Planet Fitness image

Planet Fitness

Gym Fitness center Spa Personal trainer Physical fitness program Tanning studio

😠 This place is a disgrace. The two lat pull-down cables have been broken for over three weeks and they look at me like I’m crazy for thinking they should be repaired. Most of the other equipment is either broken or missing. Even at $15 per month, it’s too much. People often mention clean, staff, location, time, equipment, machines, fitness, workout, facility, locker,


Address

8150 Southwest Fwy Ste U, Houston, TX 77074, United States

Website

www.planetfitness.com

Contact

+1 832-699-8993

Rating on Google Maps

4.20 (1.4K reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: clean (15) staff (12) location (11) time (11) equipment (10) machines (10) fitness (9) workout (8) facility (8) locker (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 T S. 2 years ago on Google
    I tried the gym out today to compare with more premium gyms in the area as well as other planet fitness locations. This is the cleanest and most organized planet fitness location I’ve been to and I have used multiple planet fitness gyms in lots of states; Illinois, Missouri, Texas, Kansas, and Minnesota. The staff was courteous and I was very impressed by the attention to detail by Lorena and Harleigh. Thank you for a phenomenal experience. I will definitely be coming back. My only challenge with planet fitness is the restriction on jump ropes. I think this policy needs to be reconsidered considering the purported dangers of skipping applies to improper use of other gym equipment; especially kettlebells and a lot of the machines used at planet fitness gyms.
    5 people found this review helpful 👍

  • 3/5 Eric L. 1 year ago on Google
    A good place to keep in good condition, but the parking space is worse. Vehicle criminals are rampant in this neighborhood, don't leave anything in your car when you visit here
    5 people found this review helpful 👍

  • 1/5 Stephen S. 4 months ago on Google
    This place is a disgrace. The two lat pull-down cables have been broken for over three weeks and they look at me like I’m crazy for thinking they should be repaired. Most of the other equipment is either broken or missing. Even at $15 per month, it’s too much.
    5 people found this review helpful 👍

  • 1/5 Alexandria K. 9 months ago on Google
    I've been going here for over a month now with my backpack and now I can't bring it as I workout. With how hot it is in that gym I have to bring way more water bottles to keep cool and workout. Second, this place is busy all the time except during graveyard times.
    4 people found this review helpful 👍

  • 1/5 nisij m. 1 year ago on Google
    Gym is full all the time unless you come in 5 in the morning. Make an hour extra waiting time to get bench press on week days. Second, they don’t tell you but they will toss your stuff from locker instead of holding it. Had an emergency and left my stuff on locker. Came back to realize the lock was gone and the stuff inside the locker as well. They said they tossed the stuff(beats headphone, gloves.. etc).. couldn’t even hold off for few days!!
    4 people found this review helpful 👍

  • 5/5 Ikechi U. 9 months ago on Google
    This 5 star is for the homie John at the front desk. He tells guests they did an awesome job as they leave a workout and welcomes people with a smile. Not only that but he always has a positive attitude. For opportunities of improvement, I would say we need more staff monitoring equipment so it isn't all occupied by one client especially during peak hours. Thanks PF
    3 people found this review helpful 👍

  • 5/5 ASANTEWAA P. 4 years ago on Google
    Absolutely love the atmosphere. No judgement zone for real. Cool place not just the look but the feel as well. The hydro chair gave me life. Had a great time there with my oldest daughter who’s very motivating for inviting me.
    2 people found this review helpful 👍

  • 3/5 Abi L. 1 year ago on Google
    I’ve been coming to this gym for almost two years now. Haven’t had a problem until recently. Idk if there was a management change or what but I feel like the cleanliness of the gym has gone down tremendously. It’s been two days with no paper towels, the woman’s restroom is dirty and there’s always weights everywhere like they weren’t put up. a lot of the machines have also been breaking down recently and it seems like the out of order sign is just there with no signs of it being replaced, for example there are always 2 or 3 stairmasters with out of order signs.
    2 people found this review helpful 👍

  • 5/5 Lovelyn E. 1 year ago on Google
    The staff at Planet Fitness are so friendly and welcoming that I knew I would love it as soon as I walked in. They immediately put you at ease. The gym's surroundings and equipment are constantly maintained spotless! Absolutely no dust! And I appreciate that each piece of equipment has clear instructions for use put on it so I don't have to ask questions before using it. Overall, it's a beautiful and lovely spot to be! Planet Fitness is fantastic.
    2 people found this review helpful 👍

  • 5/5 Robert F. 1 year ago on Google
    I went to planet fitness a few days ago to fix a problem with my billing and had few concerns about this guy hogging up two machines at the same time so I spoke to assistant manager Elizabeth ( the blue hair lady) she fixed my debt card issue and spoke to the guy about using two machines at the time. What made me want to write this review was the way she took care of my problem like she really wanted to help me and how she was helping a Spanish speaker at the same time . She is the definition of real customer service. There needs to be more people like her
    2 people found this review helpful 👍

  • 1/5 Angel S. 1 year ago on Google
    Rude employee black lady working on counter December 28th 2022 at 9:25pm. She states that I can’t have my backpack with me in the treadmill ok, so I put it hanging to the side but still not ok, I put it in the counter on the treadmill and still not fine. She states I need to leave it in the locker or in my car. My backpack has my wallet, AirPods, valuables that I don’t want to carry in my pockets or risk in my car. I also did not have a lock to use for the lockers. I was given no solutions. I’m guessing I’m supposed to buy a lock from them and use that instead and give them profit? My issue with that is that I saw plenty of other people with purses and backpacks to the side of them or behind on the floor. Why was I picked out to have rule enforced I then asked her for a copy of my account summary and she told me the printers don’t work and she can’t email them to me and I have to call tomorrow for a manager I am a black card member and honestly is it not worth it. The black lady on the counter december 28th at 9:24pm gave me a horrible customer experience Not to mention black card guests can not use any of the massage chair perks. The location is filthy with trash in the cup holders, and the Locker room is always in shambles I honestly can accept that but I think this location needs to work on certain employees customer service skills mainly that woman.
    2 people found this review helpful 👍

  • 5/5 spicytee Oris (. 5 years ago on Google
    Great Gym. No Judge Zone! Wooooooaaah!!!The Trainers and the Staffs are nice. It’s always clean and calm even at its busy periods. Fantastic Classes too, you can pre registered for the classes on your Phone through their website or App or just show up. I’m loving it so far. 👍🏾👌🏾
    1 person found this review helpful 👍

  • 1/5 Hamza i. 1 year ago on Google
    I have been a member of this gym for the past two years and had a generally positive experience until recently. Unfortunately, I have noticed a significant decline in the gym's cleanliness and overall maintenance since 2023. The gym now seems to be in a constant state of disarray, with equipment often left uncleaned and scattered around the floor. When I attempt to clean the equipment myself using the paper towel dispensers, they are frequently out of stock or completely empty. Moreover, I have also noticed a decrease in the quality of customer service from the gym's employees. They used to be friendly and helpful, but now they seem distant and uninterested in assisting members with their needs or concerns. This deterioration in service has left me feeling disappointed and frustrated, and I have decided to begin looking for a new gym to continue my fitness journey. I hope that the management of this gym takes notice of these issues and makes improvements to provide a better experience for their members in the future.
    1 person found this review helpful 👍

  • 3/5 Mike P. 1 year ago on Google
    I am a member and I noticed that you have a machine broken for over than 2 months! That is negligence and a lack of respect to the members .Why would take that long? I can only think about in a bad management .
    1 person found this review helpful 👍

  • 5/5 ACA K. 8 months ago on Google
    Everyone speaks and I know that it takes teamwork to keep the facility clean. And so therefore, I know that teamwork has to be this locations #1 priority because it is always clean. I also like how they attempt to help you achieve your workout goals. Awesome place and team members and management. Great job Me Larry
    1 person found this review helpful 👍

  • 1/5 FENXX E. 9 months ago on Google
    Be aware I canceled my membership during covid after my contract end & went back because I've been went them since the beginning. Never reserved a email that they was still charging me. Now want me to pay 160 bucks. No way in hell I let them get covid payments when they was close. I didn't complain about that not 1 bite. Gladly I'm paying 20 bucks more for a gym way better 24 fitness with a pool thanks for pushing a loyal customer away 😏
    1 person found this review helpful 👍

  • 3/5 Mashhoud S. 1 year ago on Google
    While the gym is relatively clean.. The parking lot has massive potholes and there is a margarita stand right in front of the gym. Additionally, most people do not put their weights back and this typically ends in weights being put all over the place and not reracked. Extremely frustrating. Especially during peak hours, which seem to be all the time due to the facility being one of the smallest Planet Fitness's I have ever set foot into so it's always busy, regardless of the crowd meter. I don't think it works for this facility. If you're coming between the hours of 5pm and 11pm be prepared to hop into sets with someone else or forget your routine and go with compounds to get the most out of your workout. Most free weights and machines are in constant use, so make sure you let someone know that you would like to join in or be next when they're done. Overall 3/5. I've seen much worse, they keep it clean atleast.
    1 person found this review helpful 👍

  • 5/5 Mandy D. 6 months ago on Google
    Awesome 👍😎 Larry and DashA and John 💞❤️ Alyssa and Yaya ❤️ awesome girls Always welcome me ❤️❤️❤️ Larry never seems to forget a face. Awesome manager. Definitely recommend this gym over all others I went before 👍
    1 person found this review helpful 👍

  • 2/5 Armando O. 3 months ago on Google New
    The facility is nice and clean and the employees greet you most of the time when they’re not chatting amongst themselves or on their phones. However, while getting ready by the in the locker room and taking to a gym acquaintance, a cleaning lady practically started sweeping close to our feet without letting us finish getting ready to leave for our workout so we just stepped aside for her. Soon after, she comes back and says in a rude tone that she said to us in Spanish for us to move out of the way because she needed to finish cleaning the floor. I immediately answered back to her that we were not paying a monthly membership to be rushed nor talked to in that manner. That we were paying members and that she was the employee. She mumbled something in Spanish and stormed out of the locker room.
    1 person found this review helpful 👍

  • 3/5 Krieg D. 2 months ago on Google New
    By far, it is the worst location I've visited. Rust on the equipment, not maintained, no "out of order" signs on the 3 of the machines I attempted to use. One of the hand dryers is not functioning. The most over staffed location as well. At other locations, I've seen 1 person manage the desk, refill the bottles, sweep, dust, and manage signs. But here, there's 6 worthless people in a daze, more concerned with making sure you scan in than actually greeting you in or wishing you well on the way out. Of course there's going to be some generic response from some remote "manager" requesting that i let a supervisor on site know of the issues at this location. And i say, "No" it's not my responsibility. You get your staff in line. The only notification I'd let know of the unsafe environment here will be OSHA. Consider yourself on notice.
    1 person found this review helpful 👍

  • 5/5 Jamir W. 7 months ago on Google
    Larry the club manager is AMAZING! Will go to the moon and back for you if need be! Very pleased with this location and Larry is everything a manger should be! Also Alyssa helped me out beyond reason as well!!! Couldn’t be happier!

  • 5/5 Frankie F. 3 months ago on Google New
    The young man who assisted me named John Cruz was super helpful and made my experience here very worthwhile. I left with a newfound joy for exercise after one training session with him! Thank you so much! This kid deserves a BONUS or RAISE!

  • 5/5 Lidia R. 4 months ago on Google
    Very nice and clean. Very friendly staff has improved a lot 👏 . Area not so safe as I got robbed ( my mistake for leaving my belongings in my car even with my car locked!), so please take your belongings in!!!

  • 5/5 Virginia G. 4 months ago on Google
    Great club. The 30 minute circuit lets you get in and out with a total workout. If you want to do more they have equipment for whatever you want to focus on. Everything is always exceptionally clean. The whole staff works to keep it fresh, even the manager.

  • 1/5 Al H. 4 months ago on Google
    The staff is not helpful, when speaking to one employee they smelled of marijuana, members use the.machines to sit on their phones instead of exercising. Very low value for the money.

  • 5/5 n b. 6 months ago on Google
    The staff has been very courteous, professional, and receptive to any needs or concerns. Whether it’s staff and management they go out there to make sure you’re feel welcomed. The facility is clean and everything I look for in a gym. The gym itself helps me accomplish my fitness goals. The facility has everything i look for a gym. They go above and beyond. It’s is clean , friendly , and professional environment.

  • 5/5 Vzoom S. 11 months ago on Google
    Great staff they’re always available to help even on their busiest time! Especially Alyssa and Yajaira they made me feel very welcome and answered all my questions in a superb manner! 10/10

  • 5/5 alexander b. 1 year ago on Google
    The assistant manager Derrick goes out of his way to help you. The gym is always clean. The younger ladies behind the counter are always friendly. My only complaint, and this is EVERY PF LOCATION for the last year... These gyms are just uncomfortably over crowded. Its actually more impressive how clean and organized the club is when you consider the over crowding.

  • 4/5 Lynn D. 1 year ago on Google
    This location has a welcoming atmosphere. Staff is helpful and everyone I've met is friendly. My primary location is closed for the moment, but nice substitute.

  • 5/5 fidel o. 1 year ago on Google
    I am always greeted as i soon walk in with a smile and goodmorning by Liz. Facility is always clean and weights are picked up. Its a pleasure to go to this facility.

  • 1/5 William P. 1 year ago on Google
    My son gave 2 credit cards to use for auto- pay monthly for his membership. When the first card didnt go through, they used the second card to charge the monthly fee and a late fee. They did this for several months even though rhe second card worked. We called and no assistance and no offer to refund the bigus late fees Beware of this place, cash only!

  • 2/5 Claude M. 1 year ago on Google
    Why is open 24hr if it is now 2 am and there is no one working at the front desk??. Am here waiting 20min to buy a water .I even made the phone sound and not one come !

  • 4/5 Daniel M. 1 year ago on Google
    I have been coming here for some time. The staff and amenities are great. The machines are kept up with for the most part, outside of half of the stair masters being out of commission for over a month.

  • 2/5 Lorraine 1 year ago on Google
    I gave the second star because I do find Planet Fitness to be a good company overall, but this location is a huge disappointment. DISGUSTING trash-filled parking lot with broken glass seems criminal. 2 out of 4 machines I used are in dire need of repair or replacement. If I ever go back I'll post more, but I think I'll be taking the longer drive to the clean and well-tended Garden Oaks location

  • 5/5 Holister J. 1 year ago on Google
    If I could, I would give this place 10 stars. Everything from the facility to the workouts and coaches is amazing. From the moment you step foot in the door, you're instantly welcomed and treated like an old friend.

  • 5/5 Archie S. 1 year ago on Google
    I only made it a little less than a year before I just got too busy, but they do a fantastic job of creating a helpful environment for getting fit for beginners and experienced trainers alike. All the staff are excellent and helpful.

  • 3/5 alvaro q. 1 year ago on Google
    I like this place, the issues is in the locker room, after a good workout I would like to take a nice hot shower, only thing is that this place only has 3 showers (1 of them is handicap and 1 of them is missing a shower head so its unusable) you have 100 plus people here and a lot of them take showers. 3 showers is not enough. I have to wait sometimes 30 to 40 mins for someone to stop using the shower.

  • 5/5 Justin H. 1 year ago on Google
    Words cannot begin to describe this gym. The atmosphere is well above any other I’ve ever been to. The selection of weights, bars, machines, and plate loaded equipment is vast and always improving.


Similar Tanning studios nearby

Planet Fitness image
1
Planet Fitness
Gym
👍👍 Excellent Customer Service! See Fatima when you interested to join - really great person with lots of knowledge. Great staff and is very clean. Good gym to work out and very good for improving healthy lifestyle.. i love their hydrodynamic massage machines lol
4.30 (999 reviews)
Fitness Connection image
2
Fitness Connection
Gym
👍👍 I have been coming to Fitness Connection since April and I'm glad to say that I lost 30 lbs. It's a really big and nice gym. The perk is that they have a sauna. This gym also have many machines and cool classes. The workers there are really nice and knowledgeable. This gym is a keeper.
3.60 (970 reviews)
LA Fitness image
3
LA Fitness
Gym
3.60 (876 reviews)
Last updated:
()