1/5 Ivan L. 1 year ago on Google
Awful
customer
service,
arrived
early
and
the
front
desk
person
(Patricia)
was
in
a
very
mad/frustrated/tired
mood,
did
not
greet
us,
looked
down
at
her
computer
the
whole
time,
I
assumed
she
was
busy,
she
then
looked
at
me
and
said
in
a
rude
tone
“my
system
is
down,
I
cannot
check
you
in”,
I
asked
if
I
could
leave
my
luggage
and
go
spend
time
somewhere
else
then
come
back
later
to
give
her
time
to
get
her
system
up
and
running,
she
said
“I
need
to
check
you
in
before
I
can
get
your
luggage”
in
a
very
very
very
rude
manner.
I
asked
if
she
had
any
idea
when
her
system
would
be
ready,
she
said
“I
don’t
know,
please
have
a
seat
and
wait”.
I
decided
to
just
reserve
a
car
rental
and
go
somewhere
away
from
her,
I
requested
the
shuttle
to
the
airport
to
get
a
car
rental,
she
called
the
shuttle
driver,
and
he
was
very
nice,
took
me
around
the
corner
to
get
our
vehicle.
She
did
the
exact
same
thing
to
two
more
guests
that
arrived
to
get
checked
in,
and
other
two
guests
that
needed
their
receipts.
I
guess
she
is
working
in
the
wrong
field,
I
feel
sorry
for
her.
Later
in
the
evening
I
returned
and
a
young
man
helped
me
out,
he
was
very
nice
and
was
able
to
help
me
out,
was
having
issues
with
the
system
too,
but
he
had
the
customer
service
skills
that
are
needed
to
work
the
front
desk
of
a
hotel.
Mind
you,
I
could
not
go
to
another
hotel
because
I
could
not
cancel
my
reservation
without
losing
my
money.
The
hotel
itself
is
ok.
Good
location.