refund
issues,
but
there
is
no
communication
on
their
end.
My
advice
for
individuals
who
ever
have
issues
with
the
management
at
this
establishment
is,
do
not
expect
a
resolution
if
there
are
any
issues
unless
it
is
to
return
to
the
establishment
for
a
makeup
day.
They
do
not
mend
financial
wrongs
due
to
the
updates
they
are
working
on
to
better
run
their
business.
You
as
a
customer
will
be
collateral
damage
in
order
for
them
to
meet
their
business
goals.
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