My girlfriend was in a really bad car accident in which she suffered two broken legs. One of which is not supposed to bent at all. Her first night there they bent her leg. The rehabilitation is excellent, but the care nurses are awful. My girlfriend will sit too long too frequently. Medicines come way late. They're good about asking if she needs anything when they're in the room, but it takes awhile to get back with anything. Worst of all, the nurse tech Eudora, always had an attitude, and it seemed like she really couldn't be bothered to care at all. I'd like to preface this by saying that I understand the nurses are busy, but she needs to be more compassionate. My girlfriend can't even get out of bed by herself.

The therapists were good - they had no doctor on the floor at night; the nurses rarely answered the bell promptly, there was no supervision; I guess their directors were “work from home” as were the other staff. They never answered the phone and sometimes mixed up medications! Family members weren’t allowed to stay the night so that they couldn’t see and report the discrepancies actually going on! My husband got a seizure out there, and I found out from the mother of a man who had been there and later died, a couple of years ago; that they hadn’t taken care of him! Please DO NOT use this facility!

My father spent time here after having a stroke. His care team was phenomenal. They treated him like an adult and allowed him to have input. During his therapy sessions there was some focus on the activities he loves to do. In doing so, he was more engaged in the sessions and doing exercises on his own in his room between sessions. We only have wonderful things to say!

My brother was at encompass for about eight days recouping from a CVA. Nearly every time I visited, him and his bed, were completely wet due to his incontinence, it was obvious no one had checked him in hours. During his time there he was never bathed or shaved his wife had to do that. I don’t know how the staff maintains their employment the care is so substandard, it’s ridiculous. If you want decent care and a staff that cares go somewhere else !!!

Their front desk staff is awful. The treat visitors and patient rudely I felt both were being racist toward me, and my family. Their policies are horrible as well as they were totally unprepared for us the one nurse said she had know idea she was getting a new patient. The staff on admittance were unprepared we waited with the patient in the car 20 minutes until someone became available to take him in! The only redeeming quality of this place is that the physical therapy is good. Food and staff it's terrible.

I was here a year ago after being in a pedestrian car accident. I had a care nurse put me into my bed while my knee was fractured and screamed at me, telling me to move my legs when I couldn’t feel anything from the waist down and had to learn how to walk again. Other than that one nurse, my therapists I had were AMAZING and I cried leaving them once I had gotten better. Very sweet people and I wouldn’t be where I am without them. Also shoutout to my recreational therapist Mike, he was literally the sweetest man ever and introduced me to another patient there like me so i wouldn’t feel alone . Despite these reviews, I’d say this is a pretty good place since I just got there once it had just opened!

Do not pay attention to the previous reviews of this place I promise you this place is five star plus the staff is amazing from the front desk to the doctors they are lovely they care about their patients they care about the patients family they care about getting things right they care about getting the patient back to great health these people are phenomenal do not listen to the previous reviews it is a lie they are a mazing Miss Cynthia the caseworker Miss Janet the nurse Beth the therapist Penny at the front desk nurse Jennifer nurse Vickie i can’t even name all of them they were so AMAZING!!!! We LOVE you all The Vaughn girls!!💗💗💗

I would like to start off by saying that this place is just like many other nursing facilities in general. They have been short staffed and the workers are doing the best they can. What a lot of family members don’t understand is that the staff is only human and they are doing the best that they can. I appreciate the care that my aunt got while she was there and being a nurse myself having to have worked thru this pandemic it took a toll on me. You have people who don’t realize that they aren’t the only patient or family members who don’t realize that their loved one isn’t the only patient that needs care. Things like this coupled with the fact that sometimes the workload is almost unbearable bc of the patient to nurse/aide ratio is why staffing will almost certainly from now on be a problem. I only graduated in 2020 with my BSN and no longer work in facilities because it’s too stressful. Looking at some of the complaints I’m happy with my decision. I want to thank the staff here though, for being so caring and thoughtful amidst this craziness. Please don’t pay attention to these negative reviews. You guys are doing the best you can. Please don’t be discouraged.

They don't follow my request. If I say. No. Vistors, that mean no Vistors..

They completely disregarded my neurosurgeons orders and only work on strengthening my arms when I came here because I cannot walk. Took me from taking 8 mg of Dilaudid every 4 hours two ibuprofen 800 every 3 hours. This all happened in less than me being here 24 hours.

Came to visit today and was turned away because they changed the rule with no notice and now children under 14 can't visit because of flu season. I brought my son with me last week with no issues. So I drove all the way there to be turned away unable to visit my Mother because I had my 3 year old son with me. I have no one to watch him so I just can't visit my mother. Then I had to turn around and drive home with a screaming upset toddler who was upset because he wanted to see his Grammy. Families should be given some heads up. Very disappointed.

I can't say enough great things, they were wonderful! All staff, even front desk went out of their way to be super nice and caring. You can tell the employees are happy and, in turn, treat the patients very well. My father is mostly blind and deaf, and in other facilities, we felt uneasy leaving him at all. However, we felt comfortable he was in good hands here at all times. He loved the food and the facility was extremely clean too!

The therapist (PT, OT, ST, Respiratory and Rec Therapy) were amazing. They are supportive, encouraging and celebrate all successes. The nurses were helpful with medication management and communicating needs to doctors. (Especially ours Connie, Amina & Brittny). The majority of aids were helpful with getting ADL needs and needs met, etc. especially Vicki. Thanks to a wonderful staff and amazing doctors! My husband was home for Christmas after 10 days. He feels empowered to keep his recovery moving forward. This is a true blessing!

If i could give 0 stars I would. My grandmother broke her hip, pelvic, and tailbone and once her 10 days was up they immediately shoved her out the door when she is NOT ready. The caseworker did not do her job and said it was up to my grandfather to set up home care for her. They didn't set up anything so they were trying to send her home with NOTHING AND NO ONE TO CARE FOR HER.

My spouse has been neglected by the nursing staff while he has been a patient there for rehabilitation. During his stay there, it takes 30 minutes for a nurse to come to his room when he pull the nursing callbutton every time not some time but every time. This place is awful and the nursing staff is lazy. The physical therapists and occupational therapists staff is good. All I can say is that the CEO and the Board needs to reprimand their nursing staff and make them treat the patients better. I have never seen so many lazy nurses before, always socializing and not meeting the needs of the patients. Please make this place better. They are slacking in a lot of areas. .

I had a family member staying here and everyone is really nice and understanding. Down to earth people with amazing personality. But I would give a 5 star if my family member got everything that she ordered at meal time. There was always something missing. Kitchen staff is a little bit careless. I would still recommend family members coming here.

My daughter is scheduled to come home from this facility tomorrow. She received outstanding care and a lot of PT, OT and RR! The food was good and the facilty was very clean. Very kind staff too!!

I highly recommend RIO to anyone seeking comprehensive, thorough, serious rehabilitation following surgery or injury. My 10 day stay at RIO following an extensive back surgery (my 6th) and a week in the hospital was overwhelmingly positive. The Physical and Occupational Therapists, the Techs, the RNs and LPNs and the Medical Assistants - they truly cared about me and about the mission of RIO. I also had 24 hour medical and rehab doctor care. If you've had the traditional "nursing home" rehab after surgery, come check this place out and see what true rehabilitation is supposed to be like. This place is unique, and you WILL benefit and WILL be rehabilitated during your stay here. Highly recommended.

Dr. Walsh and all of the staff are absolutely amazing here. I came in 2 weeks ago unable to even move my legs after breaking my back, im now able to use a walker and leave today! All of the nurse staff, pt and ot staff, and the cleaning crews are all just absolutely amazing people and treated me great! I was worried about the low star reviews, but i gave it a chance and im so glad i did. Most of their patients are elderly and dont know how to leave a google review, so unfortunately thats why it is so low. Id like to specifically mention Dr. Walsh is the best doctor Ive ever had and the nurses Ms. Brandi, Ms. Misty, and Ms. Melody were absolutely top not people and my case worker Ms. Cindy. I cant say enough good stuff about them. And a special thanks to my OT Allison, she does this job for free for schooling, and never once let that effect the way she treated me and helped me. I sincerely from the bottom of my heart thank you all, and thanks to you, I will be able to hold my first born in 5 weeks and Lux will have a Daddy able to stand tall. Thank you

Put wife's health last over making dollar. Told me they would schedule appointment to have surgical procedure done that was critical for wife. Never made appointmen, finally I went and made appointment and they went behind my back and canceled the appointment. Now due to complications she cannot have her surgery 6 months later still no skull on right side of head beyond mad and disappointed. This decision was made made by case manager with no medical background. The board did reach out to me, about this review , only to disagree and basically called me a liar, I was there, we have documentation of what happened there. Being called a liar only adds insult to injury. Overall the nursing staff was great. Case manager doing what she did with no medical background very wrong. And by board denying the case managers actions only tells me that the problem is not and this will most likely happen to someone else's loved one.

Nurses that are have no empathy for patients. They do not help the patients who are in need of help. I've seen it with my own eyes and heard it. I have love one in there and the quality of care for patients is unacceptable and low quality of care. You all really need to look at your staff, because no one cares for the patients needs or care

If I could give a 0 I would. Have tried to get billing adjusted for over a year after being over charged. Totally ignore the facts. I guess I need to get Medicare involved to settle this claim. Have reached out and left my phone number. Have not had a return call. Added 12/27/23 If this issue is not rectified within the next 14 days I will be filing complaints with Medicare.

I absolutely love to be in at this rehabilitation center. Wonderful staff nurses doctors therapist all of them very friendly. Great physical therapy and occupational therapy. And most of the time very timely in coming to room when ring for the nurse. Only had an issue one time with a nurse not coming. I found this place has wonderful food as well. If I ever god forbid, have to come to rehab again it will definitely be at RIOS!

Very pleased with this facility! Clean , professional staff and a consistent rehab program. My Sister was a patient here and received the best care!

My mid octogenarian Dad recently was discharged after a fall. Given his advancing age we have had lots of experience with local rehab facilities. The salesperson from RIO assured us that they were a great facility in spite of their somewhat low ratings online. We'd had a EXTREMELY BAD experience elsewhere with another facility that inexplicably had slightly better ratings than RIO. Can only hope our review helps move the needle favorably. The staff and facility were excellent. My only gripe is website STILL indicates they are pet friendly and they absolutely are not. Hopefully they will correct this recent change in policy online.

RIO was wonderful! Everyone there was very friendly & helpful. They took very good care of my family member. I highly recommend RIO for rehab. Unlike nursing facility rehabs, RIO gives the patient 3 hours a day of rehab so your family member can get back home.

Very friendly Staff I’m my position I come to RIO frequently. I have always been addressed right away and all of the staff have been friendly, informative, and eager to assist me. In particular the security man Tony. He, in my opinion, goes over and beyond to not only assist staff as well as making patients, and family visits less stressful! Thank you for your service, Tony!!!

They are taking great care of my mom!

I feel compelled to let other people know what a wonderful facility RIO is. If you don't want to read a long review, just hear this: if you or anyone you care about ever needs to go to a rehab place and are able to come here, DO. I assure you you'll be very glad you did. RIO is nothing like a nursing home type rehab, it is a hospital, so imuch higher level of care, but EVERYTHING IS REHAB FOCUSED. Finally something done the way it should be! I am not an employee or affiliated with them in any other way, this is a genuine review from a real patient. Exceeded all my expectations, from the moment I was wheeled through their door, on a Friday night no less, after 9 days in a hospital bed. Desk staff were waiting for me with a smile, knew my name and where I was supposed to go. Nurse and 2 techs/aides, all friendly and efficient, came to my room right away and got me all cleaned up and situated and comfortable (and made me laugh:)), I instantly felt cheered up and very good about being there. I even saw a doctor that night and got all my meds (and saw 2 Drs every day after that!). The next day OT came early and got me up and dressed and in a wheelchair for the first time since my surgery (revision of infected hip replacement with femur fracture), went to rec with other patients. Even saw PT on Sunday which shocked my mom and her friends, but, since that's all they do there, PT/OT are not auxiliary staff. M-F you have 3 hours of therapy a day (of whatever kinds you need) but it's broken up into multiple sessions with different therapists and breaks in between, good balance of activity and free time, other people to talk to (staff and patients) and private time in the room. They work with you at whatever level you are at so don't let it deter you if you can't do very much. I myself had still been using a bedpan before I got there (TMI? Sorry!) and had multiple movement and weight bearing restrictions in place my whole time there (and still at home now) as well as other physical limitations. They figured out exactly how to do everything I needed to do within those parameters, taught me, then I practiced it over and over with assistance and supervision before having to go home and do it all myself. It was nice seeing other pts working on all kinds of other things in the therapy rooms too, which are large with lots of equipment and surrounded by windows. Can tell that staff really enjoy working there too, I can honestly say I did not see even one sour attitude my whole time there which is amazing. Ok, so the food is not superb, but that wasn't the most important thing to me. It was good enough for my time there (10 days) . It's not long term, and certain things actually were very good. I did have a friend bring me a Keurig coffee maker of my own which was very helpful 🙂. I had friends and family come visit mainly so that they could see the place for their own sakes, now they too will not even consider going anywhere else for rehab if RIO is an option.* *FYI: Don't count on the social workers to tell you about RIO or think you don't qualify for it if they aren't, they weren't going to tell me about it either (I don't know why). I feel very fortunate to have learned about RIO and to have gotten to spend that initial intimidating, helpless-feeling, and critical early recovery time there; I know it could have gone very differently!