1/5 jessica c. 1 year ago on Google
I
wanted
to
give
this
hotel
more
stars
based
on
cleanliness
and
location,
however,
the
absolutely
atrocious
customer
service
will
not
allow
me
to!
We
checked
in
on
October
15,
and
plainly
stated
we
were
going
to
a
music
venue
that
evening
in
the
downtown
area,
we
even
got
the
exact
distance
from
the
check
in
desk.
Not
one
mention
of
having
a
free
shuttle
that
could
bring
us,
it
was
only
when
we
were
in
the
garage
debating
whether
to
get
our
car
or
walk
that
the
valet
sweeping
through
garage
overheard
us
and
offered
the
shuttle!
David
was
awesome
and
an
example
of
what
a
good
employee
should
be!
Later
that
night
our
party
got
separated
and
my
boyfriend
and
I
took
a
Lyft
back
to
the
hotel.
My
son
and
his
girlfriend
were
walking
back
to
the
hotel
and
got
disoriented,
as
we
are
not
from
Houston
and
drove
in
from
another
state
to
see
this
show
so
they
were
having
difficulty
finding
the
hotel.
Once
they
arrived,
the
front
desk
clerk
and
the
security
guard
on
duty
after
12:00
am
were
extremely
rude
and
would
not
allow
them
upstairs
even
though
they
gave
them
our
room
number.
Keep
in
mind,
I
paid
EXTRA
for
2
beds!
I
was
getting
worried
and
went
downstairs
TWICE
and
described
my
son
and
girlfriend
in
detail
and
they
absolutely
lied
to
me
and
said
they
hadn’t
seen
them.
My
son
even
offered
to
book
another
room
and
they
would
not
even
entertain
the
idea
and
told
them
to
leave
the
hotel!
It
was
now
2:00
in
the
morning
and
my
son
and
his
girlfriend
had
to
walk,
in
downtown
Houston,
alone
to
another
Hotel
to
book
a
$200
room.
The
next
morning
when
they
were
coming
to
meet
us,
the
2
ladies
at
the
front
desk
were
extremely
rude
and
made
them
wait
out
in
front
of
the
hotel,
even
though
they
gave
them
my
room
number
and
name.
This
was
without
a
doubt
the
absolute
WORST
customer
service
I
have
ever
encountered,
and
I
will
NEVER
stay
at
this
hotel
again.
We
travel
quite
frequently
to
Houston
for
events
and
this
was
beyond
upsetting
and
disappointing!!!!
Maybe
train
your
concierge
in
manners
and
customer
satisfaction
and
not
just
standing
behind
a
desk
asting
like
doing
your
job
is
a
chore.
1 person found this review helpful 👍