Pet Supplies Plus Jersey Village image

Pet Supplies Plus Jersey Village

Pet store Pet groomer

Chain carrying natural & U.S.-made pet supplies, plus services such as grooming & adoption. People often mention store, staff, good,


Address

9431 Jones Rd, Houston, TX 77065, United States

Website

www.petsuppliesplus.com

Contact

+1 281-899-8260

Price rating

$ $$$

Rating on Google Maps

4.70 (507 reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 9 pm
  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 9 pm
  • Sunday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (14) staff (11) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Lauren 1 year ago on Google
    Fantastic store! They are always so helpful!! The store smells good when you walk in, and is super clean. I called because I had just picked my pup up from surgery and needed some pill pockets, but their curbside ordering system was not working for me (probably user error). The helpful lady had them waiting at the register for me when I got there so I didn't have to drag my poor buddy all through the store looking for them.
    2 people found this review helpful 👍

  • 1/5 Billie M. 1 year ago on Google
    I've been taking my pet to get groomed here for years. Always happy but today I had an appointment to get groomed and the groomer acts like she doesn't like dogs. This is my second time going to her because she's new. I've tried to make appointments before and it looks like she's always calling in. The last time she groomed him she didn't do a very good job, looks like she needs more training. My dog is very playful, a little naughty, but not bad. He adapts to you if treated right. So anyway I ended up leaving because I didn't feel comfortable with her. If she don't like dogs, then she has no business working there.
    1 person found this review helpful 👍

  • 5/5 Mauricio M. 4 months ago on Google
    I came across Pet Supples Plus when the’Natural’ pet stores started closing down without notice. When I first arrived, I was amazed by the size difference as Pet Supplies Plus was much larger, cleaner and friendlier. I’ve enjoyed how friendly and knowledgeable the staff is here. Today, I came in to do an exchange in dog food as my dog didn’t like the version of Zognature that I got her. The staff was super nice about it and made the entire process so easy. You’ve earned a customer for life!
    1 person found this review helpful 👍

  • 3/5 Karlen R. 9 months ago on Google
    Was disappointed when I came in with my lizard and the cashier didn’t make a single comment about/acknowledge the lizard who was staring at her so adorably Otherwise, insects are always alive and well. They maintain stock well, also.
    1 person found this review helpful 👍

  • 5/5 SURF 1 year ago on Google
    I love this local store. They were able to get me one of coolest & most beautiful Red Tail Boa’s. Thank you. She’s getting big fast, & she’s SO nice to hold.
    1 person found this review helpful 👍

  • 5/5 Jaime S. 3 years ago on Google
    This place does not have the stock that the big box stores like Petco and PetSmart. However, they do have just about everything you need for your cat(s). I do recommend trying Pet Supply Plus due to their good product knowledge and good customer service.
    1 person found this review helpful 👍

  • 5/5 Carina L. 1 year ago on Google
    Had a great experience with Heather at the Jones road location. Very knowledgeable about the dog food options and varieties especially since dog food shortages (Purina Pro Plan shredded lamb & rice). I asked for a call since they were expecting a delivery that day or next. Surprisingly, she called me that evening ! Since they didn't have the Kong lil bites in Natural flavor, I bought the beef. She offered to order the natural flavor, I didn't even know that was an option. Heather is an asset to this store & her great customer service definately shows through. She represents your company very well. Thank you Heather, Carina (Chloe & Nipsy's dog mom)
    1 person found this review helpful 👍

  • 5/5 Mary Y. 1 year ago on Google
    Friendly and helpful staff, always ready to answer any questions you may have. They carry the cat & dog food for my babies at a good price. It's a convenient location with close parking for quick in and out shopping.
    1 person found this review helpful 👍

  • 5/5 Natasha B. 1 year ago on Google
    It was our FIRST time there. The staff was AMAZING. They were attentive and VERY HELPFUL in our needs. Our dog ( King ) loved the store also. I do want to say that when we got there it was close to closing the store we didn't know what we needed so it took some time. We were there past closing. One staff member did let us know they were closing in 2 mins but the one staff member who was helping my husband find a good harness for King didn't rush us whatsoever they were PATIENT with us. You do NOT see that anymore most employees would of rushed us out of the store because they want to go home. So A HUGE THANK YOU to the staff at Pet Supplies Plus!!!!
    1 person found this review helpful 👍

  • 5/5 Erica A. 1 year ago on Google
    The place is really clean, big variety of products and availability of it. A little bit pricey but everything is high quality. I also really liked the bakery window with dog treats. It was also my first time there and the staff members who saw me roaming around all asked if I needed any help. 😊
    1 person found this review helpful 👍

  • 5/5 Sarah H. 10 months ago on Google
    Great staff! Can ask them just about anything with your pets, including our bearded dragon and they have so much knowledge. Super sweet people too! So glad to have them in our neighborhood.

  • 4/5 Diane Z. 4 months ago on Google
    Was nice very friendly and appreciative. Only complaint would be to have more spits abd clearly marked for online order pickup

  • 4/5 Shawn M M. 3 months ago on Google New
    Very friendly staff, could have a little more selection for dog collars and leashes.

  • 5/5 Shinanigans 2 years ago on Google
    Literally made my day their delivery service is second to none . That being said the reason I gave 5 star is thier store manager goes above and beyond to meet expectations of thier customers.. Holistic food being one of the things they keep a priority and that stretches past other pet stores even big name stores we all go to .

  • 5/5 Sonya J. 4 months ago on Google
    They always have what you need. I have a Bearded dragon and they help with supplies, and questions needed. I even got to hold a ferrer (and almost buy one 😂)

  • 5/5 Taja D. 8 months ago on Google
    Always a consistently clean and friendly store. Prices are reasonable. I will continue to shop here for my pets.

  • 4/5 robert f. 6 months ago on Google
    A little smaller inside than expected. Friendly and helpful staff. Wide range of products

  • 5/5 Claude D. 7 months ago on Google
    It's my favorite pet store. Much better than other national chain pet stores. Wide selection of pet supplies and food. Highly recommend.

  • 5/5 Marie M. 1 year ago on Google
    This store was amazing!! I loved the variety they had and especially the workers. Yessica did the utmost while I was there making sure I got the best for my pup. Will go again for sure!

  • 2/5 cherryirises (. 5 months ago on Google
    Their small pet temporary stays are REALLY small. Quality has gone down. Selections are slim, the fish and small animals are needing better upkeep, and customer service is.... slow. 15-20 minutes waiting for feeder fish (I recounted upon getting home and was short about 20 which is unacceptable since they charged me) and they were not accommodating when it comes to coupons because their site won't load and glitches out. It's like they think customers using coupons will take from their pay. I want to assure them that it has no effect on your income. I haven't had this problem at other locations. ⭐⭐❌❌❌

  • 3/5 Elie A. 1 year ago on Google
    Their groomer Alexis didn’t pay attention to what i asked her to do with my dog, she did the opposite and even the manager agreed with her which made me so mad because she was saying that i told her to do so when i didn’t.She did a terrible job ,practically shaved my dogs head and he is a shith zu with very long hair. They didn’t even apologize. I will not take my dog to them never again. I’m giving them 3 stars because in the store i always find what i’m looking for otherwise i would give them 0 stars.

  • 5/5 Dallas D. 1 year ago on Google
    Good customer service and always has exactly what I need! My pets are picky eaters so I have to buy some of the brands that have freeze dried raw meat inside and this store almost ALWAYS has good deals on these foods! As someone who is very poor I cannot thank PSP for always being the pet shop I can rely on to save me money while also spoiling my pet ❤️ love this location especially!!! Great selection and same day deliveries come FAST!

  • 5/5 Yah Y. 1 year ago on Google
    Love the selection of clothes treats and toys Always a clean and friendly environment..and the bathrooms 🚻 are honestly the most disinfectant and smells great👍. Thank u PET SUPPLIES and even bigger appreciation to the AWESOME STAFF

  • 5/5 Ren H. 1 year ago on Google
    Wonderful products and team. They are always helpful and the wide selection of premium pet food always makes me confident of what I purchase for my fur children. I'm eagerly awaiting for them to hire a groomer so I wont have to go any where else.


Call +1 281-899-8260 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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