1/5 Joana Y. 1 year ago on Google
Very
dangerous
equipment
and
terrible
employees
offering
disastrous
service.
The
lift
stoped
working
for
long
time,
and
when
it
restarted
again,
the
speed
was
faster
than
normal,
one
of
my
kids
fell
from
the
lift,
and
when
we
arrived
the
top,
the
lift
was
not
able
to
slow
down,
my
other
kid
fell
again,
the
lift
didn’t
stop
in
this
emergency
situation.
My
kid
was
crying
while
the
chairs
keep
moving
next
to
his
head.
It
was
lucky
he
got
down
without
injury.
We
were
the
last
family
taking
the
lift
before
they
completely
shut
it
down.
Then
they
started
T
bar,
my
kid
was
not
able
to
use
the
T
bar.
My
husband
got
the
information
from
the
staff
that
the
lift
won’t
be
fixed
today
and
we
can
get
refund.
We
climbed
the
hill
and
changed
clothes.
In
total
we
were
skiing
for
about
two
hours
(including
climbing
hill
and
waiting
on
broken
lift)
whilst
we
paid
for
four.
But
we
were
told
no
refund
can
be
offered
as
the
lift
just
started
working
again.
After
more
than
half
an
hour
changing
and
unpleasant
experience,
kids
had
no
mood
to
ski
any
more,
so
we
asked
if
we
can
still
get
the
refund
as
they
promised.
The
staff
Viktoria
rejected
and
very
unpleasantly
asked
us
“just
put
on
equipment
and
go
back
to
ski
for
half
an
hour!”.
She
actually
was
the
person
who
said
the
lift
won’t
be
working
anymore,
but
she
couldn’t
have
any
understanding
of
small
kids
who
had
frustration
on
the
lift,
T-bar,
climbing
and
changing
were
exhausted.
We
were
not
robots,
no
mood
for
ski
at
all,
and
won’t
come
back
here
anymore!
The
lift
is
definitely
dangerous,
and
staff
couldn’t
care
less
of
consumer
experience.