1/5 Mason W. 1 year ago on Google
Short
version:
They
stole
my
$200
headphones
and
then
gave
us
the
runaround.
Rooms
were
bad,
even
for
the
money.
Please
feel
free
to
look
through
my
other
reviews
online
-
I
write
quite
a
few,
and
basically
never
give
anyone
1
star.
However,
this
stay
was
exceptionally
unpleasant
-
from
minor
inconveniences
like
our
key
cards
failing
to
work
partway
through
the
stay,
to
rooms
that
had
mold
due
to
water
from
the
AC
units
leaking
into
the
floor.
The
cherry
on
top
of
this
with
the
hotel
staff
STEALING
my
$200
headphones
and
then
giving
us
the
runaround
for
a
week
before
finally
being
told
that
they'd
been
"thrown
away"
by
housekeeping.
Long
version:
I
left
my
headphones
hanging
on
the
lamp
in
our
room
during
our
stay
here,
but
forgot
to
grab
them
when
we
checked
out
around
9am.
A
couple
of
hours
later,
I
realize
they
were
missing
and
my
wife
immediately
called
the
hotel
to
ask
if
they'd
found
the
headphones.
"Housekeeping
is
currently
on
lunch
break,
but
we
will
give
you
a
call
back
later."
Seems
reasonable
enough...
But
we
never
heard
back.
So
she
called
again
the
next
day.
The
staff
said
that
they
would
check
the
lost
and
found
for
us.
"Unfortunately
we
do
not
have
your
headphones,"
they
said.
"The
woman
who
cleaned
your
room
is
off
for
the
next
two
days,
but
we
will
ask
her
when
she
gets
back."
The
writing
is
on
the
walls
at
this
point,
since
it
should've
been
a
breeze
to
get
the
headphones
back.
We
had
told
them
exactly
where
the
headphones
were
and
had
called
before
the
room
was
probably
even
cleaned.
My
wife
then
proceeded
to
call
back
over
and
over
after
we
still
never
heard
from
the
hotel.
She
tried
numerous
times
over
the
course
of
the
week
to
reach
someone
at
the
hotel,
but
had
no
luck.
Nobody
would
even
answer
the
phone.
Finally,
after
a
week
of
this
nonsense,
she
called
from
my
phone
(which
has
an
out
of
state
number)
and
someone
answered.
She
explained
the
situation
to
him
and
was
then
informed
-
no
kidding
-
that
housekeeping
would
have
thrown
away
the
headphones
if
they
had
been
found.
"I
was
told
by
the
head
of
housekeeping
that
everything
gets
thrown
away."
Biggest
load
of
nonsense
I've
ever
heard.
And
nothing
I
can
do
about
it,
which
is
incredibly
frustrating
(especially
since
we
actually
live
in
Houston).
I
am
sure
other
branches
of
this
hotel
chain
are
fine...
But
I
would
genuinely
rather
stay
at
a
seedy
motel
than
this
place
because
at
least
then
I'd
expect
things
to
be
as
bad
as
they
are
here.
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