1/5 Erin S. 7 months ago on Google
BEWARE!!!!
I
booked
my
reservation
with
Forenom
Aparthotel
Stockholm
Flemingsberg
via
Expedia.
Upon
arrival
I
found
the
room
in
filthy
condition.
*Filthy
sofa-bed
(debris,
jar
[see
pic],
inhaler,
bracelet)
which
I
found
because
I
could
not
find
the
television
remote.
*Sticky
floors
under
the
kitchen
table
and
entryway
to
the
main
bedroom
*significantly
stained
couch
(sofa-bed)
*repair
tool
sitting
out
next
to
a
lamp
in
the
secondary
bedroom;
so
we
did
not
dare
use
the
lamp
*some
sort
of
dropper
in
the
windowsill
of
the
main
bedroom
As
one
might
imagine,
this
left
us
very
uneasy
and,
I
believe,
rightfully
assuming
the
unit
had
not
been
properly
nor
thoroughly
cleaned
prior
to
our
arrival.
And
cleanliness
was
of
the
utmost
importance
to
us
given
the
purpose
of
our
stay
was
to
visit
my
brother-in-law
who
is
in
critical
care
at
the
hospital
across
the
street.
We
arrived
late
in
the
evening
and
had
no
choice
but
to
stay
the
first
night.
We
slept
on
top
of
the
bedding
given
the
state
of
the
accommodations.
I
requested
a
refund
for
the
3
of
4
nights
that
went
unused
due
to
a
gross
oversight
of
not
only
*standard*
cleaning
practices,
but
most
certainly
of
the
"enhanced
cleanliness
measures"
advertised
on
Forenom’s
website.
I
provided
documented
evidence
(pictures
of
all
complaints)
that
strangely
did
not
concern
the
Forenom
customer
service
team
members.
I
had
reserved
publishing
a
review
with
the
hopes
Forenom
would
make
good
on
their
mistake
and
provide
a
refund
given
the
circumstances
of
this
particular
situation.
I
received
the
following
response:
“There
will
be
no
refund.
If
there
would
have
been
any
problems
upon
arrival
the
guest
must
contact
us
and
we
will
change
the
room
or
in
other
ways
help
out
to
solve
the
situation.
This
has
not
been
made
in
this
case
and
therefore
there
will
be
no
refund."
Immediately
upon
arrival
I
contacted
the
vendor
through
which
I
secured
the
booking
(Expedia)
who
ultimately
referred
my
case
to
Forenom.
And
why
should
a
guest
have
to
give
the
hotel
an
opportunity
to
change
rooms
when
they've
lost
all
confidence
in
your
product
and
services?
Just
provide
a
refund,
my
goodness!
We
might
have
been
willing
to
overlook
one
or
two
issues,
but
collectively
this
was
absolutely
unacceptable.
The
services/product
were
most
definitely
not
as
described
and
the
customer
service
I
received
completely
lacked
empathy
and
regard
for
specific
circumstances
despite
evidence
of
wrong-doing
on
Forenom’s
part.
I
have
worked
in
the
hospitality
industry
for
nearly
23
years.
I
will
be
sure
to
share
my
experience
with
my
colleagues
and
on
as
many
public
review
platforms
as
possible
so
that
others
may
have
the
benefit
of
knowing
my
unpleasant
and
most
unfortunate
experience
with
both
the
quality
of
the
accommodations
as
well
as
the
interactions
with
Forenom’s
customer
service
team
before
they
consider
Forenom
for
their
travel
needs.