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Frequently mentioned in reviews: clean (30) room (23) stay (23) breakfast (19) rooms (16) Houston (16) stayed (13) staff (13) service (13) nice (10)
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  • 5/5 E T. 10 months ago on Google
    Pleasantly surprised. As others mentioned it’s super clean. Amenities in the room was an unexpected plus (toothbrushes, shaving cream and razor, shower cap). Good selection offered for breakfast. No sign of any bugs in the room we stayed in. There was maintenance being done on the railing, even though the paint wasn’t to chipped. You can tell the owners care for their business. Felt safe and comfortable.
    3 people found this review helpful 👍

  • 5/5 Maria D. 6 months ago on Google
    Literally the cleanest and nicest motel i have ever stayed in! the area is nice and quiet even tho it’s right off the freeway! the staff omg so sweet and accommodating. When you check in they give you water and snacks. Everything you need is in your room tooth brush, tooth paste, shaving razor, shave cream, etc! it’s very apparent that the owner and staff take pride in keeping this place clean and safe! i will definitely be back
    3 people found this review helpful 👍

  • 5/5 Markus G. 5 months ago on Google
    Enjoyed my stay. I booked a week and everything was clean and perfect from the Price, the Service to the Rooms and even the other Guest. Nice location near everything you need from malls, grocery stores for your convenience. I will be returning anytime I have a short or extended stay.
    3 people found this review helpful 👍

  • 4/5 Dick V. 7 months ago on Google
    Room was updated and pretty. Smelled great. Shaving cream razor tooth brush tooth paste. Nice touch. Fridge has a separate freezer. I love that. I like my drinks very cold. I was pleasantly surprised all around. Front desk was polite and offered free bottles of water. Another nice touch. I will definitely book here again when in the area.
    2 people found this review helpful 👍

  • 5/5 M 6 months ago on Google
    Great customer service, renovated rooms, clean and quiet, breakfast was good with variety of selection. Surrounding area is a bit sketchy but we felt safe in this hidden nook - it was well lit and monitored with a family friendly atmosphere as other reviews stated. Overall great stay for the value.
    2 people found this review helpful 👍

  • 5/5 Lola B. 6 months ago on Google
    Honestly one of the best motels I’ve been too. Rooms so clean and spacious, they replaced everything with fresh towels, toothbrush , and bedsheets wow! The staff is extremely nice and accommodating. The free breakfast spread was yummy as well! Waffles, sausages, pastries, fruits,cereals, etc…the location is a really convenient to downtown about 10mins. Will definitely visit again when back in Houston :)
    2 people found this review helpful 👍

  • 4/5 Simone K. 5 months ago on Google
    Rooms were clean with nice updates—midsize fridge, microwave, and coffee pot. Staff very accommodating with our at arrival request for a ground floor room. Plenty of parking and room equipped with all necessities and essentials. Continental breakfast was one of the best I’ve had and in a neat and clean room. Close to downtown and other Houston attractions.
    1 person found this review helpful 👍

  • 5/5 Robbie L. 6 months ago on Google
    I was surprised when I went in my room. Beautiful place which offered breakfast which had alot of options to which I was happy. Room clean and cold awesome really loved my Room. The guy at front desk was really nice and professional. I will come back soon.
    1 person found this review helpful 👍

  • 5/5 Aslesha K C. 9 months ago on Google
    This is my 1st time staying at this hotel. The place was nice & clean. They provided with essentials needed including water bottles, coffee, microwave and refrigerator. We were late for breakfast but they still waited for us to finish. Alex was super helpful with everything and went above and beyond to accommodate us. Will be staying here again when I visit Houston.
    1 person found this review helpful 👍

  • 5/5 Trish H. 5 months ago on Google
    Excellent place to stay, very clean and modern. Staff were amazing, so friendly and helpful. We were given water and snacks when we arrived. Breakfast was simple but yum and a great start for the day. It is close to a very busy road so there was some road noise but that didn’t bother us at all, it’s a bit like white noise 😁
    1 person found this review helpful 👍

  • 5/5 John S. 6 months ago on Google
    Quite a wonderful motel with excellent rooms and good breakfast. The rooms are spacious and very clean, the facilities are excellent. Not to forget the very nice staff which is always ready to help. Overall one of the best motels we have stayed in so far. Thumbs up!
    1 person found this review helpful 👍

  • 5/5 telma v. 1 year ago on Google
    I have to say this I an amazing place to stay feels really safe very well lighted someone is always at the office. We had a problem with a key and the only other room they had available was on the second floor that night. Until the next day but do to a knee condition I told them I couldn't climb stairs so the person In charge accommodated my family in 2 king size rooms and next day we wanted to go out so when our 2 bed room was ready on first floor they moved our belongings to our 2 bed rooom. Not to Mention breakfast is delicious all included with your stay! Freshly remodeled very clean clean towels and Beds done every day will for sure stay here again!
    1 person found this review helpful 👍

  • 5/5 stephanie T. 1 year ago on Google
    I had to stay in this hotel for nearly a year due to construction on my home. Words cannot describe how grateful and appreciative I am of the people who work here. The service was amazing, the rooms were clean, the prices were great not to mention the fact that they have a washer and dryer here. I will stay here again whenever I need it or just for fun 😊
    1 person found this review helpful 👍

  • 5/5 Louis De G. 1 year ago on Google
    Hidden gem. Pleasantly surprised. Clean room, updated fun decor. The room did not have an alarm clock and the coffee maker didn't work, but it was fine for me. The towels are a joke, but I liked the place. I will certainly return.
    1 person found this review helpful 👍

  • 5/5 gaby t. 1 year ago on Google
    My husband and I stayed at the hotel next door for about 3 weeks and we were satisfied with the prices they gave us and the service because we never went to this hotel. There was never any breakfast there, despite their prices being more expensive than this hotel. We stayed at the Haven Inn & Suites last night and honestly, wow! 5 star breakfast from 6:30AM-9AM, the rooms, furniture and bedding is MUCH better! They even gave us 2 packs of high quality tooth brushes with small toothpastes in each pack, as well as a shaving pack!! There’s even a small coffee pot in every room to make coffee with coffee packs. The service was ok while we stayed next door but I prefer the Haven Inn & Suites over the Crystal Inn.
    1 person found this review helpful 👍

  • 5/5 J-Era 1 year ago on Google
    The rooms were amazing and very clean. It is in a very good area. I am a vendor that hits the road often for different conventions and I was concerned about my product sitting in a trailer in Houston overnight. The staff went above and beyond to make sure to park my truck right in front of their view, they have 24 hour surveillance and cameras everywhere. The property is clean and maintained as well. There were no hoodlums or anything around the area. Again they went above and beyond to make me feel welcomed, and most importantly safe. If I ever go to Houston again, I will most certainly be staying here.
    1 person found this review helpful 👍

  • 5/5 Atyia L. 4 months ago on Google
    I have stayed here 3 or 4 times and each time has been nothing but amazing!! The front desk experience, the rooms just everything is always exceptional!!! No complaints!! I absolutely love this place and I recommend everyone to try it out!

  • 5/5 Tristin G. 4 months ago on Google
    The owners of the establishment are very kind. Our check in was very fast and easy and we were offered snacks and water. We got into our room quick and everything was very clean and open. The only problem was the TV signal not working but we just didn't use it anyway. We had everything we needed in our rooms and it was quiet at night. Slept well and the breakfast in the morning was pretty decent. Check out was easy and we had no problems. The price is great for this welcoming place.

  • 5/5 Trpimir M. 4 months ago on Google
    Great place, service is awesome, staff very helpful and polite. Rooms are very clean, except two long hairs I've found on bed under bed sheets. But everything else is super clean and tidy. On our arrival stuff gave us complimentary snacks and water. Breakfast is delicious and plentiful.

  • 5/5 Melissa C. 3 months ago on Google New
    Staying at Haven Inn and Suites in downtown Houston was an immaculate experience from start to finish. The moment I arrived, I was greeted with warmth and exceptional hospitality. The room was not only impeccably clean but also exuded comfort and elegance. The staff went above and beyond to ensure my stay was nothing short of perfect, offering assistance with genuine care. The central location allowed for easy access to Houston’s attractions, making my visit seamless and enjoyable. Without a doubt, Haven Inn and Suites has set a new standard for excellence in accommodation. Highly recommended for anyone seeking a flawless stay in downtown Houston. I promise you every time I fly in, I will only stay here! My name is Melissa Carter and I left this review. I stayed in room 204.

  • 5/5 Emmalee Lawrence (. 4 months ago on Google
    Great place to stay! The people at the desk were super nice. Check-in was easy. The whole place was clean and pretty, even the parking lot! The room was nice, and I really liked the blanks and sheets, so comfy. I honestly have no complaints. It was an ideal hotel experience. It's possibly the best place I've stayed at in houston. The area itself is a little sketch, but the location was great, was an easy drive to the heights/downtown. This place fit all our needs and even gave us a water and a snack when we arrived. A nice touch. Breakfast is from 6am-9am. I will be staying here again!

  • 5/5 Jimmy S. 4 months ago on Google
    Wow! This place is ran extremely well. I travel to Houston very frequently from San Antonio and everything was great from the rooms, the staff, the breakfast, the location, the price, everything. Will definitely stay again! These people take pride in their business and it shows.

  • 5/5 Marilyn O. 1 year ago on Google
    Manager was friendly. And super helpful. He came to my room and fixed a small issue I had right away. Rooms were very clean and beds were comfortable. I chose this place because of the reviews complaining that he doesn't allow visitors.. That keeps the people from using the rooms for the wrong intentions, so that's how I knew it was safe. My husband checked us in and let him I would be arriving later with our kids. No problems what so ever. We felt very safe here. Thank you for our visit! Sad we missed breakfast... The rooms are dark and comfortable so it's easy to sleep in lol

  • 5/5 Quantae’ C. 6 months ago on Google
    I have stayed at this location for two consecutive weeks off and on. I must tell you that from check in you’re greeted with a smile, hospitality, and warmth. Upon departure you are also greeted with a beautiful smile and a radiant closure to return. Great location, great service, Class A performance. I will be back!!

  • 5/5 Sokoveti N. 1 year ago on Google
    We had an Awesome 2 weeks stay. They’re very friendly, family oriented, respectful, even the staff are respectful and always do a job well done with daily service. You get your daily service everyday and refill your necessities everyday. Thank you Haven Inn and Suites for our family’s awesome stay. This is a vacation spot for sure. Blessings!

  • 5/5 Esther M. 1 year ago on Google
    We just stayed here a few nights while working in Houston, GRB. I wish I could give 10 stars for service. From our first introduction to the owner to our farewell, it was over the top friendly service. The room was clean and fine. I really appreciated the laminate floors, no carpeting. Microwave and fridge/freezer. The grounds were kept well. The hot breakfast was good, good coffee too. Good lighting. Adequate parking, free. Good refreshing of towels and supplies the one time we requested, professional, friendly service. A 20 minute drive to GRB downtown Houston. Reasonable rates. I was really nervous about bugs of any sort down south and didn't see a single one! Thank you, we're from a northern state. Highly recommended.

  • 5/5 toni marie p. 1 year ago on Google
    We were so glad that we stayed there the desk clerk who I think may have been the owner also was very hospitable. The room was wonderful it was clean the bed was comfortable. They allowed us to fill our cooler with ice as I had insulin in there that needed to stay cold. I would stay there again if I return to Houston. It was very close to our cousins house so that we didn’t have to drive too far within 5 to 10 minutes. Keep up the good work you guys it was great !

  • 5/5 Latasha J. 1 year ago on Google
    I am a traveling nurse and work various, long hours. I felt very safe coming and going at any hour of the day. The rooms are very clean and well decorated. The staff is very pleasant and professional. I want to say a special "Thank You" to David for making sure my wake-up calls were on time. A special thanks to the vook for the hot breakfast.

  • 5/5 Christian R. 1 year ago on Google
    Omg this is the best hotel I’ve stayed in so far!!! I travel from state to state for work so when it’s coming from me you better believe it. The staff is so friendly and the room was spectacularly clean!!!! Upon check in I was received with smiles free water bottles and snacks 😊😎. Won my heart immediately. There was no issues with the room every thing was spectacularly clean. A lot of parking for big vehicles my cargo trucked fit in perfectly. The property has a lot of video surveillance so I slept like a baby knowing my truck was safe on the property . I would recommend the haven inn & suites downtown Houston any time before those other big name brands. Here at haven inn I payed for quality and fantastic customer service , instead of just paying for a name brand and poor service. Money well spent this is the first time ever I don’t regret booking a room and for half the prize. Come to haven inn and suites downtown Houston you won’t regret it I promise!!

  • 5/5 Myan A. 1 year ago on Google
    Seamless stay, easy to find and check in. The staff are incredibly kind and attentive. The room was very clean and pleasant to stay in. It was about 10-15 minutes to get into downtown. For the price you are getting a phenomenal! If we are back in Houston in the future we would most definitely stay here again.

  • 5/5 Ly R. 1 year ago on Google
    The rooms are very clean, spacious and inviting. The staff is so friendly. They also offer a delicious FULL breakfast, unlike some who advertise breakfast and when you arrive say they’ve adopted a “COVID Policy” and no longer offer breakfast. This place is a little gem and I stay here whenever I’m in Houston.

  • 5/5 Diana G. 1 year ago on Google
    Really awesome stay. Manager was very friendly upon arrival, he gave my family and I water and some snacks. The rooms were very clean and organized. Loved the design of the rooms, very contemporary. Complimentary breakfast. Recommend this Hotel if you are staying around the area!


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