1/5 Anshul S. 5 months ago on Google
Room:
Decent
sized
rooms
but
not
properly
cleaned.
The
bed
specifically
was
not
very
clean.
The
toilet
had
visible
signs
of
seepage.
The
shower
was
not
super
clean
and
the
shower
head
spill
water
everywhere.
The
soap
&
shampoo
dispenser
did
not
work
properly
and
did
not
dispense
off
anything.
The
toilet
did
not
have
toiletries
except
hand-wash.
I
feel
for
a
hotel
claiming
to
be
5
star
should
have
dental
kit,
comb,
shower
cap
and
washroom
towels.
The
shower
was
not
giving
hot
water
after
trying
for
20
mins.
Later
we
realised
that
blue
is
hot
and
red
is
for
cold.
The
TV
had
very
minimal
channels
and
most
of
the
basic
ones
were
paid.
Wifi
was
working
decently
to
my
surprise.
Staff:
The
staff
was
courteous
and
we
had
a
smooth
checkin.
After
reaching
to
the
room
we
realised
that
the
room
was
in
bad
shape.
Seepage
everywhere,
no
hand-wash
in
washroom.
We
requested
for
a
room
change
in
10
mins
and
then
waited
for
another
hours(and
multiple
follow
ups)
and
then
given
up
and
headed
out.
At
8pm
visited
the
reception
for
a
stern
conversation
and
they
gave
an
alternative
room
which
has
basic
things
like
hand-wash
and
seepage
was
less
in
that
room.
After
check-in,
our
luggage
did
not
reach
our
rooms
for
first
30
mins
so
we
ended
up
getting
it
ourself.
The
staff
does
not
act
on
the
basic
instructions.
I
called
Agoda
service
center
but
it
was
not
a
lot
of
help.
I
wanted
to
cut
short
my
plan
because
of
the
stay
but
Agoda
did
not
support
me
here.
Breakfast:
Staff
here
was
very
courteous
and
disciplined.
The
options
were
limited
but
the
food
was
served
on
time
and
with
acceptable
quality.
I
feel
restaurant
was
the
slightly
positive
experience
we
had
on
the
property.
Location:
The
hotel
is
located
in
middle
of
city
and
is
in
the
same
complex
as
old
airport
so
connectivity
was
good.
1 person found this review helpful 👍