1/5 Fatima A. 9 months ago on Google
I
was
super
excited
to
try
this
place.
I
came
all
the
way
from
Canada
to
try
this
specialty
coffee
shop,
but
what
a
disappointment.
I
wish
I
had
listened
to
the
other
reviews
regarding
customer
service.
I
want
to
start
off
by
saying
that
I
choose
to
visit
specialty
coffee
shops
over
franchises.
I
have
10
years
of
coffee
experience.
I'm
a
regular
at
dialing
in
espresso
and
cupping.
When
I
arrived,
I
let
the
cashier
know
that
it
was
my
first
time,
and
I'm
excited
to
try
this
place.
He
informed
me
that
pastries
are
50%off
and
that
the
kitchen
closes
at
3
pm
and
that
I
should
come
earlier
next
time.
It's
not
exactly
welcoming
or
informative,
but
I'll
go
ahead.
He
didn't
inform
me
that
this
was
a
siphon
coffee
specialty
or
where
the
beans
come
from.
I
ordered
2
drinks
and
4
food
items,
and
my
total
plus
tip
came
up
to
$40.
I
ordered
their
siphon,
which
costs
$10.
I
inquired
about
beans
and
whether
we
can
choose
which
beans
we
want
to
be
used
for
our
drink.
The
cashier
wasn't
able
to
answer,
so
he
asked
the
barista.
Barista
took
a
bag
of
beans
and
said,
"This
is
what
we
use."
It
said
Mexican
single
origin.
We
asked
about
notes,
and
he
pointed
towards
the
bag.
Which
said
notes
of
"baker's
chocolate,
brown
sugar
and
caramel".
I
was
surprised
that
barista
wasn't
able
to
tell
us
directly.
We
had
to
read
it
ourselves.
When
we
were
called
out
for
our
food,
I
was
sitting
on
the
patio.
I
had
3
trays
of
food,
which
I
picked
up,
and
the
door
knob
to
the
patio
is
a
push
down
handle.
I
struggled
to
carry
the
trays
of
food
and
pushed
the
knob
down
with
my
elbow.
There
was
nobody
there
who
helped
me
or
supported
me.
Despite
the
counter
to
pick
up
food
located
right
in
front
of
the
door
to
the
patio.
Then,
when
the
siphon
coffee
was
ready,
I
watched
the
barista
pour
himself
coffee
that
I
paid
for
in
an
espresso
cup
to
sample
and
say
out
loud,
"Let
me
just
try
it.
Yup,
it
tastes
good.
"
He
then
helped
himself
and
poured
some
more.
I
am
super
confused.
Is
this
normal
practice
around
here?
Does
a
chef
sample
your
food
before
serving
it
to
you?
I
had
to
carry
siphon
coffee
by
myself
to
the
patio
with
zero
assistance.
It
is
boiling
hot,
and
help
would
have
been
appreciated.
Once
I
poured
myself
a
glass,
it
was
obvious
that
the
taste
was
off.
I
have
had
siphon
coffee
before,
and
it
tasted
nothing
like
this.
The
coffee
was
bitter,
over
extracted,
and
burnt
tasting.
It
was
undrinkable.
I
asked
my
friend
to
try
it
and
she
agreed,
the
taste
was
off.
There
weren't
any
notes
of
caramel
or
chocolate.
I
went
inside
to
inquire
about
a
change
of
coffee.
It
wasn't
any
better.
I
went
a
second
time
and
asked
for
a
refund.
It
didn't
feel
right
to
pay
for
$10
coffee
that
I
didn't
drink
or
enjoy.
When
I
informed
the
barista,
he
said
it
must
have
been
the
beans,
and
it
was
a
bad
batch.
Regardless
of
where
the
coffee
comes
from,
barista
should
know
how
to
dial
in
coffee.
I
regret
spending
money
here
and
tipping
when
nothing
was
worth
it.
The
bathrooms
are
dirty,
and
the
soap
dispenser
is
empty.
It
doesn't
look
like
they
attend
to
their
customers
on
the
patio.
Customer
service,
professionalism,
quality,
and
friendliness
are
missing.
I
do
not
recommend
it
at
all.
You
can
be
the
judge
and
see
what
I
paid
$40
for.
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