Honestly, not even sure where to begin here. When this place opened up, the gym was nothing short of five star. Now; half of the gym equipment is either defective in some manner or has an out of order sign. These problems go on for a minimum of a month in each instance. Showers are broken or have reversed heat and cold every other stall. The amount of people has skyrocketed. So if you want to bump shoulders with everyone as you attempt to work out, or have naked people right up on you in the locker room, then this is the place for you. Gym etiquette here is all but non existent. People shouting obscene conversations back and forth to each other in the exercise areas in true "college bro" culture. Towels and trash everywhere you look as if everyone thinks their mom works here and cleans up after them. People spending time hanging out on machines or scrolling social media instead of exercising. Can't enter the locker room without getting hit with the smell of someone smoking weed right before they come in. If this place still has a saving grace, it's that the staff here, for the most part, are all pretty awesome and friendly people.

I've been a member for about 6 years, never done a training session in those years I've been a member , so in may 14 2018 I decided to give it try with a Trainer name Danny. I had the most horrible experiance with this trainer poor communication, also would read my messages and respond a day later often saw him training someone else when it was my day to train. Please think twice before you invest on this trainer. Also I got charge a 2nd 4 session when we bearly had one session in. Before that 2nd charge I asked Danny about it like always ignored my text and BINGO the 2nd charge went through June 4. At that point I was super upset I reached to him about it agin that following Monday his words were " I'm going to look in to it and get reverse " nothing was done two days later I reached out to him and ever since then he has ignored my messages. I called corporate they said to come in and fill a claim they should be able to renbursh me both charges. Marisa manager services kept giving me the run around about she hasn't been able to reach the trainer manager when she should have at LEAST her CELL phone but agin they didn't care. So my last resort was to call my bank to dispute these two transactions.

This was my first time in a Lifetime in many years but it was a great experience. Plenty of equipment and the gym was very clean and spacious

We moved from Villa Sport to Lifetime because of the daycare hours. We signed up about two weeks ago and it was my first time going today for both of my sons swimming lessons. I walk in and made contact with someone at the front desk they were a bit busy and I was advised to come back so I can complete the registration process since it was my first time here(did not get a name for the first employee I spoke to) I took my sons to their swimming lessons and came back to the front desk again. I then noticed the ONLY employee there was busy so I was patiently waited for my turn. The employee while assisting another customer asked me how can she help me to which I told her I needed to complete my registration. Immediately she had a horrible attitude with me and said “Wasn’t Britney helping you?” She’s the manager she said. I had no clue who was Britney because i didn’t ask for her name when I came in initially. She then proceeded to tell me she was busy with another customer and just to complete the registration at a later, yet again! I told her how awful she was being to which she responded “I’m not the only one with an attitude” acknowledging that indeed she had an attitude with me. Horrible EMPLOYEE! For the amount we pay a month this MARGARET EMPLOYEE SHOULD AT LEAST HAVE GOOD CUSTOMER SERVICE! This is completely wrong at so many levels ! There is so much more to this story it’s too much to type on here and I will be filing a formal complaint against this MARGARET PERSON SHE MADE MY FIRST EXPERIENCE EXTREMELY AWFUL BY HAVING A HORRIBLE ATTITUDE AND NOT WANTING TO HELP ME NEITHER! I will be calling to speak to her manager because there was no reason for those actions.

This is a poorly run, unsafe and unsanitary club. They charge $130/month (to only use this location), will raise your membership rate (without notice) on average $15/ year, and have parking lot break ins daily. I was a member who signed up for $70 / month, and after my membership price has almost doubled (seeing no improvements, they only reduced the number of clubs I could visit) I've had enough and will go to a $10/month gym with all of the same amenities, in a safer location, that's open 24 hours a day.

Price has increased to where I’m now paying in the triple digits. If it’s for the renovations, it doesn’t make sense. Changing out brown flooring for another kind of brown flooring? Decreasing mirror sizes in the locker rooms? Taking away adequate space for stretching? I get that it’s a resort style gym, but to be paying $100+? Come on…

That’s not a gym, it’s a club! Amazing experience. Updated experience: From 5 stars to 2. I wanted to join the club, but I had so many questions: 1- Why they charge 2.5% for using a credit card? 🤔 2- Why they charge $50 for using “the outdoor pool”?

I have been a long time member of this Lifetime Fitness club since it opened in 2004. I have never experienced my car being vandalized until yesterday after I was there only 1.50 hrs. on Friday afternoon. I knew about this possibility and there are signs warning us to hide things in our car of value. I didn't have anything stolen because they were looking for one thing drug money. I never leave cash or my purse in the car. I am not sure what made someone want to break my passenger window to access my locked car. I only found my console opened and its contents in my driver seat upon opening my car. I thought it was strange to see this in my driver seat because I didn't even notice the passenger window was missing until I saw the broken shards of glass in the passenger seat. The front desk said they knew about the incident, but never alerted anyone in the club. I thought they could have made a general announcement on their speaker system to alert the owner beforehand that there was a vandalized car issue even though they did not know the owner of the vehicle. While they do have some part time security there, it is not a sufficient presence to deter this activity. And unfortunately, it happens often at this club because of the number of homeless drug addicts is high in the area. They in the area living under the Freeway bridges close by where they stand and collect money for their drugs. I am saddened to say that I won't feel safe there any more and will not go back to this Lifetime Fitness location. Even with my auto insurance helping, the cost of damages to my vehicle, this is still a $500 deductible that I must pay. Makes for a very costly trip to the gym for me that I can not afford to repeat.

Got my membership about 2 months ago. Haven't used it because life got busy. I came in today to get reacquainted but I was met with a not so welcoming attitude. I asked the young lady at the reception desk if she could set up my initial complimentary personal training. I wanted to do the pilates version. Of which I knew would have a tacked on fee. I'm okay with that. She referred me to the app. Then upstairs. I'm not sure what was so difficult with opening up my account and setting me up with someone. There could have been an opening this afternoon. Then she smirked at me as if I was slow. The nerve. I spend good money at this place to not feel like a bother. When I first came and opened a membership a different more welcoming young lady was keen on helping me feel comfortable and at home. Compliments to her and I wished I had her smile during today's experience. I should have posted a positive review for her. I think it's best that I cancel this membership and try out the new EōS. It's closer, cheaper and I'm sure they would be more than happy to welcome my money and physical fitness goals.

Great gym. The staff is very helpful and we love the amenities. There are 3 pools, a sauna, a hot tub, a salon, a restaurant, a networking area/lounge, a gym, a children's area, changing rooms, and a rock climbing wall on the first floor. The second floor has amazing, clean areas for different types of workouts, prepped and ready classrooms, yoga studios, and more. The outdoor pool area is super spacious and has great space for laying out, swimming, and a cafe. They have towel service and so much more. Great environment. We visited during the early afternoon, and it was not crowded at that time. We are excited to join.

I would give a zero if I could!!!! They are liars and will not bother to hear you out. When we signed up for a membership they had 2 basketball courts. They took one down and the other one is taken for summer camp! I have a teenager and a husband who play basketball defeats the purpose of why we signed up. I asked if maybe we could have access to other gyms with basketball courts with a discounted price because of the unexpected and inconvenience they caused they said NO! I asked if our bill would be adjusted because Of this change I was told No! Then she goes on to tell me price is not base on amenities only access, so when I asked to upgrade me to a different gym she gave me a quote of $409 and when on to saying the price was high because of amenities… like hello you’re contradicting yourself!!! Overall, it’s extremely crowded now they don’t keep it clean like other locations. Stay away. There’s other options like SPORTS VILLA and way nicer then lifetime!!!

Best best to be and to be treated. OUTSTANDING STAFF and customer service...just all around great vibes with everyone we meet!!! So we'll worth the membership always!!!

I’m the security guard for today , I got the Avacado Crisps They are a 7/10 I also got the Cali chicken sandwich no meat extra mayo & I added egg 9/10 The guys that are working in the cafe their customer service is a 10/10 Very helpful! Also the people in the front ( concierge ) good job ! Very friendly

Ms. Stella does an amazing job to the women locker room. Showers, floors and towels are always well kept and available. The lock room is always clean when I visit.We have brief conversations encouraging one another. In my opinion, Ms. Stella add value to the customer service at the Willowbrook LT. I enjoy working out at this facility.

Amazing facility! Had all the equipment I needed, definitely joining.

My family recently joined Life Time Champions and it has been amazing! Ricky is the absolute best. He helped get us set up and is very knowledgeable, kind and helpful. There is so much to do here and the facilities are expansive and clean. The classes are incredible- the barre class with Tasha will kick your butt!

Great gym facilities and lots of equipment. You will always find a machine to work. Plenty of classes too, including a good variety of Silver Sneaker classes for seniors, more than at other fitness places. In the end this is the reason we signed my dad up at this gym. I was a little put off by the phone manners and lack of information when I called to ask about available classes. Other fitness locations were much friendlier over the phone. LifeTime reception personnel, however, were friendly and open and helpful once we got there in person.

I like this gym. It's very clean and the equipment is always working. The staff does a great job of providing a friendly, clean and welcoming environment. It can be pretty crowded at any given time but that just tells you how many people want to workout here. The only downside is the off brand cross fitters take up most of the space in the morning and the coaches will kick you off the squat racks to make room for them. The other thing is the basketball court is pretty much useless, they dont offer balls and they're down to just the one court because they turned the other half into pickle ball?

Made an appt for a tour today as I was checking out several different gyms. Had the best experience with my "tour guide" Ricky. Very friendly, courteous and thorough with explaining to me all the different areas and how the equipment was used and all the special features and classes that they offered. So I ended up joining and I'm really looking forward to coming here and getting back in shape.

I love lifetime. This one is cool. A little older. Older crowd as well. It's overall cool. It is the closest one to my house. Cypress location is much more updated with more hip classes.

I went as a guest but this gym did not disappoint. Staff was professional and the yoga class I joined was fantastic. My daughter enjoyed her time in the kids' care area. It is expensive to join but if you're looking for a luxe workout scene that always smells like a fancy hotel then this is a great choice!

Great gym. My only feedback is to inspect your have on the floor that seem to be cleaning or making sure towel bins are not full. Sometimes you see 1-2 walking in circles, talking to each other with no sense of direction or no pride in making sure gym is well maintained. Gives the vibe of not properly instructed to do a task. Overall great facility.

One of the nicer gyms in the area. There are a variety of classes available. Family friendly and responsive to requests. I really appreciate their parents night out. My 10 year old son also now loves the classes. It is a really nice gym with lots of options but it does come with a nice price tag.

We love this location. Such friendly staff and our 8 year old lives the classes. Had our hair cut by Jocelyn today and absolutely loved her.

Love it here. It's pricy for sure but i guess you get what you pay for. Many classes with different schedules. Updates gym equipments. Nice instructors and friendly staff. But they do have extra charge for outdoor swimming pool, basketball court, credit card payment .. etc so it's not one price for all

Twice within the past four days I have gone on line to schedule a tour of this club. On both occasions, I was told by the concierge that no one was available to give me the tour. I contacted the corporate team twice, and both times was promised that someone from the club would contact me to arrange a tour. This has yet to happen. Do they not want my business?

Update 29/04/2022 . I will keep the 5 star however something unusual happen today I could not find the jumping rope and I was really annoyed because I had to change my working out routine. I have asked one of the staff he was kind enough to look around but could not find it as well. Please replace them. keep up the good standard this gym had else people will have no choice but to change location (Advice). However management is great 👍

Staff is super friendly, especially the front desk. Locker room is always clean. I haven't been upstairs yet, but I would be surprised if it wasn't fantastic. I go to swim, and that part of the gym is wonderful.