1/5 Samara F. 9 months ago on Google
Looking
at
all
the
previous
reviews,
there
is
clearly
a
trend
of
horrible
management
and
care
delivery
at
this
center.
We
are
absolutely
disgusted
and
appalled
at
the
incompetent
level
of
care
and
disrespect
we
received
at
this
center
today.
Having
worked
with
other
TCH
network
locations
and
providers
for
decades,
it
was
so
disappointing
to
see
how
select
nurse
staff
and
their
lead
administrator
of
the
emergency
center
handled
our
case.
If
you
have
a
child
in
need
of
immediate
medical
care,
I
urge
you
not
to
even
consider
coming
here.
Please
go
to
another
location
for
your
child’s
own
safety,
adequate
care,
and
respect
to
you.
This
center
and
the
incompetent
staff
we
dealt
with
do
not
exemplify
the
promised
values
of
Texas
Children’s
Hospital.
Our
child
was
brought
in
at
1pm
because
of
dehydration
and
a
requested
order
by
his
pediatrician
(who
is
a
TCH
pediatrician)
to
receive
immediate
IV
fluids.
We
received
no
care
for
a
total
of
4
hours.
During
this
time,
we
requested
multiple
nurses
and
admin
to
attend
to
our
son
given
his
declining
status.
His
fever
was
shooting
up
and
he
was
going
in
and
out
of
consciousness.
Despite
informing
everyone
on
the
floor
about
his
condition,
we
were
rudely
told
by
their
charge
nurse
that
there
is
nothing
they
could
do.
We
had
to
be
the
ones
to
ask
for
any
type
of
medication
let
alone
the
fluids
he
needed
to
be
given.
Absolutely
nothing
was
given
for
4
hours.
They
gave
a
fever
reducer
after
us
practically
begging
them
to
do
so.
After
seeing
our
son
in
this
position
and
getting
no
response
from
the
staff,
we
asked
to
speak
with
the
doctor
and
find
out
what
was
going
on.
They
were
extremely
rude,
disrespectful,
and
had
no
interest
in
helping
our
son
or
the
situation.
It
was
as
if
they
were
being
forced
to
care
for
our
son.
The
lead
administrator
tried
to
threaten
us
and
shut
down
our
legitimate
questioning
by
bringing
in
their
security
simply
because
we
asked
them
to
provide
an
update
on
seeing
the
doctor
given
our
son’s
faltering
state.
Asking
for
more
information
after
4
hours
of
neglect
is
not
a
security
problem.
We
were
in
fact
told
by
our
nurse
to
stop
asking
questions
and
bothering
her
while
our
son
was
suffering.
What
kind
of
indecency
and
unacceptable
patient
care
is
that?
Shows
how
they
could
care
less
about
doing
the
right
thing
and
instead
try
to
cover
up
their
malpractices
and
inefficient
processes.
Towards
the
end
when
it
came
to
us
being
discharged,
it
almost
seemed
like
they
were
deliberately
not
coming
to
take
his
IV
out.
It
took
1.5
hours
to
get
discharged
after
the
doctor
gave
the
green
light.
This
is
complete
patient
negligence
and
an
attempt
of
using
intimidation
and
threats
to
shut
down
basic
patient
rights
and
privileges.
We
plan
to
file
official
complaints
with
TCH
along
with
the
Texas
department
of
Health
regarding
today’s
experience.
We
did
speak
with
the
on-site
patient
advocacy
representative
who
empathized
with
us
and
said
she
would
write
a
report.
I
hope
this
review
allows
other
families
to
get
the
care
they
deserve
elsewhere.
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