I brought my roommate in for a terrible migraine. She needed a migraine pill to cure what she has been experiencing/going through since she was 10 years old. The med is the only thing that has worked for her. From the moment we walked in the staff treated us like a burden. The receptionist was rude and had zero sympathy/sense of urgency. The nurse triaging her an attitude and was mocking her and the ER doctor was arrogant/condescending and had a major God complex. He would not give her the pill she was asking for which is a standard treatment for migraines. He simply said they didn’t have that there. We wound up walking out and would strongly advise anyone to not come to this clinic. My sister is in the medical field and confirmed this is not and should not be the standard for healthcare. This is unacceptable and something needs to be fixed/changed staff wide.

Nurses in the back are very nice. The older security lady and the front desk attendants were very rude. I was told I couldn’t be in the ER with out a mask(one in Texas it is not mandated) but then asked to leave and coke to find out masks where a Available. Secondly I was informed that it was a crime to not have my ID with me, witch one is not correct and two I’m at the hospital not a police precinct. They need to invest in customer service. Sick people come here not in the mood for cranky staff and high school lectures.

Fastest ER visit in my life. But even as an employee I'll complain about the price. 1800 dollars to sit, have my back touched, and get written for steroids. Over 400 of which I am responsible for. Not sure I am making a connection in represented value. Ce la vie.

I had the worst experience with their emergency room. I came in with a sever ankle sprain on a wednesday evening, it took 2 hours for me to be called back. While I was waiting I asked the front desk for ice which they refused to give me. Once I was taken back to a room, I wasn't seen for another 45 min by the doctor. He just looked at my foot and ordered an x ray. Still no ice to help with the immediate swelling. Finally 4 hours later I received the x ray results and they were ready to discharge me. They were looking for crutches to give me. I waited an additional 45min only for them to tell me they don't have any left. Will never come back here if I have an emergency. I'm pretty sure the wait time made my sprain worse. I should I have gone somewhere else or treated it at home had a I known how miserable this experience would be.

Please please please do not go emergency Herman hospital. I got bill Few weeks It’s cost me over $1600.00 3hour waiting. Studentment st 77007 there is one DR . I do not know why she is there ? For what Dr I asked why bill is so high and I did not got any service ? She says ones walking there You will be charged ?. Please stop stop stop stop stop 🛑 going emergency 610 Ella memorial E hospital charge 3 hours for waiting charged almost $.4500.00. Mistake visiting. My husband and me did not know wrong place Call local family Dr cost visit $75.00 plus medicine $75.00 no insurance need Whole experience is make me sick .all sick system Stop going to memorial Hermann any emergency . Mistake visiting wrong place Have to paying almost end up $6000.00 . If I want family dr weekday 75.visit 75 medicines Same condition have $150.00 instead End up monkey systems have to paying almost $6000.00 Stop stop stop visiting Don’t lazy going to family Dr during weekday .

I was actually afraid to come here because of the reviews, but I didn’t have a choice as other urgent cares and ERs around me would be closed after I got off work. Also my insurance hadn’t started covering me yet and I had no money to pay upfront at regular urgent cares. So as a test run to see if I should just deal with my pain (AKA ignore it and keep it moving), I went inside before work since my bus stop was right next to it. I see what everyone was talking about with the security guard enforcing the masks but it’s a hospital, whatever (and thank god because I ended up being sick with strep the next day anyways). I didn’t have to talk to him after because I was going to the ER section, but he was nice nonetheless. The lady at the front was very sweet and assured me she’d be there after I got off work to check me in. The lady kept her promise and had me sat in front of a doctor almost immediately, barely finished my paperwork and the doctor (Alicia I think) diagnosed me pretty quick. Funny enough I haven’t been in a Memorial Hermann since I was 5 and they still had all my info. Had me in and out with a prescription in under an hour. I can’t speak for other’s bad experiences but my own was positive, especially being my first time having to go alone. Very sweet staff and very quick.

I always come here for ultra sounds and can’t say enough good things about the team working here. The ultrasound technologist Adriana is so kind, professional, and wonderful. I always feel in good hands with her, as she makes you feel very comfortable. The receptionists are also very friendly and I’ve never had any wait time. I also typically get my ultrasound results in just 1-2 days.

Worst emergency room I’ve ever been too! My son which is having trouble breathing and coughing asked the nurse to change a cup of water that he was given with pink particles floating in it and they told him not now. On top of that his breathing worsened in the 2 hrs of waiting and when I asked for someone to at least listen to him I was ignored! If you want to be ignored by staff in your time of need this is not the place to come! I wouldn’t have given it any stars if that was possible.

I had a terrible experience at this place with my 3yo son, this morning. We arrived here after desperately leaving ER at Memorial Hermann City Mall, due to my son constantly vomiting and dehydrating since 3am. After a long wait at the ER, I decided to leave and let reception know I was withdrawing him to go somewhere else (never saw the doctor), so the reception guy said no problem and that he will let the nurses know. However, they did not took him out of their system, so when I ended up here at the Convenient Care, the receptionist was not able to put our information in the system due to their ER location unable to “release him”. I panicked as my son was getting weaker, due to dehydration, thirsty and vomiting the water immediately after drinking it. I started to cry and insisted she should to do something, since it should not be our problem/fault their system’s issues with starting the check-in process of a patient, while she was just repeating to me and even the security officer came to repeat it, as if I did not understand, that she called the ER location and they said “they will release his information when they can”, with an attitude that was like I was talking to a wall and they did not seem to care at all, she just kept repeating the same thing, that she couldn’t start putting him in their system as their other location has not released him and we had to wait with no estimate wait time. I left after waiting a while (almost an hour just to ckeck-in) and when I told her we were leaving, she told me that the system still doesn’t let her to checking us in as my son has not been “released” yet. The entire situation was like a closed game, a joke and a nightmare. I had to go to another urgent care, hoping I never have to encounter a Memorial Hermann hospital ever again. Their inefficiency and lack of empathy should be charged/reported as patient abuse or negligence.

Been coming here for a little over a year now. Doctor purwal barely speak to you for more than five minutes. Had a issue recently trying to get a medication refill, left messages in the portal numerous times with no response. I also called the office for more than a week every day and left messages. No one called me back, text me, or emailed me once. No response. I had to leave the hospital with my pregnant wife that was on bed rest to go up there in order to speak to someone. Probably do better if you go to a public clinic. Totally unprofessional.

Dr. Ross Bauer was excellent. His bedside manner was the best you can ask for from a physician. He was easy to talk to and introduced himself and his first name. I love a doctor that is down to earth enough to be on a first name basis and he just made talking to him very easy and I felt he cared and was truly listening to me about what had happened to my son. Yes, there was a long wait, but there was also a lot of patients. All the staff were friendly and caring from the receptionist to the triage nurse to the x-ray tech and as mentioned the doctor himself. I wish I knew the x-ray techs name to give him kudos because he was really great as well and I was so thankful my 2 year old slept thru all the positioning as he took his time and worked around my son to get what he needed and keep him comfortable.

Had an earring backing that became lodged inside the skin of my earlobe and started hurting really badly with signs of infection. Check in lady was very nice and efficient, no one was waiting at 7am, but the nurse and doctor were incredibly rude, dismissive of my pain and questioned why I didn’t first go to urgent care or my primary physician (who has a 2month wait). Neither the doctor or nurse even looked at my ear for more than a glance before refusing to do anything and told me to go see an ENT doctor. Found a doctor at a different facility who was able to numb my ear and remove the impacted backing and prescribe antibiotics. She was mortified that I was dismissed from this facility without receiving help. I am honestly traumatized by the treatment I received here and will not be back.

Took my son here because he threw up what appears to be blood. Blood test was done. Result was normal. ER doctor said we should have gone to the GI doctor not the ER. He ordered CT scan but he suspects that it is normal. He said he prescribed 3 medications for him and he would give us a list of GI doctors. We waited so long line at least 3 hrs. We asked them if we can see the result on the portal…the nurse said yes…so I told her we would like to leave and will read our result from the portal. We will also make an appointment to go see the GI doctor….because we did not want to wait for the result of the cat scan…they refused to give us the prescription to help ease with the throw up. The staff here do not seem to care about their patients…it is in the way they treat and talk to patients….from the nurse to the doctors.

my friend and I visited this urgent care based on a recommendation from another urgent care and we immediately regretted it. After my friend experienced a traumatic event, we tried lightening the mood in our own private room and the nurse MARIO 2/27 told us to “shut up or else I’m getting security to get you taken out”. It was incredibly insensitive, as my friend had just experienced something traumatic, was full of anxiety, and immediately experienced those emotions again when he told us to be quiet or else he was going to call security for Simply laughing after a hard night. We will be calling corporate and take this further. He was incredibly disrespectful from the start. I understand overnight hours are not ideal for most people, but if you choose to be in healthcare, people are your first priority. The security and front desk was very sweet and was nicer than the healthcare staff.

If you are going to this facility do not mistake it for an Urgent Care facility. On the internet it is called Convenient Care Center which is misleading. It is actually an emergency room. You will be paying a copay for emergency room care not urgent care. Don't make that mistake!!! The care was great but I thought I was simply going to an urgent care facility. My mistake!!

The nurses are amazing but the women at the door make you want to leave. I understand that Covid is going on but I was telling them my mom has a case of dementia and I was with her in the hospital and they still would not let me back in. If it weren't for the nurses I would give 1star then they caught an attitude because they lost my mom after she was released.

They really need to get on the same page. First I come in for a pap covered 100%. The next time I come in they tell me I have a balance for that visit. This was in May and they're still working on it to fix it. Then I drive all the way up here for my mammogram results that Jennifer told me were ready. I left my sick husband at home to come get them. They tried to charge me. I told her no I wouldn't be charged if they gave me the results over the phone. She has me wait, just so they can tell me they don't have the results yet!! What a waste of time and gas!! Gas is not cheap and the anguish due to still not having the results. I cried and prayed all the way over her from Cypress to the Heights and still don't have answers. I was so happy to finally have found a Dr I love and feel comfortable with but the service needs help, lots of help!!!

Went in Tuesday night around 10 pm for what I thought was severe heartburn, but after running several tests including blood work, a CT scan, and an ultrasound, they found I had a lot of gallbladder stones and an inflamed/infected gallbladder. I was later transferred to the main Greater Heights hospital around 6 am Wednesday morning. The admission process was quick and efficient, and the representative who welcomed us and helped us with our initial paperwork was kind and understanding. The nurses, imaging tech, and doctor I received care from were also trying their best, but the reason I put 3 stars is because I feel like even though I kept telling them how much pain I was in and how the medication was not helping, I was being dismissed. It wasn’t until they found the gallbladder stones and infection that I felt they finally started taking my pain more seriously and finally gave me enough medicine for the pain to soothe. I don’t want to blame a single individual. I know both the doctor and the nurses are under a lot of pressure to work in often understaffed environments and also have to navigate an opioid crisis. I just wish they prioritized making the patient comfortable. I kept remembering how back in 2019, when I ended up in another ER due to apendicitis, they immediately let me in, hooked me on to an IV, and gave me morphine for pain and another med for my nausea. I didn’t really have to beg and beg for more care and attention like I did here. Again, it was a different time and a different set of challenges but being a patient who was very scared and in a lot of pain in that situation was just hard. I hope policies change and that the hospital management provides the proper staffing and safety support the staff needs to care for their patients better.

Arrived around 11pm for emergency care - food poisoning or bad stomach virus. Was dehydrated. Only 5 other people waiting for care. After an hour and half they called one patient. Given that rate, I would be lucky if I was called by 6am. We departed about 1 am as I needed water or something. So disappointed in such bad service at a Memorial Herman facility- nice building but poor health care.

My father was taken to this ER for an asthma attack and had to wait in the waiting room to get admitted for treatment. He was in terrible condition and close to passing out. The staff was rude and lazy. I work in the healthcare industry and understand how the ER works. This location definitely needs to improve their quality of work and service. I was very unsatisfied of how they treated my father.

0 STARS my friend went in due to waking up in pain & the black male nurse was very rude to her saying she doesn’t go to the ER for the pain she was feeling & I told her how I been here before & had a similar experience about a yr ago for a severe sore throat it was the middle of the night no one was there it was completely empty and they still had me wait at least a hr before they told me to get checked in & still waited to get called to the back. They were just in the back laughing it up talking when I was the only one in there at the time & they didn’t allow my sister to come in the back with me like they were so packed. The dr looked disgusted like he didn’t even look in my mouth he just glanced and said gargle saltwater. Thanks I knew that already I needed antibiotics I felt like I couldn’t breath and couldn’t eat or drink anything. Went home in pain for a week after that still over the counter meds weren’t working. Don’t recommend coming here

I was really surprised at the number of 1-star reviews for this place. And the fact that it was empty when I got there. After wasting time, and a ridiculous copay that I will never get back, I understand why. If you’re looking for health care that includes even a minuscule amount of respect and/or empathy for what you are experiencing, don’t come here.

Never seek treatment here. They will listen to you tell them your symptoms then attempt to treat you for STDs. I feel it is for statistical purposes (blacks) because this was the third time I visited and was attempted treatment for STDs without being tested. When I requested testing for my symptoms (pain and bleeding), I was ‘screened out’. When I called the so-called director, she was very unprofessional and did not offer any help. They claimed I came in and was previously treated for a cavity and STDs, smh. (I had COVID symptoms). That is actually on record (wow), a lie, but I did not have a cavity, I had a crown that was broken and lodged food may have been causing infection and certainly did not have herpes in my throat. I was tested for Strep, however, but she kept saying it could be herpes. It’s pretty insulting and I feel that was exactly the intent. The first time I came in for back pain and they still mentioned something about some non-existing STI treatment. The problem with this and prescribing and treating with unnecessary medicine is that it can create future resistance to antibiotics plus it shows up on your medical records when seeking life insurance and can cause discrepancies. Do not allow them to medicate you without test results. I filed a complaint after speaking to their rude director or whoever was posing as one. I understand wanting a nice salary but service positions require empathy and common sense. You can make more money within 12 hours elsewhere and it wouldn’t be at the expense of someone’s health! Stay away from this place as the previous reviews have stated. Lots of facism and racism over there.

This ER is a complete waste of time and money. I went there because of a knee injury and possibly ligament tear. I assumed they would help me get an MRI appointment in house because there is an imaging center in the same building. No, they gave me ibprofen and a list of numbers to call to schedule my own MRI. And the list of numbers they gave me was out of date. Half the of the Orthopedics on the list don’t even practice in Houston anymore and the Ortho in the same building is not taking any new patients or making MRI appointments. It’s crazy to me that a Herman Memorial ER cannot give me a referral to a Herman Memorial MRI. So I had to track down my own Ortho and do another office visit before he can refer to an MRI. It’s all one big money grab and a total joke. Im never coming back to this ER ever again.

Please don’t come here . This place is extremely unprofessional & very disrespectful to their patients . all the nurses that came into my room didn’t introduce themselves just started grabbing me & inserting iv nor did they tell me what was going on . i came here due to a fear that i was having a miscarriage they made me sit in this room for 3 hours while bleeding they didn’t come to ask if i was okaii nor ask if i needed anything . i finally got to the back to get an ultrasound & they stuck it in my butt the lady dropped the tube & it touched the floor & she inserted it back into my 🐱 . once the nurse finally came in she handed me the papers and said “you really wasted your time coming here” & walked out & i have been sitting again for another 3 hours waiting for a piece of discharge paper . please don’t come here please don’t this place is worse than hell .

I would rate 5 stars for Adriana! She is the best ultrasound technician I've ever met and I really appreciated all her help. When Adriana performed ultrasound on me, she always let me know what she would do next in advance and checked with me if there was anything uncomfortable. Her skill is definitely awesome - there was nothing uncomfortable at all and we finished all the procedures smoothly. Adriana made me feel cared for during my visit - thank you so much Adriana for your professional and kind care!

Just tried to be seen for a sore throat, got registered , gave them my insurance, and then asked what the cost to be seen is. Was told I won't know until after I checked in. This is what's wrong with Healthcare in America. Treat first, bill later. Look at the other reviews. They up charge you like a hospital for urgent care capabilities. If it's something serious, they will just call an ambulance for you, and you get that bill too. I'm glad I'm a paramedic and know better than to let them empty my bank account for 2 min. Visit. Urgent care one street over is $50 co-pay. I walked out. Thanks for nothing but a scam.

I Have Never Been ThereYet! It was recommended by another Urgent Care! Because they didn’t accept my Insurance! I didn’t go that night! God was with me. It’s the same at the Hospital. The Memorial System should do better with who they Hire! Compassion Is Number One ☝🏽

Service was fine. I was under the assumption that this was an urgent care however after receiving my final bill I was wrong and it’s in fact an emergency room. Wish I had known before I went but when you’re in pain it’s hard to know the difference. Now I know to never go back.

While the service was not bad, the price of the one hour and 30 minute visit was absolutely obscured. I went in for a headache and left out with the same headache $9,270.00 later. Thank God for excellent insurance but what happened after the ER visit is why I’ll never go to this or any other MH “convenient” ER again. When I received my bill I actually read over it and the math was not mathing. I was doubled billed for an injection “push” and each injection was $495.95. Make it make sense why two injections for medicine that $12 should cost $1,000 to inject. But whatever. I started disputing the bill in April and finally got answers today (October) after having to go to MH’s system office in Memorial City. Every call would be the run around. I even sent emails to the patient billing department. No replies. No nothing but MH faithfully sent the payment statement of $1,007.00 due after insurance. Today thanks to Karina, it finally made sense although it’s still not clearly stated in writing for the patient to understand, but I’ll go with her “why” for the double injection charges because it actually makes sense. Thank you Karina for being patient focused and looking into my ongoing matter. Point is, this locations ER is a ripe off to Americans. I would have hate to have had a worse emergency. Not telling what that bill would have been. Moreover, MH has terrible customer service in the billing department. Save yourself the money and the energy. Try urgent care or go to the local pharmacy for advice on what meds to take to cure pain. I literally walked out with the same pain and experienced even worse headaches trying to deal with the billing.

Took me 2 days to get an appointment and then I was told I'd have to wait another 2 days to get an x-ray because they didn't have an appointment. It's ridiculous. If I'd gone to urgent care or similar I would have been given an x-ray on the spot and it probably wouldn't have cost me as much.

Came in with respiratory issues including trouble taking a full breath without coughing, major sinus infection, severe allergies. Physician was curt and dismissive, did not take full vitals, and proceeded to tell me I needed to see an ENT while ushering me towards the exit. No empathy, compassion, or solutions. Extremely disappointed.

Great experience here doing an MRI. The front desk staff were welcoming and helpful. MRI technician was excellent. Got my images on a CD right after with only a 10-minute wait.

Worse staff ever I was a few minutes late for a vital chest scan and they refused me. I arrived 7:15 for a 7:30 appointment. Francis at the front desk was rude and unhelpful the word that comes to mind is heartless. For all reading this I’m also on crutches because I recently recovering from foot surgery, that’s why I was “late”. Francis didn’t care to ask or show any compassion. Don’t go there

Dr even barely touched me to get a good look at the massive lump on my back. Didn’t send me to imaging or anything. Just said it was an ingrown hair. Needs to say I don’t shave or wax my back. Or am that hairy. But contradicted himself multiple times by saying I should get an image, but then said it’s nothing and should see a dermatologist. Well how would he know if he never looked at it or got an image.

An unprofessional staff member by the name "Nino" who came to complete testing on pt. and walked in & out the room with the same gloves on. I asked if the tests included cultures and he was rude and gave inaccurate information by saying, "No." After noticing him touching everything with the gloves inside and outside the room (including door handles) I politely asked if he could possibly change them. He snapped and began to respond in a condescending manner. He made several sacastic responses, "Oh yeah, your so educated." "Thank you for educating me." Nino rudely cut me off when I said, "Is there a problem with me asking you to change your gloves?" At this point the pt. who was a child displayed more maturity than he did as a trained professional. He snatched the gloves off and said, "Yes my name is Nino if you must know" after seeing me look at his badge while he was being overly dramatic saying, "I know what I'm doing." Needless to say I would not return to this location due to it having the lowest standards held in all of the 10 Memorial Hermann facilities I've been to. Nino does not value his job here and lacked adherence to standard precautions when using PPE, among other professional skills. This isn't Nurse Nino's first or last time carrying on in this manner with people seeking care. Save yourself the headache and overly exacerbated drama and just go further for quality care it'll be worth it.

My experience here was awful. The nurses were friendly but the doctor basically did nothing and offered nothing for my discomfort. I wasn’t offered a blanket or anything either. I was here 4 hours and ended up leaving because I could no longer stay. I was told I could get my lab results in an app through an email but I never got the email and couldn’t get into the app.

Went here for tooth pain over the weekend because my dentist was closed! They took care of me got rid of the pain in minutes and prescribed me medicine to take home! Shea was the doctor that helped me and she was so wonderful, everyone was nice including the security officer. The place is clean and quiet as well!

March of 2020 I had all symptoms of covid, tried to make an appointment with my primary care physician but was told she wasn't seeing patients, finally virtual visit was offered after going to the emergency room and told to go home to quarantine (no meds prescribed because covid was soooo new) went to another urgent care after having much difficulty breathing and was refused to be examined, at that point not only couldn't breathe, I couldn't move due to body pain due to a severecough. I asked for an x ray and the Dr told me it showed growth on my lungs but that he couldn't do anything for me. I told him , yes you can , you can give me a rescue inhaler , cough medicine and an antibiotic that will help for this not to develop pneumonia. The doctor prescribed all of the above except antibiotic because he said he wasn't going to treat pneumonia that wasn't there. Well long story short, I went to your emergency convenience care and I was treated with much love and compassion. Received another x ray , breathing treatment, iv fluids, pain medication and was told my x ray was OK. Dr said I was at my peak of covid and would slowly begin feeling better. I was sent home with another inhaler, cough medicine, on my follow up visit with my pcp she agreed with me on needing antibiotics to prevent pneumonia which she did prescribe. I highly recommend your facility and I recommend it to everyone that expresses medical concerns. Receptionist, nurse, nurses aides, doctors, etc. Everyone was kind and compassionate. I pray God keep yal safe in front line and God protect your gifts in carefully giving care giving. God continue blessing yal

I called to ask about wait time so that I can decide if I needed to go to the emergency room or urgent care and the person that answered the phone was so rude to me. She said they do not give wait times and hung up in my face. I called back several times with no answer. I wish I got her name. No one should should represent an organization with that type of attitude especially when you are ill and in need of Service.

Absolutely horrible waiting times and customer management! 2 hours in the waiting room, 3 hours for an ultrasound and 1 hour for the results! Kept telling me all sorts of excuses about why the tech wasn’t available. They did however come in to take my credit card info extremely fast even before the doctor examined me. Do not come here for any kind of medical care!

The title needs to be changed. Also, the Hispanic male nurse here working overnight needs a reality check. If I knew his name I would definitely post it. If you're going to be a nurse, learn how to deal with all kinds of people. A nurse is supposed to make you feel better when you are here, for whatever the reason, not make you feel worse. I'm glad my mom was transferred from here.