1/5 Sita Ram K. 1 year ago on Google
I
had
the
WORST
possible
experience
for
the
second
time
over!
Last
evening
I
visited
the
showroom
in
Begumpet
with
the
intention
of
getting
a
diamond
locket
/
pendant
evaluated
and
eventually
exchange
it
with
cash.
I
had
bought
this
for
my
mother
way
back
in
2011.
We
preserved
the
certificate,
but
not
the
bill.
We
went
to
the
first
floor
and
told
the
salesperson,
the
name
of
whom
I
can't
recollect
of
our
intention.
He
asked
us
to
wait
and
what
followed
was
a
show
of
their
incompetence!
He
came
back
to
us
with
a
ridiculous
evaluation
and
he
went
on
to
defend
himself
saying
this
was
because
we
weren't
carrying
the
bill.
When
I
asked
him
to
retrieve
it
from
his
system
giving
him
the
precise
timeline,
he
came
up
to
me
with
a
flimsy
excuse
of
not
having
records
pre-GST.
Though
we
were
aware
all
along
of
a
90%
exchange
value
of
diamonds,
never
did
we
expect
that
the
'evaluation
without
the
bill'
would
bring
it
down
to
a
number
less
than
50%!
We
then
asked
to
speak
with
the
Manager,
who
was
not
only
unprofessional
but
also
extremely
disinterested
in
talking
to
us.
And
let
me
add
that
this
is
the
second
time
we
were
dealing
with
this
guy.
4
months
ago,
we
had
to
go
through
a
similar
disappointing
experience
when
we
went
to
exchange
my
solitaire
gold
ring
that
we
had
bought
in
2012.
What
happened
yesterday
was
a
rehash
of
our
prior
experience!
Anyway,
we
then
decided
to
go
to
Joy
Alukkas.
And
turns
out
that
Jos's
loss
was
Joy's
yet
again.
The
last
time
with
the
ring
experience,
we
ended
up
shopping
with
Joy
Alukkas
and
I
bought
myself
a
bigger
solitaire
10
times
the
value.
Yesterday
again,
we
ended
up
purchasing
diamond
bangles
worth
more
than
12
times
the
idiotic
evaluation!!!
I
am
writing
this
review
so
you
don't
end
up
wasting
your
time
at
an
unprofessional,
untrained
and
a
rigid
store
like
Jos
Alukkas,
like
we
did.
Customer
service
should
be
taken
a
lot
more
seriously,
as
they
need
to
understand
that
there
are
ways
that
they
could
help
in
cases
when
the
bill
/
certificate
is
misplaced.
One
can
always
get
the
jewel
reevaluated
at
their
gemology
lab.
The
customer
shouldn't
be
suggesting
this!
What
are
you
in
the
business
for?!
Such
a
shame!
I'm
definitely
NEVER
going
back
to
Jos
Alukkas
neither
am
I
going
to
recommend
anyone
else
to.
Instead,
please
go
to
Joy
Alukkas
(will
talk
about
my
pleasant
experience
and
excellent
customer
service
in
another
review)!
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