1/5 Kelton W. 4 years ago on Google
I
love
the
game
and
even
though
I’m
not
as
committed
as
I
once
was,
every
now
and
then
I
just
feel
an
urge
to
hoop.
Did
some
googles
and
decided
to
try
this
Gym.
Detailing
my
experience
of
horrible
customer
service....if
I
could
give
0
stars
I
would
because
I
was
not
granted
access
to
utilize
the
facility.
I
walk
into
the
facility,
after
signing
up
for
a
free
guest
pass
online.
I
was
greeted
by
being
asked
“do
you
need
help?”
I
explain
how
I
signed
up
for
a
guess
pass
and
I
was
just
looking
to
hoop.
I
am
then
instructed
to
sit
down
and
fill
out
a
form.
While
doing
as
instructed,
I
hear
someone
mention
a
“declined
card”
in
the
background,
then
I
am
asked
“your
card
is
not
going
to
decline
is
it?”
I’m
immediately
confused
because:
1)
I
was
not
at
all
listening
to
the
conversation
being
had
between
staff
members,
2)
I
had
just
sat
down
and
had
not
even
pulled
out
a
payment
card,
3)
I
thought
I
had
a
free
guess
pass,
4)
We
had
not
yet
discussed
anything
about
the
facility.
After
I
gave
a
look
of
confusion,
the
gentlemen
begins
to
ask
me
question
about
myself
and
why
I
had
come
to
the
facility.
I
responded
with
info
about
myself
and
I
again
mentioned
how
I
was
just
looking
to
hoop.
The
gentlemen
pulled
out
a
folder
and
begins
explaining
the
cost
of
the
membership
and
enrollment
fee.
Again,
I’m
confused
because
we
had
yet
hardly
discussed
anything
about
the
facility
and
I
had
no
knowledge
of
what
I
was
being
asked
to
pay
for.
He
then
explains
that
the
gym’s
goal
is
to
service
those
who
are
seriously
looking
to
improve
their
game,
which
I
understand.
He
mentions
how
people
come
in
to
do
drills
and
utilize
cones
and
really
get
to
work.
I
had
only
come
to
hopefully
get
in
a
few
full
court
runs,
or
at
least
get
some
shots
up,
so
I
didn’t
fit
the
“cone
drill”
category.
But
then
he
suggest
we
take
a
look
around
the
gym...
In
the
gym
there
were
about
7
young
men
leisurely
shooting
for
change.
No
cones
or
drills.
Pretty
much
exactly
what
I
was
looking
for.....Once
again
I
find
myself
confused,
this
time
because
I
did
not
see
the
cones
or
drills
he
just
explained.
As
we
walk
out
the
gym
I
mention
how
I’m
not
prepared
to
sign
up
for
a
membership
today,
and
before
I
could
finish
The
response
I
received
was:
“No
one
is
prepared
to
purchase
a
membership.
People
want
to
come
in
and
play
in
the
AC,
but
the
AC
costs,
that’s
why
they
hired
me.
If
people
just
want
to
play
they
can
go
to
the
park
and
play,
but
they
will
sweat
a
lot,
so
what
do
you
want
to
do?”
....I
walked
to
the
door
and
left...
The
gentlemen
representative
seemed
to
possess
an
uneasy
attitude
toward
my
nonchalant
presence.
He
implied
that
if
I’m
not
working
to
be
competitive
or
get
to
the
next
level
then
I
should
just
“go
to
the
park.”
I
was
under
the
impression
that
the
pass
I
signed
up
for
allowed
me
a
day
to
experience
the
facility.
I
was
even
prepared
to
purchase
a
day
pass,
or
submit
funds
to
utilize
the
facility
for
the
day
(If
given
the
option).
However,
after
receiving
poor
customer
service:
being
asked
if
my
card
would
decline,
and
being
mislead
about
what
actually
goes
on
in
the
gym,
I
realized
this
is
not
a
facility
I
would
willingly
give
my
business
to.
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