Hello everyone, I hope you're all doing well. I wanted to share my recent experience with a cataract surgery at Sri Netrayala in the hope that my experience can serve as a cautionary tale and help others avoid the challenges I've faced. Last year, I had a vitrectomy surgery at Apollo Hospital, and the next step in my treatment plan was a cataract surgery. Due to scheduling constraints with the cataract doctor at Apollo, I began exploring other options. Prystne Care introduced me to Sri Netrayala, but little did I know that this would turn into a lesson from the universe (sometimes karma comes in the form of Google search results). I consulted with Dr. Sindura Devi at Sri Netrayala, sharing my comprehensive medical history and all recent reports. Initially, I hesitated about proceeding with the surgery there and began looking for alternatives. However, the sales representative at Prystne Care assured me of the doctor's expertise, citing over 10,000 successful cases. To gain confidence, I requested another appointment with Dr. Sindura, who assured me that my case was routine for them, and they could handle it with ease. (Its just a normal case for us) I went through the necessary formalities and paid 35,000 rupees for the cataract surgery, given their assurance of using imported lenses (God knows what they actually have put) The surgery took place on July 27, 2023, and initially, I was informed that everything had gone well. However, my vision become zero from the very next day, leaving me anxious and concerned. Over the next two days they have put 5 sutures ( 2 on day 2nd & 3 on day 3rd). By the fifth day, my vision remained nonexistent, causing distress to both me and my family. Despite the challenges, Dr. Sindura didn't provide a clear explanation for the situation. She attempted to instill confidence, mentioning an air bubble that needed time to dissipate and restore my vision. A week later, when I sought a follow-up at Apollo, I learned the unsettling truth - my cataract surgery had gone awry, resulting in a DETACHMENT of my CORNEA . Dr Sindhura felt 2 sutures are enough but failed again, so put another three sutures & did AIR INJECTIONS on Day 3. I believe that inexperience coupled with overconfidence can lead to dire consequences. I firmly believe that no doctor acts with harmful intent. However, the combination of inexperience in handling cases like mine and overconfidence (Just another case for us) resulted in these complications. While Dr. Sindura may have performed numerous cataract surgeries successfully, my experience serves as a reminder that every case is unique, and precautions must be taken accordingly. I share my story not with the intention of placing blame but as a plea for empathy and vigilance. It's disheartening to note that DR Sindhura, SriNetralaya staff, and even Prystne Care have shown no concern for my well-being post-surgery. I hope doctor would come to know my eye status after this. As the sole earner for my family, I am hopeful for a positive outcome but remain uncertain about potential complications in the future. I urge each one of you to consider the following lessons from my journey: 1. Exercise caution with third-party agencies like Prystne Care. Do thorough research and rely on direct interactions with healthcare professionals. (prystne does branding & lead generation) 2. Conduct diligent research, as reviews may not always reflect the complete picture (Including mine) 3. Prioritize experienced and compassionate healthcare providers who genuinely care for their patients. I share my experience in the hope that it can serve as a reminder to not take any medical procedure lightly. The consequences affect not just the patient but their entire family. Let us all remain cautious, vigilant, and empathetic in our healthcare decisions. P.S As of today, my vision remains at zero, an additional procedure may require clearing a layer that is currently obstructing my vision. The medical team at Apollo has advised that I should wait for another 1-2 weeks before making any decisions.

Good hospital staff behaviour was good and doctors are very friendly

Surgery was done properly, Once surgery was done they will treat you in bad manner. When a doctor offers a follow-up consultation, they are unable to provide it. You will be given the lowest priority and made to wait for almost two hours. And one of the receptionists was acting badly. I'm not sure if it's hospital policy to ignore patients who have already had surgery.

They have taken the mobile and submitted 5 star review after surgery, I will update my review after a month till now every this is ok doctors and Srinivas sir explained the things very well

They do not have any queue system. Doesn't matter if you are the first patient to report at the hospital for surgery, they will do the surgery as per their own will. My father is a BP and dialysis patient went for cataract and was the first person to arrive at the hospital for surgery, they made him wait for 3 hours saying it's a complex surgery for him and continued performing surgery on other patients. At the end just like any other patient they finished the surgery within 15 -20 mins. Absolutely no respect to one's time. And like others mentioned, there is no parking, you need to park your vehicle on the road and may get fined by traffic police. Except for the counselor, no one else has manners on how to deal or talk to a patient. Felt like a government hospital.

My husband underwent surgeries for the eye in sreeNetralaya. Dr. Srinivas Talari performed the complicated surgeries successfully. We were been explained about the problem and process in detail. He is an eminent, challenging doctor full of patience. May God bless him to be successful in all his endeavors. We are blessed to approach the right person. 🙏.The staff too were polite enough .

the professionalism is not up to the mark. they trouble the patient by telling go to 2nd floor and 3rd floor and come back to 1st floor just for the form. the form is just a print and they can make it available every floor. the foolish management .For the insurance, they just charge how much ever insurer provide the approval. but there is no particular fixed amount for the cataract. they loot the insurance whatever insurer provide. they ask you how much you will get the cataract, if we say 30K. they bill it for 30K to loot complete amount. they just suggest that we can claim pre and post but insurer does not allow for cataract. hospital know it but they bluff. I am going to complain in the Insurer forum for this kind of packages. insurers put this hospital under balcklist for making such fake promises!

Great hospital with well trained doctors and specialists. I have personally went through an ICL surgery. I have consulted many top eye hospitals but doctors were hesitant to perform a surgery as mine was very rare case in ICL surgery. Dr. Sreenivasa Rao is a god sent world class doctor you can ever find. He is very humble and kind towards his patients. Hospital staff is attentive. My coordinator is Mr.Suresh, please seek his assistance and go ahead with any doubts if you are planning for any eye surgery. It's just been few days since my ICL surgery, everything went well.

Hospital services good. EHS Employees are efficient, work oriented. But lower category employees like liftman , lady worker at ehs floor and The lady worker who gives survey afron at operation theatre are spoiling it's name through asking patients for money. Even though I will give 5star.

Staff receiving is good. Every one is professional and lasic was good.Easy process and doctor explained well regarding the treatment. Totally suggested everyone for eye treatment.

They will not provide the exact documents and also if they provide that the documents with handwritten or without gst, If call them they say we will send the documents now and just leave us. My suggestion, If you required all the correct documents for any other treatment and for any claim purpose please don't try this hospital.

In oct, my mother had cataract operation for left eye..They did all test blood, scan..Now, we are trying to do operation for right..Again, they are asking same test blood, scan within month..I'm sure right eye does not have different blood .. Commerical hospital which work only for money..Money..Looting middle class people's Money

EHS applied to all State govt. Employees nd pensioners, treatment by doctors appreciable, cooperation by staff good, i had retinal nd cataract operation s in 3/2018 nd 5/2022 , in Good manner,every EHS person can approach for treatment undoubtedly,wishing you all happy nd keep it up K sreenivasa Murthy. Hyderabad

I was suffering from a retina disorder in my left eye. Dr Srinivas suggested and performed a complicated retina surgery in a sophisticated, precise and efficient manner. The eye is completely healed now within a short span of 10 days. I highly recommend Dr Srinivas Tallari at Sri Netralaya in Kothapet for any eye related issues.

My experience was outstanding. The 11 O clock shift medical staff was professional. The atmosphere was comfortable, and I felt well-supported throughout my treatment.

For cataract kind of issue hospital is very good and staff is also ok but retina department and consultant doctor (srinivas) was worst. he will not even listen to patient issue and he is not polite to them while patient trying to tell the issue he will not pay attention to their words mostly we can say simply he will ignore them and ask patient to visit again and again but solution will not be showed to problem on immediate basis .

I underwent FEMTO LASIK on July 20, 2022. Initially they did some basic tests, to make sure Retina is good for Laser (costed approx 1500/-), then the counsellor ( Sham ) suggested me with 2 kinds of laser treatments available at the hospital. Firstly, he quoted me for 1 lakh 10 thousand for Femto Lasik then he came down to 80k after price matching with other hospitals. Treatment took me less than 10 minutes, no issues at all from Day 2. Charged 5K for Post treatment medicine. They did follow up check-up for 3 times after the surgery for free and then they started charging 300/- for every consultation. Do your research about the kind of treatment you want to under go and check with prices in other hospitals too. Négatives: Over crowded, Not welcoming people

My brother had a cataract surgery couple days ago. Dr.Srinivasa Sastry was an amazing doctor - Blessing in disguise for my brother. He took utmost care and made a 100% success in the required surgery. The staff were commendable too from Front desk to Ward assistants and many more to mention. This place is really a highly recommended hospital for any Eye related issues. Treatment is given heartfully to anyone here. God Bless!

“Sree Netralaya is not a Hospital, it’s a Home for any eye related issues”. I got my cataract surgery a week ago. Dr.Srinivasa Sastry is a doctor with humility, harmony, am blessed to have a Dr like him in the last 25 years of my eye issues. Every suggestion by him is a touch to the Heart in a caring way like a Mother. His associates like Akila, Radhika and other staff of the hospital are having the art of kindness. I highly recommended this hospital for any Eye related issues. Treatment is given by heart to anyone here. God Bless all!

My name is Sangeetha. We visited hospital in the kothapet branch... As I was waiting for 2 hours I didn't even get any call.. As I saw receptionist Deepa she is wasting time... If possible please remove her. She is always getting angry towards patients also..

They taking long time without any update . They said 10 minutes and taking 2 hours to check the reports. I spend 6 hours but they didn't called me. I suggest don't came here.

As we visited yesterday to the hospital in kothapet branch, we saw there was no attention towards patients..In the reception Deepa and Poojitha were careless and waste...they were busy in looking thier phones and not taking care of patients...

Best doctor in Telugu states. Complete team is humble. Very experienced staff especially surgeons Dr. Srinivas Rao sir and Dr. Srninvas Shastry sir

I went to sreenetralaya Kondapur hospital for laser treatment,after all tests I'm eligible for Lasik and had given one date.insurance process is very smooth I got approval on cashless and my surgery went very well.doctor explained the surgery before treatment and whole process taken hardly 6 to 10 minutes.thanks a lot mr Ashok who had helped a lot from initial stage to my surgery completed.

Yaaa it's a very good experience to me The staff & the doctor's treating us like their kids I love that way of receiving Good ambainace Had a great treatment tooo!!! Thankyou for your concern & care

We had our eye surgery done in netralaya hospital... Good staff good service... Thnk. U for the hospitality services