5/5 Kimberly S. 1 year ago on Google
I
frequent
this
cafe
in
the
Rice
Village
several
times
a
week
and
come
across
different
employees.
This
morning
was
the
one
of
the
worse
two
I’ve
experienced.
I’ve
seen
these
two
before.
Today
is
6/24/2022.
The
two
young
ladies
that
were
working
the
counter
this
morning
(especially
the
one
making
the
coffee)
we’re
not
friendly
at
all,
they
never
are.
First
of
all,
when
I
walked
in
neither
of
them
spoke
(no
good
morning,
no
hello,
or
thank
you
or
goodbye
when
I
left).
I
placed
my
order
and
the
one
making
the
coffee
hands
me
my
cup
with
the
coffee
all
the
way
to
the
top.
No
fault
of
hers,
I
should
have
told
her
leave
room
for
cream.
Even
though
I
knew
the
coffee
would
taste
watery
I
went
ahead
and
added
my
cream
and
tasted
it
anyway.
It
was
watery.
I
asked
her
if
she
could
remake
it
and
she
offered
to
pour
out
some
of
the
coffee,
and
I
explained
that
wouldn’t
affect
the
flavor
of
the
coffee
and
if
she
could
remake
it.
I
asked,
not
demanded
because
I
knew
I
should
have
said
something
before
she
made
it.
I
guess
I’m
spoiled
by
the
other
crew.
So
she
remade
it,
reluctantly,
and
filled
the
cup
halfway
(really?)
so
I
added
my
cream
and
left.
The
coffee
was
awful.
To
add
to
it,
she
was
very
friendly
and
chatty
with
a
gentleman
who
came
in
and
talked
about
going
to
night
clubs.
The
guy
stood
there
a
cursed
a
couple
of
times
(f-bombs),
which
was
so
rude.
But
she
still
carried
on
her
conversation
with
him.
I
wrote
this
because
I
was
upset
with
the
level
of
customer
service,
not
to
get
anyone
fired.
I
go
to
Felini
because
of
the
gentle
and
soothing
atmosphere,
which
I’m
sure
the
owner
prides
herself.
I’ve
met
the
owner
a
couple
of
times
and
I’m
sure
would
not
appreciate
this
behavior.
UPDATE
***On
6/29/2022
I
received
a
call
from
the
cafe
manager
who
advised
that
he
read
my
review
and
wanted
to
apologize.
I
appreciated
his
phone
call
and
for
even
taking
time
to
read
my
review.
For
that
alone
I
take
back
the
two
stars
and
give
a
5.
Generally
the
staff
is
very
nice
but
I
don’t
know
what
was
going
on
that
day.
I’ve
calmed
down
since
then
as
well.
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