1/5 Katrina's P. 2 years ago on Google
I
will
not
reserved
at
this
hotel.
I
had
a
bad
customer
service.I
mad
a
reservations
almost
a
week
before
my
arrival
and
was
told
the
price
and
I
was
like
okay
cool!
I
arrived
at
3pm
which
was
my
check-in
time
(with
4
tired/hungry
children)
I
get
asked
my
information
and
she
looked
and
she
asked
for
my
name
a
few
times
I
was
getting
that
feeling
that
maybe
they
didn't
book
my
reservation
that
I
had
made
over.
She
couldn't
find
me
took
a
bit.
Finally
she
says
oh
here
we
go
and
says
okay
lets
get
everything
going
for
you,
I
said
okay
cool!
Than
she
said
oh
am
sorry
I
need
to
check
if
the
rooms
are
available
(cleaned)
I
was
like
in
my
head
wow
seriously.
I
said
okay
I
sat
and
waited
in
the
lobby
a
while
she
helped
a
couple
that
was
checking
in
behind
me.
That
took
about
10-15
minutes
my
kids
where
obviously
getting
impatient.
She
finally
helps
me
and
I
get
all
my
stuff
go
to
my
room(s).my
whole
point
and
bad
customer
services
here
is
when
I
reserved
my
rooms
I
was
told
I
would
be
having
two
rooms
next
to
each
other
for
the
price
of
$$$.
I
was
like
okay
cool.
I
fully
trusted
this
hotel
to
have
everything
set
and
going
for
me
but
no.I
get
my
rooms
one
in
the
second
floor
and
the
other
room
is
in
the
3
floor
very
fart
apart.I
go
downstairs
and
I
tell
the
gal
hey
am
a
bit
confused
I
had
made
a
reservation
to
have
two
rooms
next
to
each
other
but
yet
these
are
very
fart
apart
from
one
another
she's
like
oh
am
sorry
that
all
we
have
am
like
okay
don't
have
control
over
that
so
I
let
it
slide.
MAKE
SURE
YOU
CHECK
DOUBLE
CHECK
YOUR
transactions
I
was
told
a
certain
amount
over
the
phone
and
when
I
checked
out
and
reviewed
my
transactions
on
my
way
home
I
was
very
unhappy
it
was
double
the
price.
I
was
never
told
when
I
checked
in
this
was
my
total
and
maybe
I
should
of
asked
however
since
I
made
the
reservation
over
the
phone
I
TRUSTED
and
assumed
I
was
being
charged
that
amount.
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