2/5 Doug R. 4 months ago on Google
The
good
and
bad
of
this
hotel
from
a
recent
2-day
business
trip,
coming
from
a
very
frequent
Hilton
chain
user
(usually
a
couple
of
times
per
month,
throughout
the
US).
First,
the
good.
This
is
a
very
nice
hotel
with
good
amenities
and
a
good
location.
It's
next
to
a
business
"hub"
that
includes
something
like
a
food
court,
and
is
also
next
to
the
very
large
Lakewood
Church
(immediately
adjacent)
if
you're
visiting
for
that.
Yeah,
you
have
to
pay
to
park,
but
I
can
handle
that
given
the
location.
Note
that
this
hotel
is
not
all
that
close
to
IAH
if
you
are
flying,
but
if
you're
working
down
that
way
in
Houston
(I
was)
it's
a
decent
location.
All
in
all,
a
pretty
good
hotel,
location
and
amenities
(including
an
on-site
bar
and
restaurant).
When
I
left,
I
had
to
depart
very
early
in
the
morning
(around
330am)
to
catch
an
early
flight.
There
was
an
employee
doing
something
at
the
desk,
who
I
said
I
was
checking
out,
and
they
helped
with
my
parking
ticket
since
it
hadn't
worked
to
depart
the
parking
garage.
Turned
in
my
room
keys,
checked
out,
departed.
When,
later
that
day,
I
realized
there
was
a
hotel
restaurant
charge
on
there
for
later
that
day
(I
hadn't
used
the
hotel
restaurant
-
at
all),
I
called.
The
employee
I
spoke
with
in
billing
seemed
somewhat
on
alert,
as
if
this
was
a
known
problem
or
occurrence.
They
asked
"what
did
the
person
at
the
desk
look
like"
(how
often
do
you
get
asked
that??)
which
immediately
confirmed
my
suspicions
of
fraud.
They
said
they'd
check
and
get
back
to
me.
Somewhat
surprisingly
(or
not?),
no
return
call
and
the
charge
remained
pending.
I
called
a
day
or
two
later,
and
this
time
had
to
leave
a
VM
for
someone
who
appears
to
have
been
the
billing
manager(?),
again
describing
what
occurred
and
requesting
a
call
back,
before
I
alerted
the
credit
card
company
that
there
was
fraud
on
the
charge
and
not
to
pay
it.
Left
name
and
number
several
times.
Again,
no
return
call.
A
day
or
two
later,
my
charge
went
through
(I
didn't
contest
it)
without
the
fraudulent
restaurant
charge,
which
I
am
guessing
the
desk
employee
maybe
used
for
a
breakfast
or
lunch
later
that
day?
It
wasn't
a
fortune,
and
I
was
more
or
less
resigned
to
buying
a
stranger
a
meal.
Not
the
end
of
the
world.
BUT,
I
did
expect
that
someone
would
take
the
courtesy
to
reach
out
to
me
and
explain
the
matter.
THAT
is
what
I
take
exception
to,
and
would
not
have
expected
from
a
hotel
of
this
level.
Moral
of
the
story?
Check
you
bill
before
departing!
Would
I
let
this
deter
me
from
staying
here
again?
Maybe,
as
there
are
other
Hilton
properties
in
the
vicinity.
But
it
is
a
nice
hotel
and
location,
and
save
for
this
incident,
it
was
a
pleasant
stay.
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