1/5 gustavo f. 3 months ago on Google New
This
was
a
disappointing
experiencing.
I
did
my
reservation
3
week
ago
and
requested
a
2
queen
wheelchair
accessible
room
with
roll
in
shower
and
another
room
with
2
queen
beds.
I
call
the
hotel
four
hours
before
arriving
to
confirm
my
rooms
and
they
told
me
that
the
wheelchair
accesible
room
was
a
one
king
bed.
I
told
them
that
I
requested
a
2
queen,
and
they
denied
it
even
though
I
had
the
email
proving
it.
The
costumer
service
representative
was
kind
enjoying
help
me
find
an
accessible
room
with
a
sofa
bed.
When
I
got
to
the
hotel
they
charged
me
almost
double
for
each
room
and
they
said
it
was
a
security
deposit
which
no
body
told
me
about.
I
was
really
tired
because
I
had
been
driving
for
16
hours,
so
I
pay
and
went
to
my
room.
The
bathroom
was
not
accessible
and
there
was
no
was
I
would
be
able
to
use
it.
I
asked
the
receptionist
to
cancel
my
reservation
and
return
my
money.
He
was
busy
with
other
people
and
told
me
that
the
money
will
be
back
on
my
account
the
next
day.
I
return
the
keys
for
both
rooms
and
went
out
to
find
another
hotel.
It
was
10:00
pm.
When
I
was
heading
to
my
car
someone
that
follow
and
asked
me
for
my
name
and
information
saying
that
he
worked
in
the
management,
but
he
looked
more
like
a
security.
I
told
him
that
all
my
I
fo
was
already
with
the
receptionist.
The
next
day
a
checked
my
bank
account
and
I
found
out
that
they
only
returned
the
money
from
room.
They
told
me
that
I
only
canceled
one
room,
and
they
returned
the
money
as
a
"courtesy".
He
told
me
that
they
will
charge
one
night
because
I
canceled.
I
explained
him
that
I
canceled
because
they
did
not
provide
the
service
they
promised
when
I
did
the
reservation.
He
said
that
I
had
to
pay
for
one
night
and
that
there
was
nothing
else
to
do.
So
I
ended
up
without
hotel
and
paying
$138
for
a
room
I
did
not
use.