Featured Reviews


Frequently mentioned in reviews: room (20) hotel (20) great (14) time (14) staff (12) Marriott (12) stay (10) clean (10) parking (9) desk (9)
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  • 3/5 John H. 1 year ago on Google
    The staff was great. Quick and attentive. My room had a view of the parking garage and air conditioners but it was super quiet. It lacked a tub but had a nice tile shower that had a bit of long black hair that wasn't mine. For the most part, it was an OK stay.
    3 people found this review helpful 👍

  • 5/5 Bonnie E. 1 year ago on Google
    The rooms and the hotel were very clean and the staff was very pleasant. One member in particular that stands out for me and my husband is Roxy. She was the waitress at the Marriott club. She was very pleasant and very helpful. We are Marriott members and that type of person is a great asset to Marriott so I hope she's recognized for her service and I just want to thank Marriott. We will definitely be coming back to this hotel. Regards Bonnie and Dan Eberhart
    2 people found this review helpful 👍

  • 5/5 Ann N. 1 year ago on Google
    This hotel has a great location and a wonderful staff! Our stay, during multiple surgeries on a grandson, was comforting. The pool and hot tub were relaxing. The restaurants served good food. Recommended!
    2 people found this review helpful 👍

  • 5/5 Pamela Shangraw T. 1 year ago on Google
    The front desk staff are marvelous. I learned what restaurants in the area to try out, suggestions on great food, and best way to get to places with their 'shuttle' service. Everything is simple and adventurous. Back to the Marriott, the rooms and lovely, clean, and brilliant views of the city. All staff are accommodating and very welcoming. I came back again, and will do so again. If you are here for medical reasons, it is wonderfully convenient.
    1 person found this review helpful 👍

  • 1/5 Melanie R. 5 months ago on Google
    Came here for 4 days for business, and I haven't slept much the entire time. Music from some bar is playing until late. It's past 9pm and I still here music. Horns honk, sirens, trains all in the distance all night. My pillows are uncomfortable and very worn out. Everything else in the room is fine. Hallway noise is crazy loud and for some reason internet in this room won't work. It's clashing with another network.
    1 person found this review helpful 👍

  • 2/5 Christopher K. 4 months ago on Google
    Rooms, although recently renovated were filthy. Our first room had stains all over the top of the comforter (how did cleaning miss that?) so they moved us to a second room. The second room’s toilet had stains all over it and the front desk “made a note of it.” We opted to get cleaning wipes ourselves and take care of it. The first impression of this hotel is all you need to know: the lobby smells persistently of vomit. I know that sounds like an exaggeration…but I mentioned it to our group and everyone agreed.
    1 person found this review helpful 👍

  • 5/5 carol m. 1 year ago on Google
    I love that the room i had at the Marriott was almost immediately made up even tho we had planned to stay another night. They have a shuttle to anywhere in the museum district you want to go. Also love the available places to eat! I WILL DEFINITELY BE BACK!
    1 person found this review helpful 👍

  • 1/5 Carol R. 1 year ago on Google
    I just called 3 times within the last hour to be on hold 15-20 minutes at a time each time to speak to a manager. I have stayed here during my aunt's double lung transplant, experience was great. I call to give notice a Barbizon will be giving talent classes there 1 Sat out of every month for the next 6 months. They ask no medical background of the child or emergency phone number "we'll call 911" was the response for emergency contact....so I call 3 times within the hour to give this well known hotel I have stayed in advance notice for something that may cause them any harm.......... I'm on hold....
    1 person found this review helpful 👍

  • 5/5 Christina M. 2 months ago on Google New
    Great location if attending an event at NRG stadium. Rooms are updated and the restaurant/bar on site is convenient. Staff is very friendly and helpful.
    1 person found this review helpful 👍

  • 5/5 Luis P. 1 year ago on Google
    Remember to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking your hotel. This website will compare thousands of booking websites and normally will have rates a lot cheaper than others! Thank me later! This hotel is one of the most well known in the area. I've been staying here for a very long time. If you stay for a few nights you definitely won't be disappointed. Hotel has a lot to offer, parking was a little confusing the first time I tried to self park but navigated easily after that. $13 for overnight parking which is much better than across the street at the medical center parking which is $25 for overnight. Upon checking in, I went up to the room they gave us and quickly realized I was given a room that was already occupied! I went back down to the front desk and they made it right. They have 2 restaurants, a wonderful gift shop with Starbucks and many amenities. Great pool and workout areas. Hotel seemed to be quite noisy though, walls were kind of thin so I didn’t get the best sleep. The metro has a stop directly outside which was convenient as well along with many restaurants & shops to choose from within walking distance.
    1 person found this review helpful 👍

  • 5/5 Brandee T. 4 months ago on Google
    This hotel was clean and super convenient for anyone needing to visit the area for medical reasons or the nearby college campuses. The hotel was clean and service was great. The best part is they offered a complimentary shuttle service in a 2 mile radius which included hospitals and the lovely Rice Village area for shops and restaurants. It was also close enough to walk to MD Anderson and other campuses as well. I would stay again.

  • 1/5 cnich7 2 months ago on Google New
    This is FAR FROM A 4 STAR HOTEL! This is supposed to be a 4 star hotel. The training of the staff and management are a mediocre closer to a 2 star hotel. Not only were there issues checking in at the desk but more importantly a security guard used an access card to try and come into my room! He said he was there to get a sweater left by a previous guest. No knock or anything! What kind of hotel doesn't train their staff to AT LEAST KNOCK?!! Again, supposedly a 4 star hotel? It was terribly startling to have someone trying to bust into my room without any warning. This is a scary part of town and to have someone try to enter your room is terrifying!

  • 5/5 Kimberly J. 3 months ago on Google New
    The rooms are lovely and very comfortable. Please be aware of the parking - we were charged $50.00 for one night of valet. That is high even in the medical center.

  • 4/5 Good Curvy L. 5 months ago on Google
    The stay was good, we had some hiccups but the tried to address ever complaint and all the issues were resolved. The A La Cart restaurant food was delicious and fresh. The corner room was the BEST OPTION. We had a very nice city view. The staff was nice. There is no turn about on the main street you must drive past the main entrance around the corner to pull into the hotels driveway.

  • 4/5 Ken 10 months ago on Google
    very courteous staff, clean rooms. would give it a 5 star but for the valet parking. for 39.00/day i would expect service that warrants that price. they recommend calling prior to picking up vehicle and out of the 3 times we called they only answered one time. very slow response, cars stacked up at drop off to the point that they had to move 2 or 3 vehicles just so we could exit the parking garage. suggest they improve their staffing number so that 10-15 minute wait for vehicle doesn't continue.

  • 5/5 K C. 9 months ago on Google
    Ashley at the front desk was so kind and accommodating in our time if need. I seriously have no idea how the entire medical center is filled with such compassionate souls. There is nothing like the kindness of a stranger. Thank you Ashley your kindness really made a difference for me today.

  • 2/5 Lucy R. 7 months ago on Google
    Why was the pool down it’s the summer!!!! We had to go across the street to the Westin. Really????? Very disappointed. I just wanted to relax and enjoy some time with my grandson. The beds were very small for a queen size. I know what a queen is. Not a comfortable stay. I went to several restaurants in the area very great service. That was probably the only good thing I got out from my visit.

  • 5/5 Chris 10 months ago on Google
    Absolutely beautiful place. Room was extremely clean. Shower is amazing and has lots of pressure. Staff is courteous. It's in the center of lots of food choices and easy access to the metro. Beds are extremely comfortable. The only downside is there was not many channels available to watch, they were all news stations.

  • 3/5 Philip A. 8 months ago on Google
    Here for business. This does not represent Marriott well and the value certainly isn't there given the costs. Here's my breakdown: Hotel Overall: $40 per day for parking is up to 1/3 of the room cost per night. There is parking for $15/day(ish) in the garage attached to the hotel so that is an option. The location is great if you're in the area, the lobby and dining is what you'd expect from a Marriott. Rooms: This is where it all fell apart for me. My room was 78 degrees and VERY muggy despite the AC being at 72 (even when I put it at 65 - no real change). The lights on the left of the bed were out, the alarm clock's phone charger didn't work, the outlet next to the bed didn't have power, and the fridge wasn't close to cold (also too small for much more than a 6 pack, but it would have been warm regardless). The pillows were down, but basically just 4 pancakes they were so thin. Not sure if housekeeping was under the influence, but pretty sure they tried to jam a queen fitted sheet onto the king and it kept popping off with bare mattress underneath (no cover or mattress pad). The front desk wasn't much help, but I was able to get some non-down pillows on day 2 that were an improvement. I took a look at the AC unit filter which was totally clogged (and installed backwards) which only opened my eyes to how dirty everything in the room really was. I had long days and nights at work so I didn't spend much time in the room, but it was a disappointment either way. Location: Great if you're here for medical campus things. If you need to get to your car or move it, the $15 garage rapidly becomes a $30-45 daily operation (complicated rates and resets every time you move - if you park and don't leave it's $15/day). Personally, I'd stay somewhere else - the Westin across the street looked very nice and their roof-top pool was open.

  • 4/5 Tom B. 7 months ago on Google
    Staff and team are great; valets are the fastest car retrievers I’ve ever seen, but… housekeeping was not prompt to bring fresh towels. Either front desk did it call them the first 3 times we asked, or they just couldn’t find us a new set of towels. Location is right there at the medical centers and museums, and the zoo is across the way too. Pool was out of commission and undergoing leak repairs. Restaurant was typical Marriott, which is a good thing. Concierge lounge is now M club (?) and not of much value or benefit on weekends. Workout facility is top notch.

  • 5/5 Kent C. 6 months ago on Google
    Remember to use HotelDully.ᴄᴏm when booking your resort. This web site will compare thousands of hotel sites and usually will have rates much cheaper than others! Thank me later on! This place is one of the best in the area. I've been coming here for a long time. If you stay for a few days you for sure won't be let down. Front desk gentleman at check in was phenomenal! The entire staff was friendly; courteous; helpful and very welcoming! Room service and onsite restaurants served delicious food and made dining elegant and very pleasant. The shuttle was great, too!

  • 5/5 Sherene J. 8 months ago on Google
    We love Marriott! We have been staying at Marriotts for years! They used to be a client of my husband’s. This location was great, rooms were really comfortable & love the upgrades to toiletries! It’s been nice to see the changes over the years! But Marriott feels like home to our family! Just sad that the shuttle service was not available for us that day. Other than that great!!

  • 5/5 Chris A. 7 months ago on Google
    Great hotel! The hotel is well maintained and clean. The room was quiet, clean and the air conditioning kept the room cool. The staff was very friendly and helpful. I would stay here again the next time I'm in Houston. There's a shop in the lobby for those on-the go food and drink items you may need along with other travel items. There's also a restaurant on the second floor. The hotel has a free shuttle that will take you to places nearby like the museums or Hermann Park. There is a train stop for the Red Line that is just outside the hotel that I took to get me to downtown Houston, the museum district and Hermann Park. Very convenient.

  • 5/5 Tony E. 1 year ago on Google
    Well, for being somewhere you don't really want to be. The Hotel was great, the room was nice and clean, the bed was a little softer than what im used to, but comfortable. The staff were very friendly and professional. We will be back again in two weeks.

  • 5/5 Sarah Z. 1 year ago on Google
    This hotel will be our new Houston go-to. The rooms were very clean and didn't have a "lived-in" smell. The front desk attendants were incredibly helpful and kind. It was an overall superb experience. There is a restaurant and bar on the second level and shops / seating area on the first level. Parking was incredibly convenient. After being burned with high priced and crazy low quality rooms when we travel, we were grateful for the experience.

  • 5/5 pilot v. 1 year ago on Google
    Rooms are kind of small but beds are very comfortable. For the price and convenience of being connected to the Houston Methodist Hospital for families it would be a great help to have free continental breakfast (at least). Time is important as most guests are here for family members at the hospital. But its location its is best offer.

  • 1/5 Nina B. 1 year ago on Google
    I just want to say that I’ve stayed here in the past and I thought it was okay. But recently, my daughter got a job here. The day she was supposed to start, my mother, her precious Nano, passed away. It’s been awful for my whole family. Our grief is so profound that it’s almost crippled us. She was our rock. And we miss her terribly. So my daughter asked to start the following week. But she could barely get out of bed. It’s been a month, and I’m still finding it hard to function. But my daughter is so strong, after that week of tardiness, she was on time and she worked hard. The guests loved her, as her tips indicated. And her immediate manager liked her too. She was scheduled all the time. But then, out of the blue, upper management fired her without even listening to her. We had a true tragedy happen to our family. I guess that’s corporate America for you. Or maybe that’s just the Marriott. I don’t know. I thought they should at least give her a chance to explain. How much can they care about their guests if they don’t care about their employees? I won’t be staying with them again.


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