SLOW, SLOW, SLOW! We were here for way longer than we needed to be. We ended up just leaving because 1) they did not have a handicap accessible room available, therefore my husband could t use anything but the sink 2) the uncomfortable room was disgusting & they charged us top dollar for it. There were crumbs from the previous patient on the floor, there were #2 splatters all over the bathroom wall (you can zoom in & see some in my picture) & the shower was equally as disgusting. However, the reason this place got the 2 stars it did was due to the employees. Most were very nice, but the woman working the ER front desk was irritating & the last nurse we had before walking out seemed unavailable.

The staff on the most part were professional and knowledgeable. There were some miscommunications with physician orders related to medications and dressing changes. Some agency nurses display a different commitment in their work. During the time I was confined to the bed the nursing techs were friendly and helpful. My bed controls only worked if I used the outside controls on the bed rail. Discharge orders came 1-2 hours after the physician visited at the bedside. Vital signs were taken at 1:30 and 4:30 am, very disruptive for quality sleep. Bathroom toilet gave very little privacy, especially when staff did not wait for a response if they knocked before coming in. Dietary overall was tasty and the fruit salad was fresh and filling. Parking is a real challenge and it’s best to use Valet which is covered by the hospital. I came into the ER with angina and I was surprised by the staff and how nonchalant they were and that some of their equipment was not charged and ready for use. Once in a treatment room, the nurses were professional and kept me abreast of my tests and room availability in the hospital. After spending six hours in an ED room I was given a bed on the sixth floor, renal transplant floor. The staff there were friendly, supportive and professional during my stay, however, more leadership from nurses is needed to ensure loud talking and laughing is not at a volume to disturb patients. It’s always puzzling that whether you are there one day or four, you have to ask for washcloths and towels if you want to wash up. Staff need to keep comments about staffing challenges to themselves, outside of patient hearing, as it gives a feeling that maybe your needs may not be met. Even though I was told in the ED that my specific nutritional needs would be met, it was a challenge to receive the correct meal for a couple of days while on the sixth floor. I really appreciated the staff that showed a happy demeanor and went the extra mile and anticipated my needs. The medical team made me feel important and I felt I was receiving structured, coordinated care. My Discharge was dependent on who could find a wheelchair to wheel me out. There needs to be a system the staff could call into to effectively manage where and how many wheelchairs are available. Thank you for the hard work of all the staff, I’ve been in your nursing shoes and know how difficult it can be. The road to success depends on what you do on the paths of opportunity.

THE WORST HOSPITAL IN HISTORY! Very racist nursing staff. You’ll be treated more like you’re in jail. After promising, they would provide information to my wife, (who is still learning English) in Spanish, My wife could not get any information during a 12+ hour surgery. Apprehensible😳 If you’re having surgery, good luck with the anesthesia staff. They won’t pay attention to anything you have to say, nor will they take very good care with their responsibility. THIS PLACE IS EVEN WORSE THAN I THOUGHT WHEN I GAVE THIS FIRST REVIEW. They pumped me full of fluids during my surgery and I’m still retaining fluid 2 months later😳 Furthermore, the way they position to be on my stomach, injured my neck and right leg. DO NOT GET SURGERY DONE IN THIS HOSPITAL! Don’t even consider it In a word… NIGHTMARE

Pros: The surgery waiting room attendant from this last Thursday morning was very helpful and courteous, as were the nursing staff that I saw assisting our loved one. Cons: Family was not allowed to see our loved one until four hours after the procedure was complete. The notification system was delayed with updates, and three hours into the recovery time, we had to practically hunt staff members down to seek current updates. In addition, our loved one still had the ports attached to her body AFTER she was dismissed, which she had to remove herself. Also, there is little effort to inform visitors as to when the cafeteria is open, which is for very limited hours -- otherwise, when a poorly run Subway is open. Overall, this hospital does have a couple of pluses -- but in comparison to others, gives me the impression that it's the among the Dollar General caliber of the medical industry. Whoever oversees operations from the "big picture" perspective should definitely seek other career options or be replaced involuntarily.

Spent two nights/three days for a lumbar spine issue. Medical City facility was clean and well organized. My room was perfect size. My only “wish” was that my private room ( with private bathroom) had a shower in it, not for me, but for my wife who remained with me 24/7 during my stay. The staff was very professional, accommodating and kind. I felt like I was getting the best care in the world. Overall, my stay was very comfortable and staff was always immediately available no matter when I called for assistance. Thank you Medical City for making my stay as comfortable as possible. I hope any future hospital stays are the same top notch level as I received at Medical City.

At the Medical City Fort Worth from scheduling to surgery and after it has been a fabulous Experience. I will definitely recommend them because they made me feel like I was the only priority. Every single staff member I met always had a smile on they face and polite. Always ready to assert my concerns. My neurosurgeon is Doct Gregory Ward and from the first time I met him I felt at easy, him and his staff are wonderful people and. Easy to work with. No matter how many time I called they were always answer me with kind and professionalism. Thank you for taking care of me. Elisa

The cath lab team that handled my angioplasty was superb. They were personable and welcoming, easing my anxiety all while performing their duties with speed and efficiency. The anesthesiologist made sure to play music I enjoyed. The night nurse made sure I was warm and comfortable. My call bell was answered promptly, even though the cardiac unit was at capacity. I had excellent food from the kitchen and they went beyond to provide a special request. My experience at Medical City was better than I imagined it could be and I would not hesitate to recommend them.

Medical City White Settlement was the best ER experience I've ever had. Which is saying a lot since I've been though my fair share of injuries. I recently broke my ankle and the ER doc and nurses were awesome! I was seen quickly, xrays were done within 15 minutes of arriving, and they had me splinted and out the door in 1.5 hours. The staff was kind and caring. They made sure I was as comfortable as possible. They took time to listen to my concerns and talk me through all of the medical info. I am so pleased with this ER and would recommend it to anyone in need!

I've visited Medical City many of times in most of all of their locations, mainly, because all of my doctors are there and I've never had a bad experience at any of the Medical City hospital locations but today, at this one currently they've adopted a new way to check you in and triage the patient. Let me tell you I heard EVERY SINGLE PATIENTS INFORMATION! And I'm sure they heard mine. I know why Gomez was here, I heard what was going on w/ Ford, and this went on the entire 3 hrs I sat in the waiting room. These doctor's and nurses are super human and shouldn't have to coordinate the patients privacy. I mean there were tons of HIPPA violations today I recorded as much as my phones memory would allow. My daughter & I are in a domestic violence situation I've been careful but the exposure in the waiting room could've ruined all of that for us. I asked to speak to the hospital coordinator but they were swamped. I'll call tmrw. Still the BEST hospital in Ft. Worth but the HIPPA violations need to be addressed.

Very fast and friendly staff! Came into emergency room Friday night and was taken to a bed within 15 minutes after check-in. IV insertion was not too bad. Did NOT enjoy Covid test but it had to happen for my own peace of mind. Attentive to my needs and extremely pleased with this hospital.

My husband and I had the worst experience ever. He has cancer and had chest pains went to ER and this is the only hospital I know that doesn't make elderly people with a heart issue a priority absolutely the worst. When we got to his room after 8 hours of torture in the ER. It got even worst. I am 66 years old and I ended up sleeping on the floor and my husband bed didn't even work. I heard one nurse tell my husband oh your wife's sleeping on the floor and did nothing. When I woke up there was a sofa in the hall right by his room and not one nurse brought it in so I could sleep on it. Then they brought his breakfast and he did not have a tray to put it on so they left it on a table that he couldn't even reach. He heard her tell a nurse he needed one and she had the nerve to say "I don't have time for that" Then when he was discharged they would not take his pick out from his port. They said we don't have orders to take it out but yet they put it in. We will never ever go back to that Hospital. Can't believe alot of those nurses don't give a hoot about elderly patients. I recommend people not to go to medical city!!!

Adoption is not an easy process but it becomes easier with people like those working at Medical City Forth Worth labor and delivery nurses and social workers by our side – thank you for supporting our clients during this special time in their lives!

I recently had a Total Knee Replacement at Medical City Surgical Center. I can not say enough great things about this hospital. From the front desk clerk to the post op nurse. Excellent treatment. A huge shoot out to nurse coordinator, Nicole who was and has been amazing. I’m planning on getting my other knee done soon and will definitely be using Medical City Surgical Center again! 5 Stars ⭐️⭐️⭐️⭐️⭐️

Hello, this is Mrs.Johnson, I was a patient on 12-06-23, took to the E.R. due to heart issues & seizures. I want to take this time to say I’m so grateful as well as thankful to encounter such a wonderful staff in the E.R. Such wonderful people, from the doctors, nurses, aides. They all showed compassion and genuine dedication to my needs as a patient. I can’t remember everyone’s name who attended to me, but it doesn’t matter, they all know who worked that night. I believe I was in rm 2021(not sure). Afterwards I was transferred to rm 440(I think), but if info is incorrect, charge it to my mind not my heart. I really wish I could remember everyone’s name, for some reason Chelsea name I remember, but in any case, ALL nursing staff that worked that floor was exceptionally professional, they exemplified such great service/care, oh I do remember Roderick, he was very respectful in doing his job. All who performed & assisted in my procedure was very professional and comforting. I know I did a lot of joking & carrying on with laughter with everyone, especially the nurses & aides. Also, let’s not forget housekeeping staff, very important as well, great job in keeping room cleaned. To all who had an encounter with me, THANK YOU SO MUCH for your genuine support and kindness and ensuring me, I was in great hands. The God be the Glory, may God continue to be a guiding light unto your path. May your holiday season be filled with joy and blessings, again, THANK YOU to EVERYONE, hopefully I didn’t leave anyone out. My apologies for missing the checkup calls, Such a Blessing to meet such wonderful nurses and handsome & beautiful doctors. Take care EVERYONE!!!❤️❤️❤️❤️❤️❤️❤️

With the exception of not having my prescription sent to my pharmacy upon discharge, all the staff at Medical City were incredibly kind and compassionate. Whenever I called for any medication, they always responded quickly. This was my first stay at this hospital and I will recommend it to everyone!

Great location, great people take compassionate care of you. Very pleased with ease of visit. From the moment I was on property was friendly greeted by the Valet, as well as the ladies at the Check In Desks. They gave easy to follow directions for where to go next. The staff at the Ultrasound was just as friendly & professional. I actually enjoyed my ultrasound as the Tech was so kind, professional & answered all my questions. Very little waiting!

Great care, nurses were great, doctors answered questions. Dietary people prepared tasty food. When I awoke after surgery, I had a lady come in and ask what i would like to eat. I told her chicken and rice. I got very flavorful chicken and rice. The nurses answered my needs quickly, Physical Therapy personnel were nice and efficient.

I’m am a current patient at medical city Ft worth just had hernia repair along with exploratory colon cancer tumor removal. My this thus far has been horrible for 6 going on 7 days. Having to wait 30+ minutes to and hour for pain meds is uncalled for. I know I’m not the only patient on this floor but I thinks that’s inexcusable. Not all nurses have been bad on the 6th floor I have had a couple good ones and not all techs were bad but it’s usually the bad ones that leave the impact on people not wanting to return. I for one regret having my surgery done here.

Our family has had 2 experiences with MC of Fort Worth for our mother. The last visit was an emergency visit and we did not have to wait long once we all got there. We found the staff to be extremely caring. Doctor Yu talked with us, gave us insight, and listened to us. The staff & nurses were responsive and helpful as we needed. They asked if we needed anything every time they were in the room. I recommend this hospital as they are knowledgeable and responsive.

Nurses were kind and helpful if you could find one. The patient tracking monitor in the cath lab waiting room was not functional. No one communicated why the procedure started 3 hours late and we didn't know what was happening with our loved one. The restroom smelled, some of the elevators didn't work. Our patient was discharged at 10:45 pm with no security personnel in sight. It was a less than stellar experience.

The nursing staff provided amazing care!! The team of drs were caring and kept me informed every step of the way. Every single person on staff no matter the position was kind, compassionate and always asked if there anything they could do for me. This atmosphere made it easier to handle the health issues I was experiencing.

I had lumbar fusion & spent 3 nights following in the hospital. Nursing services and my care was excellent. Nurses were very responsive, as I was tagged a fall risk. My husband was recently hospitalized for 3 nights at another hospital in Fort Worth & my experience at Medical City was clearly better. Many thanks!

All medical staff were attentive and helpful during visit. The only complaint was when checked out and a new medication had been added to the discharge paperwork, the Dr. prescribing it never called it in to my pharmacy which made it very difficult to start taking it at 9:00 the next day as prescribed. After 4 phone calls and finally reaching the nurses station on the floor I had been on about 9:00 or so the evening I was discharged on a Sunday did the prescription finally get phoned in to a 24 hr pharmacy across town from where we live. The nurses' station staff really helped us out by calling it in. Over-all, the hospital was very efficient.

My Husband and I both agreed it is the best hospital we have dealt with. Everyone, from the young man who checked us in to every nurse we dealt with were the kindest and most professional people we have ever met. Everyone cared about both of us as if we were family. We hope that you appreciate them as much as we do. Everything was clean and fresh and so many smiles we are still talking about the experience. Thank you for giving me the opportunity to praise each one of them. The only problem I have is with the portal. 😉 I was in and now I am not? Have a wonderful day!

I am here again 2 yrs later. I want to give a 👍💯 to the staff on the 2nd floor (room 2314) These ladies have all been amazing, professional, informative, courteous & caring. We are from Granbury & I will always be a Dr Ward/Medical City Ft Worth supporter! Thank you all for your outstanding quality service! ❤️

My mother had been there previously for an infection in her leg. They sent her home, and she returned with the Infection that eventually cost her life. What I witnessed from the emergency room was the short staff, and no one deciding this was a stat emergency. All she got was less than the best service that cost her life. Baylor may have done a better job at saving her life. Now, to live with the fact that she died in the hands of no real experience that didn't do right from the start. Don't bring your loved one here. It is not what it used to be. I miss my mother she deserved better treatment after coming here for years.

Chad the male nurse was the best! He was very compassionate and was very understanding. He took his time and should have been the doctor. I was not pleased at all with the doctor and her decision for my care. I need to have someone reach out to me about the referral. I tried calling the number suggested and was on hold for over 30 minutes. I never got anyone on the line.

From reception to discharge (pre-op, op, recovery, post-op, in-room care, chow, cleaning, PT), this facility is outstanding. The most friendly folks I’ve ever encountered in a hospital, and I’ve been in many. Special thanks to Nancy Davenport in recovery—super, super Nurse. Not sure what they put in the water there, but I’m sure it includes some happy/friendly juice. Can’t imagine what fiscal or staffing issues this facility might have, but I’m guessing very few. It’s got good leaders, a happy, professional staff, and folks just seemed to like where they were and what they were doing.

I recently had surgery at Medical City Fort Worth. It was an all around excellent experience. The staff were all wonderful and very eager to please. The response time was faster than expected. The food was by far better than any hospital food I have ever had. I gained 5 pounds during my 3 day stay! The only thing that that seemed to be an issue was that it was difficult for my visitors to navigate the hospital and parking areas. If I needed the services of a hospital in the future I would put Medical City Fort Worth at the top of my list.

I came in because a breast I had biopsied a month prior began to fold in on itself. It looked like my breast had a rope being pulled across it. This was very scary and painful. Dr. Conner Cohick "examined" me in a room with an inadequate privacy screen. I did not receive a diagnosis or treatment. Instead, he told to take some Advil and call my OBGYN. He did NOT treat me and then sent my insurance a bill for $766. The issue turned out to be Mondor's Disease which is treated with topical anti-inflammatory medication. It is NOT something only an OBGYN would know. My primary care physician's nurse practitioner was able to help me the following day after I had a sleepless night of unnecessary worry.

This hospital and staff is outstanding. They hit the ground running and didn't fail to deliver. The docors and staff took their time to explain everything to us at a very scary time. They all went above and beyond.

Although I'd love nothing more than to give a positive rating, what this facility put me thru was horrible! I've never in my almost 70 years ever been a witness to or experienced the treatment I went thru. I'm sharing just a few thing's here. I was disrespected. Not listened to. My questions were not answered and at one point I was told to be quiet they were reading the monitor. They pulled one of my medications without asking or informing me which led to 48 hours of horrific muscle spasms. I was told if I had made a Dr appointment I wouldn't be there. I'm out of Orlando Florida. I have no Dr here. My nightmare ended with me no longer feeling safe and telling the staff I was leaving and to please pull my IV, which they didn't. After waiting hours I stood outside my room and yelled down the hall I was leaving, pointing to my IV telling the nurse's I'm leaving with my IV intact. They watched me leave with the IV in my arm. A supervisor found me waiting on my ride in the lobby at the entrance and asked if he could pull my IV. So there I sat in the lobby having my IV removed. What kind of treatment plan/Facility does this. It was a horrible nightmarish experience. I am moving forward to hold them accountable. Please don't ever use this Hospital. Medical Center Of Ft Worth Texas. Fifth Floor Rm# 501. Admit Date 11/19/23

Had cervical surgery. All nursing staff and my physicians were the best anyone could ask for. Lots of changes with new floor construction and displaced temporarily and they deserve high fives for making the best of a transitional situation. Eddie was passionate about his job and went above and beyond. I don’t remember my night nurse’s name but was also the best. PT/OT also very thorough to make sure I could transition and function at home.

Received exception care Wednesday night -Friday afternoon on 6 east. The nurses and leadership team treated me like more than a number , person or patient. They treated me like a family member. They not only focused on my physical needs they were also there for my mental needs. Nurse Meaghan , Pascal ,Brandon were phenomenal. They brought laughter and smiling faces into the room. Also ce ce the pct was exceptional. I have so much to say about the amazing team I had from my hospitalist bahador parham , Brent David Michener surgeon , pre op nurse , and OR Nurse (Daniel or David “cannot fully remember “) to the unit clerks all were wonderful. It was my first ever surgery and hospital stat and I have nothing but good things to say.

For the most part I felt taken care of and heard. They took every concern of mine with great care. My nurses in the ICU Edgar, Alex, and Dani surpassed my expectations and made me feel comfortable no matter the request. Thank you so much for the details and for the care. The doctors need a little better bed side manner and results took forever but my nurses made it all a great experience and if it weren’t for them I wouldn’t have such a good understanding of what my diagnosis was and they made me feel comfortable and at ease that it will be okay.

We were very pleased with the care that my husband received in the Emergency Room April 30, 2023. My husband passed out on a walk through a neighborhood. 911 was called and he was taken to Medical City Fort Worth by ambulance. Several tests were preformed and then we were allowed to come back to the ER room. The ER doctor and the Admitting doctor were both very nice and thorough in examining my husband and explained things to my grandson and myself. The nurses were very nice and professional also. My husband has A-fib and severe aortic stenosis which both doctors were very concerned about and wanted to keep him overnight and set up cardiac appointments, however they said he had NOT had a heart attack but thought the cause of his passing out was due to severe dehydration. We had been driving for 3 days and not drinking much water. Based on this, my husband chose NOT to stay in the hospital as he has appointments to be seen by our Cardiologist in Nebraska when we get home. I recommend Medical City Fort Worth.

Everyone was absolutely wonderful. For a closed MRI that usually stresses me out, even though I did take something my doctor prescribed to help with my claustrophobia/anxiety, the employees that were a part of the experience were not only professional and skilled, but they were also extremely kind, helpful and patient. An overall great experience.

My last visit to Medical City for an Endoscopy went very well. The nursing staff and operating room staff performed like a finely tuned symphony. I was welcomed, prepped for the procedure, and moved into the operating room by a friendly and helpful hospital staff. I could not have received better treatment. I have no hesitation in future situations in this facility should the need arise.

The staff at MCFW were amazing. I arrived early for my procedures, and I was able to be seen and have them completed far ahead of the estimated time of departure. I appreciate staff who not only enjoy their careers but have excellent bedside manner. Thank you for your staff being professional and caring as you cannot find this at many other facilities nowadays.

I was completely surprised at the consistency of caring & support. From the maintenance people all the way to the surgical staff, everyone I encountered was personable and sincere which I attribute to my speedy recovery from surgery. The dietary associates were helpful, kind and always made sure my needs were met. I compliment the chefs and preparer's they know their craft, the best hospital food I have ever had and I've been in a lot of hospitals. Thank you Medical City Ft. Worth!

took my friend to the ER last night and she was seen immediately. all the staff was wonderful and attentive, but the star of the show was sienna. she made my friend feel so comfortable and cracked some hilarious jokes to keep her spirits high!!

This place is actually terrible. Actually terrible is an understatement. Every day we heard something different from the nurses and when the doctor would come he would point out stuff that the nurses were supposed to be giving him and then they weren’t. Simple stuff like ear drops were supposed to be given every day,the doctor pointed out and he said he put it in his orders they just weren’t giving it to him. He finally got his ear drops once a day and the nurse told us he actually needed them twice a day, we clarified that was also in the orders but just not followed. So at first he wasn’t getting them,then he was only getting them once,and today all of the sudden he needed them twice a day? They are just everywhere and very unprofessional for a hospital. Also the food is TERRIBLE. I understand it’s a hospital but we said multiple times that we didn’t want the hospital food and it wasn’t something that we wanted to be paying for. After telling them multiple times they were still bringing it meaning it was still getting added to the hospital bill. And apparently they give you options? Yeah,didn’t know that until one of the nurses came in and said that they had options they just didn’t care enough to let their patients know I guess. His iv has been leaking for 7 years,and they failed to clean the blood out of his ear for a week after surgery. They didn’t change his sheets for a week his poor mother had to do it. They wouldn’t let him get out of bed and he told his doctor and his doctor let us know that the nurses are just being lazy and he should’ve been able to get out of bed a long time ago. He hit that he needed help on the button and one of the nurses yelled at him through the door “do you need help?” Rather than walk in the room and see what he needed. Its like they found their nurses on the side of a highway and asked them if they wanted to be a nurse. They are so unprofessional for a hospital. Another thing is when his iv is done it just beeps and when he lets the nurses know it takes them 30 minutes to even get to him,so it’s just constant beeping. He already has lost of things going on with his ears and that’s what got him here in the first place so I don’t think that constant beeping is helping or good for his already bad ears. If you come here pray that you don’t end up on floor seven.

My mother was transferred from medical City of Saginaw to this hospital where she had multiple unnecessary surgeries it's like they enjoyed cutting on her she had stage 4 ovarian cancer but they focused on cutting off off her entire right leg she had 3 amputation surgeries and other ones for no reason . She should of been given hospice options not back to back surgeries she was dying she didn't deserve to go through all of that the pain and hurt it put on her . I will never take any of my family to this hospital the doctor's and staff should be ashamed on how they treat patients and they don't need to be in medical care if that's how they treat people ...... Whoever reads this choose a different hospital for your loved ones people who go to medical City don't get the care they deserve Rest in Peace Momma S.A.S