My mom has been there for 15 hours and counting. I'm not allowed to go with her. Security personnel is awful and extremely unprofessional. One of them talking to another coworker out loud how the hospital system sucks. I agree. My mom had her vitals checked, and blood work done and hasn't gotten any results. She still hasn't seen a doctor. She is diabetic and has hypertension. It's true what other reviewers say. You're more likely to die here in the waiting than being untreated at home. Someone threw up on the floor and no one is cleaning up. Another person with some type of blisters or fungus on his body is spitting on the floor, still nobody is cleaning. My mom took pictures; there disgusting. If you come here, be aware and be prepared to suffer, to be treated inhumanly, and to being exposed to biohazards. I'm definitely making a complaint with HHSC and DSHS. Bodily fluids need to be cleaned up and disinfected right away. This hospital is the worst.

Ben Taub Hospital is an embracing hospital that has an extremely high influx of patients and a handful of staff, though they're more than capable of treating and tending to triage patients. It's almost surreal how smoothly they work within the chaos. Despite having to handle language barriers, various health cases, and disoriented patients I've experienced passionate doctors and nurses. Ben Taub Hospital is within the Harris Health System and doesn't fail to treat their patient, insurance or not. The hospital is large, so there are maps to guide you to where you need to go. The facility is well lit, spacious, and sanitary. No matter how grave or minor your situation is, you need to train yourself to be realistic and hopeful. Remember, that the opportunity to be seen by a healthcare provider is a blessing.

I see what everyone is talking about, I arrived here at 5 due to anxiety issues and I've been here for about 8 hours. I've yet to receive any medication or an explanation of what's happening to me. This is truly unacceptable, God forbid my health declines any less or anyone's health under this hospital. Y'all have to do better.

They are indeed what most people say they are. They lack empathy, and probably just assume people that come there have little to offer. They were quite prompt to take vitals but then nothing happened, they just walked past and saw me writ in pain. When I saw that I might just collapse there, I started leaving, one of the staff pitied me and said he would talk to the nurses. He came back to tell me that they said I could leave!!! In acute pain! I’ve never seen that level of disregard for human life, from health professionals. Thankful I’m still alive. Making the choice of going there alone almost killed me

Excellent service

My sister has been there since early this morning just for them to tell her to see a surgeon. She needs her pinky removed because of infection. She has been seeing a doctor where she lives. This all started after she got the COVID shot .She has been everywhere else and no one will do it because she does not have insurance. Everyone said go to Ben Taub, they will help you. NOPE I guess her skin is not dark enough for help.

The Ben Taub doctors, nurses and all personnel are amazingly, kind, caring, supportive and very professional!

Check in/ triage was in atleast 3 different stages. .with a sick 2 year old the whole process took 2hrs..only to be attended to by a rough impatient doctor...Absolutely no empathy for a child with mouth sores...That doc was almost yelling at my son!! I wish they told me they didn't have pediatric services from the start. We were there on vacation so we didn't know which hospital would serve us better. Wasted my time! Had to go to a different hospital after such an awful visit... Nursed were very sweet and pleasant though.

The worst hospital I’ve ever visited! Some patients including myself waited over 9 hours to be released from the emergency department. The bathrooms are absolutely disgusting, probably worse than a truck stop restroom. The nurses do the bare minimum & communication between team & patients is very limited. They have no clue about whats going on or wait times, they catch attitudes with frustrated patients who have been here for over 9 hours! UNACCEPTABLE! Nobody should be waiting 9 hours to be treated. Morning shift ran out the door as if this lobby isn’t packed. Patients shouldn’t be here long enough to witness one shift work & leave!

Daughter had brain bleed and they stuck her in a chair for hours. Every time she stied to ask a question they were rude and told her to sit down without really acknowledging her. After hours of waiting I tried to see her and then take her out they would not let me. I finally got through to someone on the phone and demanded they let her out. Took her somewhere else and they there was no wait due to the severity of the situation. She may not have made it if we let her stay at Ben taub. .what is the value if life

I've been there a couple of times, but last night I was grumpy with two lovely doctors, who were trying to do right by me. I apologized to one, and want to say sorry to the other, as they were amazing in keeping me calm. I was scared, which isn't like me, but truthfully, the staff at this hospiare are absolutely amazing, hard working, compassionate souls. I can't thank you all enough. From the Scottish woman with the blonde hair. Bless you. Janie Smith

I understand medical insurance or the lack there of institutes the level of care you are elgible to receive. Sister had dizziness, pain, and history of blood clot. Sat in waiting room 9 hours only to receive blood pressure readings every 2 hours and no visit with doctor. Please provide information on how health system can be better. Thank God she never passed out.

Worst experience of my life, I was there for 15 hours with excruciating hernia pain I told them I was barely able to walk ,didn’t even offer a wheelchair or anything, when I got to see the Doctor pretty much acted like if I had just got there , he didn’t even have the urine results or the ct scan they had done earlier 10 hrs previous. He rough me up pretty bad and told me they couldn’t do surgery on me that he could just prescribe me some Tylenol. I thought that was unbelievable now I have an expensive hospital bill, I’ll never recommend this place to anyone on the contrary I’ll spread the word how bad this place was to me.

Good doctors, good nurses but the waiting time is awful… My husband has been here for 28 hours and counting waiting for a room. Hundreds of people waiting. I know this is for low income families but they need to speed the process or hire more doctors.

I'm not sure where to begin. I had been to 5 other emergency rooms since October. For this hospital/er to be what middle and lower class call a government hospital. I've never felt more seen, heard, cared for, respected and understood while receiving treatment. They didn't look down on me for my diagnosis, they looked into other symptoms I was having to find any underlying conditions. They didn't do the bare minimum because of my lack of insurance or money. I was emotionally drained, and in physical pain. Two of the nurses were so empathetic and prayed with me. The doctor made sure that I understood that she was listening and believed the symptoms I was having. The eye doctor patiently waited on me to do things and move around knowing I was in physical pain. This was the first time I've ever felt that I had an ER visit that was 5 stars. From the nurses, to the doctor, to the security team. The custodians even did an amazing job at keeping the hospital er spotless. It by far was the most amazing experience I've ever encountered at an ER in my life. I've had my share of visits. They went above and beyond at Ben Taub. I'm so grateful and delighted to be able to write this review. Even the way they handle the patients with mental and behavioral health challenges was amazing. I could go on and on, but thank you for seeing me, hearing me, listening and finding the help I needed.

This is unacceptable, I'm in serious pain. An I've been waiting 15hours an still haven't gotten checked. This lady on the work computer shopping for clothes.

Was talked into going to this place to seek medical attention in the ER by my wife. She practically had to cry and beg me to go in at 3:00 am arrived around 4:00 am. Was greeted by this rude women security guard with no compassion what so ever to whatever the situation might of been. She would not let my wife go in with me at all with absolutely no explanation to why. Told us that she had to wait outside, mind you it is 4:00 am! This is one reason I did not want to come here in the first place. The staff and there horrible wait time, but mainly dealing with people like that security guard the 8 or so times I've had to go there. But when your less fortunate it's this or not knowing what's wrong until its to late. Yall could of saved one more life today if yall had better staff who actually cared for there job instead of collecting a paycheck. A simple sorry are why would of helped eased my mind and made my already uncomfortable situation better just a little more better...

I waited for almost 14 hours for a minor hip issue. When I was seen, the staff did a good job. I'm well aware of the long wait, but if you're in that much pain, you have to be patient. I certainly don't want to wait that long but I couldn't tolerate the excruciating pain.

By far the worst hospital I have ever been to. I literally waiting as long as I could with the pain I was in before I could not take it anymore. On top of that I asked for a blanket and they denied me I explained why I needed a blanket. ( abscessed tooth and I was cold so my teeth would not stop hitting each other shivering ). I had to leave Ben Taub and nobody even asked why or cared to ask why. I went strait from Ben taub to st Luke’s emergency room. Worst ER ever I will never be back and I will be following up with the ER management to let them know my extremely painful experience. DO NOT GO they don’t care at all.

Please read and answer all my questions. I am told I must bring my wife to Ben Taub ER in a few days. She is 64 and has had Glaucoma for years, along with numerous other illnesses like uncontrollable Type 1 Diabetes, RA, Crest Syndrome, Gastroparesis, almost non-existent immune system and more. She lost half the sight in one eye years ago, and more recently suddenly lost nearly all sight in her other eye. A week ago we found that the Glaucoma medicine she was taking was not working and her eye pressure is 44, so her Ben Taub doctor scheduled a pre-op on April 3, 2022 and urgent surgery on April 13, 2022 to save her little remaining sight, but her Amerigroup Medicaid lost the contract with Ben Taub on March 19, 2022. I am told we must turn in her Application for Financial Assistance and supporting documents at the Ben Taub Emergency Room to have a chance of getting approved before April 3, 2022, or the surgery will be rescheduled and she will be blind by then. She is an EXTREME RISK for Covid and her Diabetes causes dangerously low blood sugars daily and she must have help to a bathroom every 1-2 hours. Sitting in a large crowd for hours is an EXTREME RISK due to her nearly non-existent immune system. Her patient records showing the diagnosis of SEVERE UNCONTROLLED GLAUCOMA are on file with Ben Taub. How can she get her documents turned when it is dangerous for her to sit for hours in a waiting room? Can I bring her ID, application and documents and file them for her in the ER? I will have my son stay with her at home and I will patiently wait in the ER as long as it takes. I am her caretaker and I love her with all my heart, but she is running out of time and going more blind every day. PLEASE HELP !

Giving you a 4 because a nurse taking a patient had the whole hallway and im literally on the wall charging my phone on the 4th floor around 11:40 a.m Monday November 6, 2023 between the 4h 10 & 4D area by the patio waiting area, she had the whole side to pass with the hospital bed and she checked herself once she seen who I had around my neck. I'm pregnant too she was not even an inch from my stomach if I didn't turn towards her she would have hit me. I shoulda got her name but she was wearing red braids and some light blonde with a white shirt, acne and long eyelashes. She could have said excuse me from a distance or moved over bit. Not even just have a better attitude, looking at me crazy. Some ppl think because they have the upper hand & are staff that they can do whatever they want. Like God don't see wsup. & at exactly 12:10 p.m she passed me up knowing she knew I was pregnant and guilty. I should have followed her in the elevator but i know my temper and my situation. If she woulda hit me, I would swung on her and we would have both been in a e.r. She must have thought I was straight Mexican. She must have never learned common sense and morals. She and the other lady saw me from wherever they were coming from. I saw them from my side view but like I said they had the whole middle and other side of the hallway. Ohh but because she felt like she didn't want to. No wonder you have officers to baby sit people like her causing issues for no reason. Ahhh...no wonder she was being hateful and rude theres no cameras in that area to supervise or record anything so it's she say, she say. I'm sure the cameras on the other side of the elevator hallway would have seen her on the far right side walking towards the 4D

If I could give this hospital a negative star I would, there's something really wrong going in the mental ward, one of the " security/ nurses said people need to shoot the patients that were there. Along with alot of the other staff that was there. I have all there names and the night they were working.

I have a week with my hospitalized daughter, she had a car accident, she has a pelvic fracture and until today they have not been able to do her surgery, they have been canceling it and they spend it sleeping and today, Friday, she has been asleep all day without eating. Because she is ready for surgery and they won't let me see her, neither the nurse nor the doctor call me, she has a broken week there on a pill, it's not fair when I wanted to change her hospital, they didn't let me because I was ready and it's date nothing

The people of the cardiology center must be changed. My father is a heart issue patient who does need to be seen by a cardiologist. We been trying to get an appointment with a cardiologist since two years. A few months a we got a video appointment. We got a phone call and a message to confirm that. We have been waiting for this appointment which is for today at 8 AM. Again, it is a video visit as we have been told, but nobody has called us. The other problem is that, when you call the cardiology center nobody will pick up the phone, at all. So, you must leave a message hopping on a response. But this will never happened. So, we call the appointment center to know what’s the problem and the lady told us that the appointment has been changed to an in-person meeting. NO ONE TOLD US ABOUT THE IN-PERSON MEETING. Now we must find another appointment for another FEW MONTHS for my father who is old 84yrs old with a very serious heart problem! BAD SERVICE, BAD CARDIOLOGY CENTER. The cardiology people have NO HEART. Zero is not enough for this lazy, foolish, non-professional service.

I doubt my review will bring anything new : I just need another rabies shot. Last Monday was here for 5 hours , so far been 3 and yet to see doctor to be ordered a shot from pharmacy (which usually takes another 2). Meanwhile have people around me throwing up , coughing blood and on last breaths . Been here before me and still here waiting to see doctor . Emergency room :) ow can't do rabies anywhere but emergency room apparently .

My family member was in an accident and brought to this emergency room by an ambulance. When I arrived they told me I was not able to see her because visiting hours were over. At first they had no record of her in the system and them when she was able to get her phone, she was in fact at this emergency room. Very unorganized and lazy staff!!!!!

this is one of the most unprofessional facility's ive ever been to in my entire life ! this place is slow you damn near wait a whole day to get seen! its nasty full of dirty people if i can give a negative 5 STARS i would !!!! highly do not recommend coming to this hospital!!

I have been waiting in the emergency room for 3 hours with the same 5 patients in front of me. These people are slow af! This is not an emergency room. I really don’t think they care. Nurses will literally have you waiting until the shift change just so they won’t have to do the work. And when I decided to ask nurse Holly why it’s taking so long, I got an attitude of a response while she and other nurses sit at the computer desk talking about personal things when they main concern should be addressing patients in the ER. There is no reason why I should be waiting over 3 hours to see a nurse and this place not even busy!

This is by far the worst hospital I ever been too. Nurses and other staff members are very rude and unprofessional , I got there at 10:19 an sat in the waiting room till 2:45 without getting seen after asking for updates on when I will be they didn’t help me with anything nor for what I came in for unfortunately I had to leave to go somewhere for immediate and professional help I’m very disappointed in my visit I will not go there again nor do I recommend this hospital to anybody else

I took my grandmother to the hospital due to her having a wound on her leg. We were taken care of by NP Al-Makdah. I cannot express how well he took care of us. He took the time to listen to all of our concerns and did a complete assessment of all her symptoms. He went over the plan of treatment with us, and made sure we understood it. We were then taken into radiology. Yaritza, the X-ray tech was amazing. She was compassionate and efficient. After all the labs, and imaging were done, we had to wait for results. We waited 6 hours for US results. NP Al-Makdah communicated with us throughout the whole time. He personally called the radiologist to expedite the results. He taught me how to correctly clean and dress the wound. He also went over the medication options and gave me information about the medicine and how to obtain it at a discounted rate since she doesn’t have insurance. Thank you NP Moustafa Al-Makdah, you are a great leader, communicator, and educator . You are beyond empathetic, efficient, and trustworthy. The medical field needs more people like you

I was advised to go there, that is worse advise in my life. Stay away, this place for criminals and homeless people. At least that will see there , I thought may be they have good stuff and I tried to check inn but its just nightmare , I was having such a horrible pain and all signs for miscarriage. They made me wait 4 hours until my husband showed up and looked at that place and took me straight to Sugarland st luke hospital where they took me inn right away and provided help.

Big hospital right next to the Houston zoo.. I was taking my Mom here for some tests she hat to do.. and they sent her to go here at least I didn't go in the building hospital.. but I dropped here her and I went to the Park next to it to waist time .. it was a little confusing how to get in there. So many different places to turn on to but she was here before and told me how to go and where.

This hospital may have a long wait but it's worth it! I had multiple family members go here too with great experience. They help you on finances and help you get around. I showed up with a broken ankle and a huge amount of pain. I waited for a bit on the doctor, but when I finally seen her she helped right away. She reset my foot twice and made sure it was in the right position. The other hospital just wrapped it and sent me on my way, this one made sure I was going home with no pain and discomfort.

The Upper Management needs to restructure the entire emergency center system. First reevaluate all staff nurses, you have by far the most unaware, horrible nurses. They are not professional and lack very important information, and techniques for caring of the patients. Second your system for informing family on patient updates is beyond stressful on both the staff and family of the patient. Third your security team extremely unprofessional, rude and no sympathy for worried family members. I can go on but that would mean I'm doing your job for you. If anything "ghetto" isn't the right word to describe your nurses, the correct word would be "unqualified". These nurses had a whole conversation of who they had "a good time with" the night before, all distracted from small details of patient care. This Hospital needs to be closed down and re-imaged. Every one in Houston has a "Horrible" story of the experience they had here. I'll send you proof soon. I'll question people all over Houston and they will speak the truth.

Worst day ever!! They were so unprofessional and Ghetto u name it!!! I wouldn't recommend this ER to a dog... Nurse. Karen R was so rude and unprofessional. Nurse Kristen D. Was so mean and disrespectful.. MARIA G RODRIGUEZ N P was very prejudice... And the head nurse I guess who runs back there in the emergency room makes the hospital ghetto.. She followed me all outside because. I said I want to go to another hospital!!! She even called the cops on me because I didn't want their services... They called cps on my children... Wouldn't let the their grandparents get them... But eventually they did.

I think that the paramedical staff should be a little more courteous, I'm talking about those at the reception, I was attended to quite quickly, the doctor on duty was very courteous as were the nurses and other technicians who performed different exams on me, the X-ray technician THE ultrasound he did for me was the best, anyway I'm grateful

Excellent staff, I went on Saturday morning and they had gallbladder surgery. They treated me very well.