I'm late posting this, as this happened back in August of 2020, but this clinic saved my life. I went in thinking I had a miscarriage, but after they performed ultrasounds and blood tests, they advised me to go to an emergency room as they suspected a continuing pregnancy. I went to an ER asap, where it was confirmed I had an ectopic just outside my left ovary. Unfortunately, I needed my left fallopian tube removed, and it took days for me to recover, but I am alive and well and happy today. I shudder to think what may have happened to me had I not made my appointment, and had the staff at this Planned Parenthood not been prompt and professional with my care. I can't thank you all enough. I owe you my life 💖

This location is either racist, biased or both or whatever. I went here to get a procedure done 5 years ago and was turned around when I got there saying the practitioner had a family emergency Cool no problem. I scheduled my service somewhere else. It’s time to have it done again, I scheduled my appointment to have a procedure locally (I TAKE OFF WORK AGAIN) to have this done. I get there and they say I’m sorry our practitioner had a family emergency lmmao you serious. I will never return. If you’re black stay away from here. I said what I said.

I have been coming here for a couple of years, and am a staunch advocate of PP, but this particular office has really gone downhill. Every time I had gone in, I was told I could pick up my prescription at "any time". I drove 2 hours round trip on my 1 day off in September just to be told I couldn't pick up my medicine til after mid-October. Drove back in October got home to find that I had been given a different medicine than what I was prescribed. I have actually been in the hospital before due to side effects of changing a medicine too quickly, it's not something to mess with. I'm honestly shocked that this happened, and that the receptionist barely said two words to me, or any other patient in the office the last few times. Better communication between doctors and/or receptionists and the patients would be extremely beneficial, as well as making sure patients get their correct medicine. I'm definitely going to be finding a new place to go.

Service is great once you are actually able to get an appointment. Have been trying to book online and get through via phone for 2 months for an appointment. Every date is always grayed out once you select a reason. When you call, you will be on hold for 25 minutes then get sent to a voicemail box never received a callback. Will just go to my PCP now.

Before today I've had pretty good experiences with this location. But today made me lose my patience. I don't know who or what was to blame, but I was forgotten about in my exam room for almost an hour. Considering that I have a schedule and a life, I had to get up and leave without being seen. It was a total waste of my time. I'm not sure I'll be coming to this location again.

Comfortable environment and no judgment at all. Everything is organized and they give so much information. Employees are really nice and comforting.

The receptionist is sweet as pie friendly. The medical assistant or nurse, not so much. The doctor was awesome. Don't expect any appointment to be on time or fast though. I wasn't even taken to the exam room until an hour later than my scheduled appointment time. In total I spent 2.5 hours here.

I scheduled a appointment online and got a confirmation! two weeks later when I arrive for my appointment somehow they did not have my appointment in the system this was very frustrating because I left work early, but the receptionist was so sweet, professional and nice and she did schedule me another appointment because of her great customer service I was not as a set as I would’ve been.

Exam was quick and painless. Don’t expect them to remember what you need though. Remind them several times if you are there for an exam and also want a script for birth control. Told the receptionist at check in that I needed it written which it was not. Despite my telling them that I have anxiety about going to the doctor they refused to have a script written after my exam and told me I had to reschedule for a consultation. Probably going to use another location from now on. I don’t care how much further away it is this was really upsetting to me.

This place honestly can use some help. Management should step up and see that this place need some managing. Plannned Parenthood for me is a valuable place for anyone needs reliable affordable convenient health care(like what doctor office gives you resources to actually help you ). This location struggle to show the convenience and benefits that Planned Parenthood has because Of long wait times. I waited a hour for a 10 min consultation appt. I was hearing and listening to the apologies of the time about the wait I’m very understanding but they was struggling to maintain the flow of the appts and the time for patients.

I came all the way down from Tuscola County for an IUD placement, and I’m so glad that I did. These are some of the kindest, most caring and considerate people I’ve ever met. Much love to these folks here in Ferndale 💕

So what's the point purpose of ,when you get to the parking to and have to call to check in and have to wait until they call you to go in, I usually go to the Warren Never Never had Any issue. yes this place the personal is friendly But they don't clean the rooms ,they dirty dirty I would not go back again I will have to go back to the Warren location ...

Every time I go to this location they give me a hassle. They say they have no walk-ins available when the lobby is completely empty. The women working there are rude and lazy and change the price on me every time I go there. I’m not sure what their problem is, maybe just miserable people that hate their jobs and make an effort to avoid helping.

I had 2, yes TWO really great experiences at this particular Planned Parenthood (Ferndale, MI). The staff was very friendly and super personable especial Rachel, CNM, Celina and Elizabeth. Rachel was very patient taking time to explain things to me thoroughly each visit. I did not feel rushed at all. All of the above-mentioned individuals made be feel seen and heard, and all of my issues were addressed with care and consideration!! I highly recommend this location!!

the provider was kind, gentle, thoughtful and understanding. all of my questions were well received and answered with care. the front desk staff and medical assistants were also lovely and helpful. i highly recommend coming here, especially for anyone who has had difficult experiences or whose pain has not been taken seriously during exams elsewhere.

Oh my goodness go here they are absolutely incredible. They will make it affordable for you to have proper family planning and birth control. They are so knowledgeable patient kind and respectful. I was seen by Celena and Rachelle. I got the birth control implant in my arm and was incredibly nervous. They sat with me and talked for over an hour and a half addressing my questions, concerns and options, I cannot say enough good things Or express how grateful I am even Claire at the front desk was knowledgeable, professional, and helpful. I thank God for my experience there.

Left in a room half naked for 2 hours thinking that somebody was going to see me for an exam. I had to walk out and reschedule. It was so hard sitting there when nurses outside the room laughing and having a good time. All they do is take your BP. She asked me why did I come in and I said that i had discharge that smelled like bread. (Bread=yeast)… and she laughed and said nobody ever explained it like that. I purposely think that they hired her from Craig list and isn’t very firm in the Obgyn unit. I went to the front and rescheduled the appointment. I asked her why did they leave me naked from the half down in the room for 2 hours and without checking in their patients. She looked at me with an attitude and said they was backed up. So y’all have a room full of nurses back there with absolute nothing to do but gossip. But no doctors. Got you… If you like hanging out teenagers walking around with a BP cuff. This is the place for you. I left out with the same symptoms that I came in with. Left driving home, thinking that I had insurance, I picked this time, just to leave with no one seeing what’s wrong with me. Also she didn’t reschedule the appointment. This would not be a place that I would donate to. Also to note, the nurse came to the front and walks back to the back. She was apart of the chatty group in the back. Such a shame. UPDATE: looked in the app, she never rescheduled my appointment. Left home in tears. If yall have all that time to talk to each other. Why couldn’t take the time out your day to inform your patients of the waits. This was not comforting. Instead of the nurses trying to figure out how to help you. They will literally look at you. I literally have to go to the ER to see what’s wrong with me and pray because I can’t wait another week after waiting for 2 hours. If you’re black. You’re better off going to your PCP. I’m literally not the only person who said this. I wish it was better healthcare for black women and people who take our health seriously. Literally still crying as im writing this. Healthcare is going up but the quality of the establishments is going down.

The staff was really nice. The nurse heather was very accommodating and understanding towards my concerns and showed proper care and empathy. Would definitely come here again in the future.

The staff really makes sure you are calm and comfortable… they give very good advice and even a nice hug if you need it… Thank you so much Megan and Rachelle for all your help