2/5 Scott B. 1 year ago on Google
Good
location
across
from
the
ballpark,
and
friendly
employees
at
the
Front
Desk
and
bar.
Here's
why
I'm
leaving
a
dismal
2
start
rating:
Approximately
15-20
minutes
after
checking
out,
my
wife
noticed
that
our
son
left
his
pillow,
w/
customized
pillow
case
in
the
room.
Yes,
this
is
*his*
fault,
but
my
wife
immediately
called
and
spoke
with
Security,
in
which
they
promised
to
have
someone
call
back.
No
return
phone
call.
My
wife
proceeds
to
call
back
two
additional
times.
One
employee
said
that
we'd
have
to
pay
to
have
it
sent
back.
Ok,
fine.
The
employee
never
called
back
to
confirm
shipping.
My
wife
called
back
a
fourth
time,
and
still
they
failed
to
call
back,
as
promised.
Listen-
I
get
it;
my
son
made
a
mistake,
but
we
called
back
literally
minutes
after
leaving
(We
just
got
on
I45),
and
the
room
hadn't
even
been
cleaned
yet.
What's
disturbing,
other
than
the
fact,
my
son's
customized
pillow
case
(more
sentimental
than
anything)
is
gone,
it's
the
fact
that
each
employee
has
failed
to
live
up
to
their
promise
to
call
back.
Horrible
customer
service,
and
not
what
I'd
expect
from
a
Westin
property.
I
will
now
have
to
file
a
complaint
with
corporate,
and
I
now
consider
this
an
act
of
theft.
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