1/5 Katie S. 2 years ago on Google
I
was
very
excited
when
I
joined
this
gym
after
moving
from
CO
to
TX.
I
have
been
doing
Crossfit
on
and
off
for
15
years,
and
have
always
found
it
to
be
a
fabulous
community.
I
did
a
Paid
in
Full
membership
at
the
beginning
of
the
year,
to
kick
2021
off
right.
Unfortunately,
due
to
things
opening
back
up
and
changes
at
work,
I
started
traveling
2X
a
month
almost
immediately
after
that.
Things
have
been
uncertain
for
many
people
during
this
pandemic
time.
I
approached
the
gym
about
changing
my
membership
in
April
to
something
more
beneficial
on
4/19
with
the
Coach
that
signed
me
up.
I
was
paying
$80/class
at
the
frequency
I
was
able
to
attend,
so
it
just
wasn't
making
sense.
The
owner,
Betty,
told
me
the
main
thing
was
that
they
didn't
want
to
lose
me
as
a
member,
which
I
really
appreciated!
I
went
home
that
day
thinking
everything
was
resolved,
and
that
I
just
needed
to
send
a
summary
email.
I
emailed
Betty,
but
received
a
response
from
Stella.
She
honestly
made
me
feel
like
she
couldn't
care
less
about
keeping
me
as
a
member.
I
had
followed
up
every
couple
days
for
a
week
with
the
trainer
that
signed
me
up
in
regards
to
changing
my
membership,
and
even
came
in
for
2
workouts,
thinking
we
could
finalize
changes
in
person.
I
offered
to
give
punches
on
my
card
for
those
workouts,
but
my
trainer
told
me
that
it
wasn't
a
big
deal.
I
wanted
to
switch
to
a
10X
@
$200
punch
cards
until
my
schedule
normalized.
It
took
until
5/7
to
get
resolution,
and
I
was
told
by
Stella
at
that
time
that
they
would
switch
my
membership,
but
were
going
to
charge
me
for
the
month
of
May
because
I
asked
to
switch
my
membership
too
close
to
the
end
of
billing
cycle
(?).
OK...
How
many
days
does
it
take
to
discuss
a
client's
membership?
5
minutes?
Their
inability
to
effectively
communicate
with
each
other
cost
me
$165
extra.
To
summarize,
Stella
had
the
choice
to
gouge
me
for
the
$165,
or
take
$200
for
a
punch
card
plus
future
business.
She
chose
the
$165...talk
about
stepping
over
a
dollar
to
pick
up
a
dime.
On
a
separate
instance,
Stella
offered
a
recovery
drink
to
a
classmate
to
try
for
free.
He
later
saw
she
had
charged
his
account
for
the
$4
drink.
CHEAP,
CHEAP,
CHEAP.
Not
what
I'm
used
to
in
the
Crossfit
Community
after
being
a
member
at
4
different
gyms
over
the
15
years
I've
been
going.
My
advice
is
to
skip
H-Town...there
are
several
other
Crossfits
right
in
this
neighborhood!