2/5 Simon H. 1 year ago on Google
Compared
to
other
Hilton
hotels
not
as
nice
as
expected.
I
would
have
expected
that
most
Hotels
would
have
renovated
their
rooms
after
the
covid
season,
however,
in
this
hotel
the
room
floor
is
in
a
bad
condition,
the
room
door
as
well
as
the
door
to
the
neighbor
room
have
gaps
so
that
you
can
hear
the
neighbors
talking
and
the
silicon
in
the
shower
looked
black
/
moldy.
The
check-in
process
was
slow
and
you
always
have
to
keep
in
mind
to
tell
the
staff
that
you
are
a
member
of
Hilton
before
you
place
your
order
rather
than
the
staff
asking
you
if
you
are
a
member.
Those
you
won't
enjoy
the
member
benefits
if
you
forget
to
mention
that.
The
pool
in
general
is
nice
and
we
really
enjoyed
being
there,
however,
they
forgot
our
small
food
order
and
delivered
it
after
asking
when
it
started
raining.
This
was
45
minutes
after
we
placed
our
order.
The
service
at
the
roof
top
bar
was
also
rather
slow.
On
Saturday
evening,
we
wanted
to
enjoy
the
buffet
dinner
which
served
all
kinds
of
food
and
looked
really
delicious.
It
seemed
like
that
the
meat
wasn't
well
prepared
/
cooked
as
it
was
lying
outside
in
hot
temperatures
and
was
more
or
less
medium
rare
to
rare
delivered
on
the
plate.
At
5am
in
the
morning
I
woke
up
with
stomach
cramps
and
had
to
vomit
which
I
think
was
from
the
food
we
had
this
evening,
following
symptoms
which
indicated
food
poisoning
lasting
for
2
days.
On
our
check-out
we
mentioned
the
food
problem,
talking
to
the
receptionist,
the
F&B
Manager
and
the
Director
of
operation.
Even
tho
they
all
were
really
sorry
about
what
happened,
they
couldn't
offer
us
anything
than
the
"sorry".
I
was
asked
what
I
would
expect
and
I
mentioned
that
they
could
give
us
1
complimentary
dinner,
however,
the
answer
was
that
if
they
would
do
that,
they
would
admit
that
I
got
food
poisoning
from
their
dinner
and
no
other
guest
had
complained
on
this
day.
I
was
also
blamed
why
I
did
not
report
the
problem
on
the
first
day
but
on
the
second
day,
which
I
don't
believe
would
have
changed
the
situation
at
all.
After
looking
up
other
reviews,
it
seems
like
that
this
problem
was
reported
a
few
times
before
on
platforms
like
TripAdvisor.
In
overall
a
bad
experience
as
we
only
planned
to
stay
2
days
in
Hua
Hin
and
we
could
not
do
much
on
the
second
day
of
our
stay.
I
will
anyways
give
2
stars
for
the
location
and
the
pool
area,
as
well
as
for
some
people
from
the
staff
which
took
food
care.
The
missing
3
stars
are
for
the
bad
handling
of
the
problem,
the
long
waiting
time
at
check-in
and
the
time
the
service
took
to
deliver
food
and
beverages.