Took my child to give assess, request forms to be sign and then without no assessment the nurse stated the child should be admitted. Requested an explanation, as I refused to leave her without an explanation. I was threaten with CPS, which I gladly took the offer. CPS close my case upon one interview with my family at home, school and medical professionals. They don't care about the child. they care about the money. If they are low on patients without evaluation, they'll attempt to admit has many as possible to collect. CPS mentioned they like to scoop children inside without an explanation. My next proceed is reporting them to the state.

Warning: my review isn’t about the place itself. I went to this establishment because my friend wanted to VOLUNTARILY check himself in. When we arrived I had to ring a doorbell to enter (not a problem). There were at least three signs at the door stating that you can enter. A gentleman came to the door and blocked it and asked what did we need. I don’t know if he was the assistant , a nurse or a therapist because he didn’t introduce himself to us. After I told him why we there he asked for my friends ID. Took it and then asked for insurance info. Sir I’m not giving you anything until I figure out where the paperwork is and see that we get a proper introduction. I start asking basic questions about how the process is to work and he gets the nurse. The nurse comes OUTSIDE and talks to us. I asked her a simple question. “Why can’t we come inside and talk and get some proper info?” She proceeds to not answer my question and starts talking about how my friend needs to go in first and do an assessment. I told her I’m his support system how do I know he will be taken care of. No answer. At this point I’m not letting him go in. So I explain that I’m uncomfortable and that makes my friend uncomfortable. She still was trying to explain to me that he could be admitted there as we’re standing outside. If you go here I wouldn’t be surprised if they keep your family member here as long as possible. They seem like they’re trying to get some money. I drove to a better facility 3hrs from Houston just to get some proper help, this is sad that this is a mental health facility because in my right mind I feel like this place is off.

This place has the worst staff ever, my son was placed here voluntarily and I was treated like I committed a crime or the judge required him to be here. I never received any communication back from the Dr he was assigned. What kind of medical facility doesn't communicate with the patients parent/quardian. The staff treat you with an attitude and disrespect from the moment you walk in. They lost all of my son's clothes that he had on the day I bought him in. This facility is ran like something off a crazy lifetime move. This was in October 2021. Now I call to request his medical records and I am told I have to sign a form and send it back. Here we are weeks later still no form emailed to me yet. The lack of communication, empathy and quality of care sucks here. This is supposed to be one of the best facilities in the Houston area. I disagree and would not recommend, they honestly need to be reported they don't even meet there on policies.

If I could give no stars I would. I was a patient in this hospital for 3 weeks when I was 14 years old. I was restrained for absolutely no reason and injected with a seditive against my will. I was clearly terrified and I begged and pleaded to not be injected but still was. A staff member also pushed me into a wall and held me down just because other kids were fighting. I had no part in it. 4 years later I'm still traumatized from this experience. Horrific.

My son was not given his clothes and jacket that I brought and he wore the same dirty clothes for five days, even after I called and tried to get the staff to give him his clothes. Schools were closed due to freezing temperatures, my son was in the same shorts from Monday till Saturday.His gold cross and necklace were stolen by the staff. I did a 3 hour standoff with staff when I went to pick him up. They reviewed the videos and amazingly it did show any evidence. His wallet, money, a rubber bracelet and his dignity were stolen. He had that baptismal cross for 24 years. FERPA violations occurred and I documented them as I waited three hours for the advocate to find a resolution. Nursing assistants were derogatory about patients and made fun of them with each other while I waited. Other nursing assistants said staff had rummaged through donated clothing and weren’t surprised my son’s items were stolen. CPS employees were on phone calls with more complaints with how their clients were being treated at this facility. I contacted several state agencies about this facility. I have an attorney starting to build a case against this facility. So disappointing to have a family member in distress and then have to deal with unprofessional and unethical staff. Criminals work there.

i went here and the workers act like they hate their job. there was a girl completely frozen what seemed to be a stroke due to a bad reaction of medication and the nurses said “she’s fine” and did not move to help her. the MHT’s are not helpful and do not ask how you are doing ever. the food is awful and the water in the cafeteria was off. the hospital is disgusting and would not recommend to anyone. also the night shift is the worst they are mean and unhelpful.

Houston Behavior Healthcare is the worst psychiatric hospital I have been to. The staff was rude and demeaning. The nurses are overworked and results in patients not getting the care they deserve. I am diabetic and when I asked for sugar-free snacks I was met with an attitude from the mental health techs. But I was blamed for high blood sugar when I did decide to snack because I needed something in my system. There were hardly any fruits or sugar free snacks provided. I was forced to sign documents before reading them during intake. The nurses were also demeaning and rude. The physician assistants and nurses also violated HIPAA by talking with patients about their situations in a public area or leaving records out in plain view. I had to ask to be taken to a private location to discuss my treatment which should have been a given. As someone who works in the mental health field, I am disappointed in the services provided and would never recommend this place to anyone.

The staff is absolutely HORRIBLE. Do not take your loved ones there and admit them in. First, this lady named Adrian was the worst. I called 2x to speak to a loved one and she was beyond rude saying I called multiple times which was not true. The staff told my loved one if he admitted himself in he could check out whenever he wanted. NOT TRUE! They put multiple pills on his chart that he did not take. Watch that movie "I care a lot" and that's that facility. The Dr was the only positive thing about that facility but my loved one only saw the dr on his way checking out. We have insurance and I think that was a game changer since this facility takes non insured. There is no compassion for the patients or the patients family. I plan on taking this complaint way higher than this review

This place has so many issues. The techs they hire are cold, inexperienced, lazy, and easily outnumbered by patients. I looked at the tech job requirements on an Indeed position for this place and it scared me even more. Some of the things that happen here are terrifying . Patients are often treated as less than by most staff. If you need food accommodations, good luck. I’m still traumatized by this place and I know I’m not the only one. The turnover rate here is awful. If you have to send a loved one here, my best advice is that they need to be vigilant at all times.

I had my son in this facility. He was discharged in a worse state than when he went in. I sent him in because he was having thoughts of harming himself after losing a parent. He came out sagging his pants, cussing and punching the back of a seat when he didn’t get his way before we even left the parking lot. I would never put him back here if he needed help. He went in a nice young man just dealing with trauma and came out a wannabe thug. The staff was nice and helpful anytime I interacted with them but I feel like the “therapy” is not that. I found out after his discharge he was able to say he didn’t need individual therapy so they only sent him to groups. His medication dosages were changed with no heads up to me as well.

Incompetent nurses. They don't know what's going on with the patient and will not or they are scared to call doctor for update on plan of care, orders, etc. This is not a therapeutic place to go get beneficial treatment unless all you need is medication management. They don't follow the schedule they provide to the parents and paperwork has not change since covid...and they just say this is not applicable because it was before covid and it seems like they aren't sure what the actual policy is for anything. (It's been over 2 years change the paperwork and policies listed on them.) Also on patient rights it mentions they are suppose to bring someone in to teach kids so they don't fall behind in school work, but they don't do this. The patient advocate is suppose to respond within 24-48hours. After several calls a day I finally got a hold of her on 8th day. They don't go out everyday like on the schedule because they don't have staff to take them out. And they spend majority of day watching TV (5-7 hours/day). They have group therapy twice a day, which consists of going around room and having everyone have a few seconds to say how they are feeling today...that's all the therapy they get daily. Don't listen to their inaccurate description of being a facility that provides great care with therapies, and teaching skills and coping mechanisms because they don't get any of that. On discharge day, nurse Audrey refused to follow up and speak to doctor regarding discharge orders stating she was going to wait to see if Dr showed up and will write an order. I asked what care treatment plan and goals were for today...she said there are none until Dr gets there after 3pm. By then the day is over and my son is sitting getting no treatment. This is care they have been getting daily. The discharge nurse Rose refused to call doctor about a miss medication on prescription and said she can't call the doctor she is busy with other patients and the doctor is gone. When asked to speak to house supervisor to see it, we received the run around from Mike who finally told nurse to give us doctors office number. She told us she doesnt know his number and walked away on us. Another house super nnirandi (something like that)came down after we said the house suppose because we didn't get discharge papers, school note, except for a prescription and belongings paperwork. He said he will find another nurse to see us. All the other parents waiting for their kids said they received same rude care when calling and trying to get information. Do not come to this facility if you are looking for respectful, compassionate, competent, therapeutic care. You will not receive here.

My child was there for 8 days. Dr. O is exceptional and Frank (nurse in adolescent unit) is the best. If I could offer a suggestion, it would be that the hospital staff communicate with the parents of the child once a day. It would go a long way in reassuring the parents. Communication was lacking even with the patient advocate but if that is the only thing one can complain about then I would say "job well done".

If I could give ZERO STARS I WOULD! I was a patient here and I thought I would come here to get the help I needed and all they did was starve me (the first day) and treat me as if i was in prison. They tell you that you have “rights” but that’s not the case. I have a sensitive stomach and I spoke to the dietician and expressed this and they didn’t even try to help me and my biggest struggle I needed help with WAS EATING. I signed a form to be released early and the doctor told me TO MY FACE that I was a “liability” if I left the facility too soon and that my husband would sue if something happened to me. I was also forced to comply and take the meds they prescribed even though the paperwork said it was optional. They told me that the “doctor would keep me longer” if I didn’t take the meds. The night I took the meds I had to be helped to my room by my roommate. The next morning I couldn’t even get out of bed and I even after expressing this they didn’t care. My husband had to call and talk with the supervisor multiple times to try to get me out of there. I declined so fast there and I hadn’t eaten a proper meal. Just three days after being released I was able to get the help I really needed and have bounced back tremendously! Eating normally again with no issues! I don’t NOT recommend this place to ANYONE. I’m not sure who they think they are helping but all the nurses and techs have NO COMPASSION WHATSOEVER.

I can write a 3 page later just to express my frustration and mainly my concern not just for my loved one but for all the other family members and patients that are admitted to this particular facility. I do understand that every situation is different the only thing that it doesn’t change is most of the staff lack of care, knowledge and communication with patients and family members. On my behalf and based on my personal experience with this hospital, I don’t believe the system is broken. I believe there’s a lack of passion to their jobs, mercy and or care for patients and family members. starting with who is in charge of the general supervision and who is in charge of the human rights act of this program. That said I pray that someone with the power to make a difference will read this review and care enough to proceed with an investigation of this facility. Not based on just one person concerns but based on all concerns expressed on this hospital review platform.

I had a family member stay at this facility. Overall during the day he really liked the staff however, your night crew are very inconsiderate and zero compassion. Many times not only towards himself but other patients he noticed how the techs would just laugh and make fun of patients.That is behind disgusting behavior of your staff.

1. We were told that since he is checking in voluntarily, at any point, he can fill out a release form and be checked out in four hours. This was the first lie. 2. We were told he would get medication right away to start feeling better. He got Advil four hours later. That is not the type of medication to get someone who is depressed feeling better. 3. We were told he would see a doctor between 7 and 9 AM. The doctor didn't see him till 4 PM which was 23 hours from when we checked in. 4. The doctor told him he would be able to be discharged before noon the next day. The nurse said she didn't get the message and advised him to sign a retractor for the four hour release form and that would help the discharge process go quicker. 5 or 6 nurses were encouraging him to fill out the retractor form. 5. The next day the discharge coordinator said they don't know why anybody would tell him to fill out a retractor form. I asked if it was alarming to her, and she said yes, but she doesn't know who said it. 6. We were told we could call and speak to him at any time. Lots of times the phone just rings or he can't get to the phone because of the numerous "codes and situations" happening. 7. Read the other reviews . 8. They told us when he was admitted that the insurance would cover it and it didn't. 9. The toilet did not work for 13 hours when he was discharged. Since he was discharged, we don’t know if it ever got fixed. 10. I left about six messages on the patient advocates voicemail and sent an email. 2 weeks later, and still no response. 11. My son spent his time there helping other patients because the nurses would not. Some patients commented that they thought he worked there.

I went there for treatment, but instead I was put in danger. Some staff are extremely aggressive. They cornered me, when I was in no danger to myself or others, which made me feel extremely uncomfortable. If I may leave a suggestion, start watching the staff more, have them engage positively instead of getting in a childs face for absolutely no reason.

I called and called LBJ Hospital sent my son there and I didn’t know. When I called because they said I didn’t have his I’d number they wouldn’t tell my if was there how he doing nothing at all. I even talked to the supervisor Victoria would lied and told me she was going personally and check and give my son the message and never called me back very unprofessional and to lie to a parent who also have mental health problems has given me a set back because you suppose to be able to believe when the Supervisor says something she supposed to do it not leave me her with my thoughts. I think she should not be a Supervisor because she can’t be trusted. I called and they just keep saying I gave the message to the nurse. I called at 9 something in the morning 2 pm and still no word.

This place should not be in business anymore, and i strongly believe that. From the people I’ve known while staying here have not gotten better from being here. Most of the people I met have been there multiple times before because their care did not help them. My friend was there for self harm and after leaving tried to overdose. She didn’t try to overdose before she got there. Not to mention they tried giving me the wrong medication, this place is extremely trashy, and the staff here are completely horrible. I hope this place shuts down so no one else has to experience the horrible experience me and my friends had to experience while being there.

I was injured there and even when I filed a complaint with the patient advocate nothing was done. Almost a year later and I'm STILL having trouble with my left leg and right hip as a result of what they did. I told them at intake I had pre-existing health conditions and they completely ignored them. I have food allergies and had to miss two meals before they got anyone in to address this. Techs would stick us in our rooms whenever they got tired of watching us.

Excellent adolescent service, Dr Oderinde and admission staff were great. Unfortunately second admission for my daughter i am glad i picked this hospital second time, even some reviews are bad. Very little wait time in admissions. unit nurses and techs work at nights were little of the line. Overall great experience.

This place has saved the life of someone I love. The staff was involved and amazing through the whole process. It’s a hard system to go through as a loved one so when a staff hiccup occurred I yelled at a very calm and apologetic property manager. The problem was solved and they remained nothing but kind to me and my loved one. Very much recommend to anyone who needs help for themselves/others. Can’t say enough nice things about everyone we have worked with here. ❤️❤️

Hmmm….back staff is ridiculous. Front desk help is still stuck on the mask “Dr Falsely” protocol’s. Even though the 2 ladies at the front desk aren’t wearing masks. Clearly this hospital is run by liberals. Our son ended up here for 2 week’s. Unfortunately had a medical emergency. Tried dropping off clothes called everyday for this ID number. Over heard the back office nurse yelling at our son “I done gave you that damn number “ stop asking!! Definitely need American nurses working with sick patients

This hospital is horrible. They did not give me my medicine for the first three nights I was there even though I had them with me in my belongings. Nurse IRENE flat out told me "sorry but I can't give you anything" with a horrible attitude. It was like I was the villain for simply asking for my medicine. On the third night I waited for hours to be called and when I walked to the nursing station I was told by MY nurse that she wasn't my nurse. I had to raise my voice and then they suddenly had my meds ready. It's sad that in a place where you go to get help the people there are very unwilling to help you. The place is filthy and the staff is rude. I WOULD NOT recommended this place to anyone. It felt like a prison. You get absolutely no help from therapists either. Three different therapists went over the same coping skills for four days in a row. That is poor communication on their part.

I was referred here by our school psychotherapist. Initial call was great. Arrived Friday night at 8pm to a gentleman that was difficult to understand, but cordial. We waited in the front, then passed through secure doors to the back where we waited again in a dimly lit room with patches of grey paint all over (maybe they are going through a renovation!?) but if we weren’t depressed before, we sure would be after leaving this area… we were led into a small room with a round table where again, there were grey patches of paint (odd). We were all fully masked but the social distancing protocol wasn’t followed, as the table we were at made us sit quite close to each other. The female nurse that conducted the surveys and questionnaires in this little room did a basic procedure of intake and then handed us the wrong folder-meant for adults, and only because I read everything, I noticed the schedule and the sticker and the main folder to be the incorrect file altogether. We were then given the correct yellow adolescent folder. We were told they’d call us within 24 hours and then were sent on our way. It was pretty anticlimactic. We waited for 24 hours. Then 48. Then when it was going on 72 hours (Monday afternoon), Sharon Galloway called us. She was very helpful and almost cheerful but again, while she invited us to begin, I had not received any information on the cost of insurance breakdown and was told the business office handled this. We were told she could start as early as the next day. We opted to wait 2 days. Today, we finally received confirmation that we needed to pay a $1600 deductible that hasn’t been met through insurance (since we just moved here) and then that we had a 40% copay after that for services which included a 10 day education program called PHP - $350/day $210 is my 40% Copay) For the PHP program (partial hospitalization program) they have group therapy sessions of mindfulness, coping strategies, yoga, a few other things and then it looks like they are pulled out individually for 1:1 psychiatrist sessions but no background, profile or even an option to choose a particular doctor is offered. They just say, “those sessions are billed separately.” I’m not sure the non-personalized attention is worth this amount of money. As you can see, there were just too many questionable steps or interactions we had. You are providing a service for mental health and well being. Somewhere along the line, you have lost the personal touch of customized care and providing timely, thorough consultation. Each department works in their own silo. I’ve spoken to an intake gentleman (nice), physical receptionist (neutral), Sharon Galloway (super helpful), Miss Erica (follow up to intake-very helpful and was the one who told me outpatient would be closed through Monday and so I would not have been called within 24hours since we were there on Friday night), and Theresa (outpatient coordinator and very understanding of these concerns). Also finally, they have a mask mandate of course, as it’s still COVID and now there is omicron, but these are 5 hour sessions in a group. No one could tell me whether my child was going to be in a room with unvaccinated or vaccinated participants. How are you going to mandate vaccines for your healthcare workers but not protect them by mandating vaccinated participants? It makes no sense. I’ll leave 2 stars because we haven’t used the services yet as we are still trying to find affordable care that seems thoughtful and intentional vs assembly line intake and generalized care.

I was a in patient at CWest. The good thing about this facility is their food, and the daytime technicians are super nice! Specifically Jared and Michael but the nurses could work on their manners a little. The night time however is vise versa, nurses at night are sweet and helpful and the technicians are incredibly rude… like really rude. Overall Kathy (the social worker) did a great job helping me get to the core on my issues however I would advise this facility to try and get an actual schedule that they can stick to on a day to day basis. I know it’s covid and it’s probably understaffed but maybe giving more day time activities could help a lot at keeping the place sane since half the day we’re staring at nothing.

First I want to start by thanking the front desk for all their help and support. Staff are very friendly and show compassion in concerns I had. As per my son he had a few issues with a nurse calling him by the name that was continuously asked not to call him by. Not to mention he was given more then what he should have been given with one of his medications. I just thank GOD, he wasn't overdose. I am not trying to get anyone in trouble but medications are to be given as proscribed. Overall am happy with the service.

yall are on some this i was at this hospital a couple of months ago i was hospitalized for only 6 days for suicidal thoughts and self harm the staff are honestly very nice its most likely that you will have a roomate but over all my experience here was amazing the night and morning staff are so nice in the morning the staff would check up on you and would make sure you took your meds, over all the doctors were kinda hard to open up to but after my discharge they offered me some therapy, i agreed to it i had therapy in there for around 2 months and a half the experience was also amazing. therapists were all nice and caring so were the techs if i could give this place more than a 5 star i would.

I have already filed a complaint but I wouldn’t recommend this hospital at all. My son only went here because no bed was available at the others. My son stayed for less than seven days, not once did the psychiatrist call me, the nurse did just to inform of how they keep drugging him up and not offering a solution, the therapist sucked we didn’t have a family session she ask me 2 questions and hung up the phone, she didn’t inform me she has already scheduled appointments for my son with out my proper acknowledgment, then another lady called me and said oh your son is being discharged today he has been diagnosed with blah blah, and then at pick up the paper work was extremely vague. To top it off I asked the therapist to send my sons paperwork to a RTC facility to move the process along. Nope she ain’t do that either. Not a good fit for adolescents.

Compared to other psychiatric hospitals in town service is way better than anyone. 5 star for admissions staff and therapist works on adolescent unit A1. No wait time and total process took less than 2 hours. There is some room to improve, especially on communication with families.

My daughter was admitted to Houston Behavioral Hospital, and I am very pleased with the care she received and how pleasant the staffs were (especially the admissions staff and the nurses). At first from the reviews, I was nervous, especially with her being a minor. But, against my better judgment, I allowed Texas Children's hospital to transport her, and she got the proper help she needed. She was not mistreated, which I was very worried about. She was in good hands. I am thankful!

I am writing after being given the runaround regarding a family member who was admitted 24 hours ago. I understand privacy and security laws and concerns, but I have been promised 4 times by the receptionist that a nurse or supervisor will call me to answer my concerns. We as the family simply want to know that our family member is safe, and whether or not he is being fed, allowed to bathe, change clothes, brush his teeth - basic human needs and rights. I was told we need a patient ID number given to us by the patient, but I do not trust that the nurses are giving him the opportunity to call and give us that information. Before being moved to this facility 24 hours ago, he called at every opportunity, so for his calls to abruptly stop is a very telling sign that someone is not being honest. Given the mixed reviews, and mental state of the patients, it is understandable that not everything will appear perfect, but they can at the very least be honest and tell the truth. They can at the very least, return a call and not give concerned family members the runaround and lies. If a facility prides itself on dishonesty, how can we trust that our family member is truly being given the best possible care?

!!BEWARE!! Do Not voluntarily go here or if you have a family member who needs HELP if you love them do not send them here!! The pictures being portrayed online are Not accurate! The rooms are completely graffitied with big holes all over and extremely filthy living conditions I wouldn’t let an animal live here .No pillows were provided and blankets as thin as a sheet in extremely cold temperatures. The pool was covered and filled with filth and looked like it hadn’t been used in years. The recreation room was just dirty water and water color paints that have went through the ringer…. The cafeteria was grimy and overall disgusting inedible food. If your looking for help you won’t revive it here , you get NO ONE ON ONE CARE. I talked to the doctor 2x for an entire stay for about 2 minutes , the only help that is offered is to push medications on you and group therapy 2x a day and that’s it. The other portion of your time will be staring at the wall and 1 phone call a day for 10 minutes. No visitation under any circumstances. The staff here are very inconsiderate and RUDE, I witnessed multiple times staff yelling and screaming curse words at patients that were mentally handicapped. Any questions you have will be completely disregarded. For 3 days I asked for information on my medication and did not receive anything. I witnessed multiple volitions of HIPPA and OSHA while there .as a healthcare worker myself I was completely dumbfounded by the actions of the medical professionals at this facility! You also cannot practice your religious beliefs here I told staff multiple times I eat 100% Halal and they did not meet my needs for dietary restrictions or my need to Pray . Please if you can avoid this facility I highly recommend not coming here it’s a 0 out of 10 .

I really loved this place! The Girls where so nice and Friendly I made so much friends here and the Staff and Nurses where nice and polite and they always listen to any problems or issues we wanted to talk about.There was some night’s the night staff would be loud and Make noises but that’s about it I do recommend coming here if needed.This place is amazing,and gets you the help!

My son was in the adolescent unit. It was hard at first for me but after hearing him telling me about Ms Cassie it brought me peace. I am very happy to hear she was kind and caring.

I had my daughter admitted for 1 week. She came back a new person. Her mood, anxiety, depression, was sooooo much better! In her words “i feel normal, my head is clear and quiet now” she was started on meds to help stabilize her. Her team was awesome with her. At discharge she was extremely grateful we brought them flowers to show how much she appreciated them! A place like this will never have good reviews sadly! The nursing team has to juggle so many personalities, and moods, and it’s a challenge. I will always be thankful for the care they provided to my child

My fiancé was admitted to this facility for a higher level of care in September 2023 after being transferred from a local dual diagnosis center to the ER. I’ve worked in the medical and mental health field thusly familiar with the ins and outs of treatment, billing and patient care. Though not surprised, I’m appalled and disgusted with what recently occurred. He cannot return to the dual diagnoses facility to complete his 90 day treatment regimen until he has been stabilized. This facility started him on approximately 5 psychiatric medications and on his tenth day discharged him in a city over an hour away from where we live with literally no explanation. One minute he is being told the discharge will probably be in a couple of days. Then, “I don’t know.” Following, I received a panicked, confused and tearful phone call that he was being discharged with no explanation and no time to make arrangements to be picked up, much less plans for follow up care. I contacted the initial treatment center here and they were as disgusted as I was at the negligence and utter lack of concern for my loved ones well being or the outcome of their quite obvious financial decision to discharge. Fortunately the facility here was able to get him admitted to another provider. However we had to rush at a moments notice to pick him up and hope he didn’t take off/ break/ relapse before we got there. After reviewing the POC/ notes it was noted that the patient was requiring an additional 7-10 days of treatment (because he wasn’t stabile) So, why the dc?! Interestingly enough after Houston Behavioral Health Hospital was contacted by the facility here and low and behold my loved one was told he could remain at the hospital. No thank you! The reception staff are rude and apathetic as well. I cannot stress strongly enough how this nightmare of a treatment hospital should be avoided. Patient care is NOT their priority. It’s not even a concern.

They have a rough exterior, but on the inside they are a nice group of people. My daughter has been there 2 times. If it were not for their caring, professional attitude, my daughter would probably not be alive today. We were lost before we found them. They gave us much needed professional guidance and means to help our daughter through her dark days. May God Bless these truly amazing people and may God help them in the wonderful work that they are doing.

If I could give negative stars I would. This was a horrible experience for me. My support system kept trying to call me numerous times and they were always given an excuse why they couldn’t speak with me. I was never told that anyone had even called. The staff were so horrible to me! I was yelled at numerous times for asking questions and for crying. Nurses kept messing up meds not just mine but others as well. Was upset and crying at one point and was being yelled at to calm down and was given an injection again my will. Woke up in restraints! All for crying! I deal with severe cPTSD and I can’t help being emotional at times. So much more happened while there and I WILL be filing a complaint or even charges against this place. PLEASE don’t go here or send a loved one here.

My granddaughter went her for 4 weeks of the intensive outpatient program and it was a huge mistake! First my daughter and son in law had placed her here instead of SUN Behavioral because of such a horrible experience over there inpatient! They were promised my granddaughter would see a Psychiatrist every day and that she would meet with Therapist every day as well as attend many group sessions. My granddaughter never once met with an actual Psychiatrist the whole 4 weeks she attended Houston Behavioral and the group sessions were a joke because she would come home and tell us that she didn’t learn anything about how to cope with her anxiety and 3 times two male patients actually got into fights! The last time the fighting happened it was right in front of her and it really upset her but she said that no one talked to her about being upset about what she had just witnessed! To make matters worse my granddaughters school were she attended had been requesting the paperwork from the hospital showing that she was in a outpatient program for anxiety problems so that she would be excused from school (she had been in honors classes at a Charter school in Spring) and Houston Behavior kept insisting that they had emailed it to the school. After my daughter took her out of the program at the end of 4 weeks to return her to her school she finds out that the school had never even received the paperwork from the hospital after many attempts!!! This place is incompetent and they all lie about what services they provide!!!!!!

My son was admitted here on Saturday and things have not been good. I’ve been trying to give this place some benefit of doubt but I think this place needs to be checked into. They are treating my son like he is depressed and giving him the option to take meds while he is in psychosis. Well he is unable to make his own decisions while his mind is being taken over. Then as a concerned parent they tell me that they will have the Dr call me but it has been 2 days and no call. My son has not ate and as a result of that he passed out yesterday and they had to rush him to the emergency room so that he does not go into cardiac arrest. Because they are giving him the “option to eat” The nurse that is over him has a heavy accent and she does not sound very nice. If I was a mental patient I would be scared to take medication from her as well because she does not have any bedside manner and when you are in psychosis you are paranoid. So my son is there laying down all day not eating not getting the help he needs and I’m pretty sure he still has not seen a dr. If you have the option to go somewhere else for your loved one’s please do. We already have to deal with the stress of what is going on at least the medical staff could help set the parents at ease.

Where do I even begin? This place is an absolute joke. I was assigned Dr.Chen I was told by every worker that he would be coming to my unit to meet me. That never happened and I never saw him during my entire stay. The nurses were rude except for Ify she was amazing. The nurses ignore the patients and yell at them when they ask questions. One girl hadn’t eaten or drank anything in 2 days and almost passed out. She was yelled at and told to “get up and walk now” by a nurse even tho she is diabetic and her blood sugar was dangerously low. The group therapy is awful you sit in a room and read off a paper for 40 minutes. Most of the time i felt as if i was in jail rather than a psychiatric hospital. The MHTS and Nurses treat the patients as if they are inmates and it’s disgusting. There is absolutely no one on one therapy either. I asked one nurse for my anxiety meds and never got them after 3 hours of asking i finally gave up. the place was also dirty you cannot walk barefoot in your unit because of how dirty the floors are. There were rat traps in the CAFETERIA visible for patients to see. the only MHTs that were helpful were monet and michelle they were absolutely amazing in helping me be discharged and treated me and all of the other patients with such care and compassion. the discharge planner henry and the court liaison hector were amazing as well and an absolute blessing. This place is not somewhere i would recommend anyone to if they need actual help. And if you go in voluntarily do not expect to get out when you want. I also learned the more you fight and try to leave the longer you stay. Good luck.