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Frequently mentioned in reviews: facility (11) Carlos (9) basketball (9) court (7) money (7) member (7) great (7) service (6) give (6) asked (6)
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  • 1/5 Kelton W. 4 years ago on Google
    I love the game and even though I’m not as committed as I once was, every now and then I just feel an urge to hoop. Did some googles and decided to try this Gym. Detailing my experience of horrible customer service....if I could give 0 stars I would because I was not granted access to utilize the facility. I walk into the facility, after signing up for a free guest pass online. I was greeted by being asked “do you need help?” I explain how I signed up for a guess pass and I was just looking to hoop. I am then instructed to sit down and fill out a form. While doing as instructed, I hear someone mention a “declined card” in the background, then I am asked “your card is not going to decline is it?” I’m immediately confused because: 1) I was not at all listening to the conversation being had between staff members, 2) I had just sat down and had not even pulled out a payment card, 3) I thought I had a free guess pass, 4) We had not yet discussed anything about the facility. After I gave a look of confusion, the gentlemen begins to ask me question about myself and why I had come to the facility. I responded with info about myself and I again mentioned how I was just looking to hoop. The gentlemen pulled out a folder and begins explaining the cost of the membership and enrollment fee. Again, I’m confused because we had yet hardly discussed anything about the facility and I had no knowledge of what I was being asked to pay for. He then explains that the gym’s goal is to service those who are seriously looking to improve their game, which I understand. He mentions how people come in to do drills and utilize cones and really get to work. I had only come to hopefully get in a few full court runs, or at least get some shots up, so I didn’t fit the “cone drill” category. But then he suggest we take a look around the gym... In the gym there were about 7 young men leisurely shooting for change. No cones or drills. Pretty much exactly what I was looking for.....Once again I find myself confused, this time because I did not see the cones or drills he just explained. As we walk out the gym I mention how I’m not prepared to sign up for a membership today, and before I could finish The response I received was: “No one is prepared to purchase a membership. People want to come in and play in the AC, but the AC costs, that’s why they hired me. If people just want to play they can go to the park and play, but they will sweat a lot, so what do you want to do?” ....I walked to the door and left... The gentlemen representative seemed to possess an uneasy attitude toward my nonchalant presence. He implied that if I’m not working to be competitive or get to the next level then I should just “go to the park.” I was under the impression that the pass I signed up for allowed me a day to experience the facility. I was even prepared to purchase a day pass, or submit funds to utilize the facility for the day (If given the option). However, after receiving poor customer service: being asked if my card would decline, and being mislead about what actually goes on in the gym, I realized this is not a facility I would willingly give my business to.
    11 people found this review helpful 👍

  • 1/5 kent k. 2 years ago on Google
    It’s unfortunate to See a place of sports and relaxation be extremely money hungry . I have no advice to offer to no one , if you do sign up eventually you’ll circle back and wish you wouldn’t have . First no shower , secondly poorly run by Carlos who’s the manager at this location. Their turnover for employees is record holding for any gym in Houston . You see new face every day . That should simply tell you all you need about how management not only treats their customers but employees as well. Their basketball runs quickly became mediocre. The gym barely has actual certified trainers. I regret wasting my money.
    7 people found this review helpful 👍

  • 1/5 issaiah s. 1 year ago on Google
    GM Carlos is a sales guy who is worried about his money and not the member experience. He was hostile with a member who was talking about how games are officiated The wildest thing I ever seen today I seen the GM Carlos of the Gym yelling at a member who was asking about not how games are refereed As the member is asking questions the GM interrupts him as screams it’s 10:02 get out my gym The member asked for corporate contact and the GM Carlos said your absolutely not getting that and said get out my Gym now. I have the whole conversation recorded and will be uploading to YouTube. The GM said he was going to personally cancel his membership if he hears any more from the member What gym cancels members from being able to voice concerns By the way the member started the conversation with out of respect for you im just going to ask what’s going on.
    7 people found this review helpful 👍

  • 1/5 Ultimate B. 3 years ago on Google
    I called 10/25/20 to check the price of renting a basketball court. I spoke to Carlos, and Carlos stated that he needed my name. I stated that I didn't want to provide my name (Providing a name isn't necessary when calling a place of business to inquire about prices) Carlos then stated that he could not provide me with that information if didn't provide a name. I called the PickUp USA location in Arizona, and a gentleman provided me with court rental information without asking for my name. I called the Houston location back and spoke with John and asked him why they couldn't provide that information over the phone when their other location gave me their info. He told me that he wasn't going to argue with me (I wasn't trying to argue with him in the first place, I simply just wanted the price of renting a court) He then told me that I would need to come in person to inquire about renting a basketball court (which is puzzling because if I'm calling to check a price, you should just give me the information over the phone) John refused to give the corporate number and then transferred me back to Carlos the manager and he refused to give me the number as well. It seems like this location is trying to strongarm people into coming in and setting up a service. I would be extremely wary of this location's sales practices.
    5 people found this review helpful 👍

  • 2/5 Jasmine S. 3 years ago on Google
    I want to start off by saying the facility is very clean, and I like how they have children pick up games. HOWEVER, if you get your child a membership just know that you cannot go in and watch your child play. The memberships are expensive as is and you have to add an additional membership just to sit and watch,what a joke! To me this gym only wants your money! You get a different answer with each person to speak with. Don’t waste your money!!
    4 people found this review helpful 👍

  • 5/5 Julia M. 2 years ago on Google
    Update as of 10/2021: My son is the first freshman at his high school to make Junior Varsity! We attribute it to the hard work and dedication from him and the staff at Pickup USA. We are so glad we made this investment with you all, and thank you for everything. Your gym is like my son's second home and has given him the skills and confidence he needs to truly excel at this sport. My son has been coming here about 6 months and it has greatly improved his basketball skills and confidence. He started high school this year and was already promoted to the senior basketball period from the freshman within a matter of 2 weeks. Yes, it's pricey but it's an investment, and a great one for kids that are serious about the sport.
    2 people found this review helpful 👍

  • 5/5 Khoi L. 2 years ago on Google
    Facility: 5/5 - It’s great for a private game. The basketball courts are well maintained, clean, & well mopped. Service: 5/5 - friendly welcoming staff
    2 people found this review helpful 👍

  • 1/5 Darius K. 7 months ago on Google
    great facility but horrible officiating. i’m a 5’8 professional basketball player and i just moved to houston and i heard that this was the spot for good runs. i see that potential but if the same referee(bald light skin cat) is used for every game, save your time and money. True basketball players understand what i mean when i say that officiating matters, it can make a great game terrible and take the fun out of it entirely. long story short.. it was so bad that the opposing team was even standing up for me because they too seen how terrible it was. i proceeded to get greeted by some of the guys after i played and they told me they don’t blame me for not wanting to come back.. and this was all on my first day ever.
    2 people found this review helpful 👍

  • 3/5 Life I. 9 months ago on Google
    I wish I can give 0 very bad management 2 days per week training 1 hour bunch of kids unlimited age with one coach. The worst part they are scamers ,please don't even try wasting your time and your money
    2 people found this review helpful 👍

  • 5/5 Ozzie G. 5 years ago on Google
    This is my new hooping spot in Houston! I love this place. Clean courts and awesome customer service! The General Manager Dreanna is fun and makes sure everyone is happy and having a good time.

  • 5/5 Melanie H. 4 years ago on Google
    GREAT FACILITY! The staff is super friendly and attentive. The court is cleaned and neat with a lot of equipment. UPDATE: Just threw my son a birthday party here! The best ever! Toya, Hennessy, & Lou were amazing! The kids had a great time. The adults loved the facility. It was awesome! Will definitely be back here!

  • 5/5 John 1. 5 years ago on Google
    A great place for everyone. All ages and cultures. They have some intense training sessions, but it's not needed. The officiated games have been quick and fun so far. Some of the folks that work there also play there, and they are professional and upbeat. Not to mention they have a beautiful weight lifting area, just big enough for the size of the place. This place is a blessing to the community.

  • 5/5 Klassy Curves By K L. 1 year ago on Google
    Took my kids to tryouts here and Carlos helped them and gave us great customer service

  • 5/5 Yessica I. 4 years ago on Google
    This is a really good option for someone loves basketball. They have a 4 court and a gym area. Personally, I really enjoy the shooting machine, that was so funny


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