1/5 Gwen J. 9 months ago on Google • 1 review
Office
staff
is
unprofessional
don't
know
how
to
talk
to
they
customers.
I
call
inquiring
about
my
credit
if
over
an
$1000.
I
been
getting
the
run
around.
When
I
went
to
have
extractions
and
dentures
of
May
"2022".
I
presented
my
insurance
information
and
they
told
me
it
would
still
cost
me
$2000.
Which
I
paid
a
year
ago.
It
took
me
a
year
to
get
my
permanent
dentures
because
of
the
healing
process.
Then
I
was
told
my
insurance
paid
and
I
should
be
getting
over
a
$1000
back.
That's
been
since
June
of
2023,
all
the
work
was
completed.
I
been
calling
and
spoke
with
a
Erica,
who
was
very
rude
and
sought
of
raised
her
voice
at
me
as
though
I
was
annoying
her.
When
I
asked
her
why
she
raised
her
voice
she
gave
me
an
excuse
that
she
talks
soft
and
she
raised
her
voice
so
I
can
hear
her
better.
Then
she
said
she
will
contact
corporate
office
and
get
back
to
me.
That's
been
over
a
week.
Then
I
called
back
after
several
days
and
asked
for
Erica,
that
person
lied
and
said
she
wasn't
available.
Then
when
I
told
her
who
I
was
and
why
I'm
calling
she
then
said
she
step
away
but
she
would
have
her
call
me.
It's
been
several
more
days
still
no
call
back.
I
can't
understand
why
they
told
me
to
pay
that
much
when
I
had
a
Pre-d
from
my
insurance
on
how
much
I
was
eligible
for.
Now
I'm
getting
the
run
around
about
getting
my
money
back.
I
didn't
have
a
problem
giving
them
my
money
so
why
is
it
taking
them
so
long
to
give
me
my
money.
I
will
not
be
referring
anyone
to
them
because
I
don't
like
how
they
handle
they
billing.
I
work
with
a
dental
insurance
company
so
I
know
a
little
something
how
things
work.
I
will
be
writing
a
formal
complaint
to
they
corporate
office
if
I
don't
hear
back
by
next
week.
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