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Featured Reviews


Frequently mentioned in reviews: hotel (14) great (11) room (11) clean (9) stay (9) service (8) restaurant (7) comfortable (7) desk (6) nice (6)
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  • 4/5 Daniel P. 1 year ago on Google
    Great hotel with a great look… in the lobby. So we stayed here 1 night and could beat the price. The lobby looks great and the room was a solid 3/5. I say that because the room was outdated, and had some random paint stains everywhere. The two receptionist working were awesome and friendly. The hotel staff on the second floor were loud all night and continued to slam the door to their area. Had to call the front desk because at 2 am in the morning it sounded like they were having a party. They didn’t listen. A lot of the wallpaper was cut up and missing. The shower door didn’t really close properly, and the coffee pot in the room didn’t work. But for $106 a night it wasn’t too shabby. I give it a 4 because otherwise it was clean, the A/C worked great, the water pressure was awesome and the water was hot.
    2 people found this review helpful 👍

  • 4/5 Quera P. 1 year ago on Google
    My stay was pleasant, the young lady that checked me in was sweet and helpful. Now on the other hand the girl after her was ON THE DAMN PHONE and her face showed she didn't want to be present at work. Anyway room was decent I'm just ready for the day all hotels update the decor carpet and if not ANYTHING the darn BATHROOM. Housekeeping pay just a bit more attention to bathrooms. Not dirty but your occasional hair here and there and I have short hair,(scalp) Oh can't forget why i gave it 4 stars. I checked in smoothly, was informed that I could pay cash for deposit and collect it in the AM. Went to collect but the girl on the PHONE wasn't there on the phone 😂 so I called spoke with a lady she informed me that she would have her manager call. I said I won't be getting that back. Then she called , got my info then verified who I was and mailed my deposit. Y'all are Rockstars!!!!!
    1 person found this review helpful 👍

  • 5/5 Roberto H. 9 months ago on Google
    On our last visit to Houston, we stayed at this hotel, and we were surprised by the renovations they are doing. I'm sorry I did not take a room photo, but really, it's pretty nice. The room was perfectly clean and ready when we arrived. Here is a photo of the hallway. The pool is still in renovation, so we were not able to use it, the same for the restaurant. But everything else was good. Definitely, I will check in again on this great hotel.
    1 person found this review helpful 👍

  • 5/5 Melinda P. 8 months ago on Google
    Very nice hotel under Renovations so I didn't get to use any of the stuff that they say they have cuz it wasn't available but I will come again in the future to see if all the renovations are completed Pleasant staff lots of parking restaurant walking distance Cheddar's restaurant that is Highway few centimeters away excellent location

  • 5/5 Rebecca 1 year ago on Google
    I rented a room at this hotel close to the departure time. When I checked in I asked for a quiet location. I was given a very quiet spot and thoroughly enjoyed my stay. The bed was very comfortable. A mini fridge and coffee maker with pods worked well. The cleaning staff kept the room nicely clean a and fresh. It was a very great experience. Location right off Westpark Tolley made getting there and departure convenient.

  • 3/5 H. Sam. S. 10 months ago on Google
    Better than most functional hotels in Houston - it is thought-out within reach amenities every 3 steps, and front desk has been lovely - although King bed is the preference. Moved here because of unpleasantness at other "higher end" hotels

  • 5/5 Sarah S. 11 months ago on Google
    I'm normally a boutique hotel girl, but this Holiday Inn totally changed my perception of the brand, it was great. Nice bed, bathroom, decor, immaculate AC. Definitely would stay again.

  • 5/5 Latiesha J. 9 months ago on Google
    I really enjoyed my three week stay here.  The staff has all been very pleasant to interact with.  I want to give a special shout out to the manager, Emely at Reception and Andres in Maintenance.  The manager just happened to be at reception when I went back downstairs to ask a question and he was very personable and he always greeted me if he was in the lobby when I passed thru coming and going.  Emely was always pleasant when I was exiting in the morning and each week when I did my check in and out.  Andres went out of his way to figure out the hot water issue with my bar sink so I wouldn’t have to change rooms.  The one bedroom suites are very comfortable and spacious.  Hotels with gues laundry is always a huge bonus for extended stays.  The location is great because there are tons of food options close by.  They are in the process of rebranding and even in the midst of the construction going on, it was easy to maneuver through the lobby and the parking lot.  I highly recommend giving this hotel a try if you need to be in Westchase or anywhere close to the area.

  • 5/5 Moni R. 9 months ago on Google
    Walking distance to Cheddars restaurant to have dinner and drinks. Nice clean rooms with comfortable beds. Hotel also a guest laundry. Manny to Manager is a nice guy. The Hotel front desk has good customer service

  • 4/5 M K. 9 months ago on Google
    This was a really nice place to stay for $89 a night for my husband and I. It was very clean and looked newer. The bed and pillows, etc. were comfortable rather than thin and scratchy. The space itself for a king sized bed and the bathroom were very big and nice. The only weird things were that there wasn't a microwave (there was a fridge with tiny freezer part and a coffee machine but no microwave). Also when you left the faucet running a little longer there was a very ominous sound coming from the pipes in the wall....and the giant bathroom door is sleek looking but you could literally hear every going on in there because there was no seal for the door because it's a big sliding door. No tub in the bathroom but a very nice walk in shower! I do also wish they a complimentary breakfast 🥞 Otherwise it was a quiet, clean and even kind of luxurious stay here. Thanks!

  • 5/5 Tori 10 months ago on Google
    The customer service at this hotel is absolutely amazing! When I arrived I met Nicole who was super sweet. My room was very clean, cool with a comfortable bed. I’m not too big on hotel food but had the absolute best ribeye & green beans I’ve ever had from Chef Wally & he even came out to talk with me. He takes such pride in his work & it shows. My waiter at the restaurant Manny was the best! I can’t remember her name but she was the receptionist Saturday (5/6) night who gave me great food recommendations. I can’t wait to come by to this hotel.

  • 5/5 Jody Ann M. 1 year ago on Google
    My room was clean and very comfy. I had a medical situation come up, and the ladies at the desk, Trinity M and Nicole were very helpful and sweet. I appreciate their awesome client service. I’ll be staying here for sure the next time I come back to Houston.

  • 5/5 Ashley C. 1 year ago on Google
    I highly recommend the front desk attendant, Trinity. She was the first person we checked in with and was super kind, smiled and attentive to answer our questions. Later in our stay, I asked her for something I needed. She did search for it, but couldn't find what I needed. She took extra time out of what she was doing and went above and beyond, by going "to the back" to look for it. She delivered!! Thank you Trinity. Super helpful & friendly staff & would recommend.

  • 5/5 Yeisha L. 1 year ago on Google
    Amazing hotel and service! They are quick to fix any problems with a smile! Our room was comfortable and beautiful. The service was excellent. The location is great because it's right next to a freeway so you can quickly get to your destinations!

  • 5/5 Jason G. 1 year ago on Google
    After a long day of driving, decided to stop here and the check in was a breeze, rooms were clean, organized, and comfortable. Went down to the restaurant/bar and had a few drinks and Ashley, Manny, and Mike I believe were the most pleasant people to deal with and have love for the craft of making drinks, and the food was delicious at a understandable price, would definitely stop here again next time in Houston.

  • 5/5 krevantez p. 1 year ago on Google
    My experience was great you have to try Ashley at the bar she is amazing. I've been working and staying in hotels for going on five years now and this has been the best thus far. I can't say enough about the the bar tender and the all around service I got from the hotel service as a whole if your in this area don't go any were else!! Try it you good!!

  • 5/5 Q C. 1 year ago on Google
    I enjoyed my stay here , especially at the bar. Ms.Ashley was great and made me feel at home .Great conversation she gave me tourist attractions, her service and people skills were amazing. I Definitely will recommend this hotel to others and will come back anytime.

  • 5/5 Matt B. 1 year ago on Google
    Ashley J was tending the restaurant/bar during my visit. I was unhappy from the drive and the traffic but her attitude changed it all. She suggested an amazing meal and my drink was never empty. 10 of 10 recommend. She is cut from wonderful cloth. Manny at the front desk was top notch as well. That man dealt with a Karen and made me feel welcomed at the same time. Stay there. Eat there. Enjoy it there. Manny will ensure your good stay.


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